Operations Manager Higher Education
Resume:
Heidelberg, Gauteng ****
******@*****.***
EDUCATION
2018
Diploma of Higher Education
Personal Training & Nutritionist
Trio Fitness Acadamy, Pretoria
2017
A-Levels Make up Artist
Kryolan Make up, Johannesburg
2010
Degree in Avation PPL & CPL
43 Air school, Port Alfred, EC
PPL & CPL
08/2024
Degree International Hospitality
Event Management & Hotel
Operations
HTMi Switzerland Dubai, Dubai
UAE
I hold a International degree in
Hospitality and Tourism
Management from HTMi
Switzerland, validated by Ulster
University. HTMi is
internationally accredited by
EduQua, BAC, and the Institute
of Hospitality, and is recognized
for its strong industry
connections with leading global
hotel companies. This education
has equipped me with the skills
and knowledge to excel in the
dynamic and growing hospitality
and tourism sector worldwide.
•
• Internationally accredited by
Rachel Kapp
SUMMARY
Ambitious, energetic, and dedicated hospitality professional with a strong foundation in Dubai's dynamic hospitality industry, including experience planning high-end weddings with Vivaah Weddings. Background growing up on a large-scale farm instilled a deep passion for nature, wildlife, and game animals, inspiring a commitment to creating authentic, memorable guest experiences. Skilled International Hospitality & Operations Manager adept at overseeing luxury properties, managing complex events, and delivering exceptional service to meet global standards. Recognized for creativity, reliability, and a methodical approach to wedding planning, event coordination, and hospitality operations. Dependable, quick learner, and effective communicator who anticipates client and colleague needs with precision. Highly organized and motivated to contribute to a high-performing team dedicated to achieving firm-wide goals and exceeding client expectations.
EXPERIENCE
September 2024 - February 2025
Restaurant Manager Laurette Swannepoel @ TwinTrees July 2024 - September 2024
Wedding Coordinator @ Vivaah Weddings Arun Bablani September 2023 - May 2024
Event Coordinator kenan bouzo Company- Hyperight AB Supervised daily restaurant operations, ensuring efficient service delivery and high customer satisfaction.
•
Trained and mentored staff in best practices for food preparation and customer engagement.
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Implemented inventory management systems to optimize stock levels and reduce waste.
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Developed and enforced health and safety protocols to maintain compliance with regulations.
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Planned and delivered luxury weddings and international events for high-end clients.
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Managed all aspects of event operations, from budgeting and logistics to on-site execution.
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Supervised staff and vendors to maintain premium service standards.
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Acted as the main point of contact for clients, providing professional guidance and support.
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Developed detailed plans and timelines to ensure flawless delivery.
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• Maintained compliance with regulations and company policies. Organised corporate events, including luncheons and dinners, conferences and special events.(Data Innovation Summit 2024 Dubai) - 700 Delegates
•
• Data Innovation Summit 2024 Stockholm Sweden (3500 delegates) EduQua (Swiss Association for
Quality and Management
Systems), the British
Accreditation Council (BAC), and
the Institute of Hospitality.
Developed strong skills in hotel
operations, event management,
guest services, and international
hospitality leadership.
Complemented academic
studies with full-time
professional experience in
Dubai's hospitality industry,
applying knowledge in luxury
event planning, hotel
operations, and customer
service for high-profile clients.
Accredited by EduQua, Swiss
Association for Quality and
Management Systems
•
Recognized by British
Accreditation Council (BAC) and
Institute of Hospitality
•
Supported by international hotel
companies with strong graduate
recruitment
•
SKILLS
• Dedicated
• Flexibility and Adaptability
• Time Management
• Organisational Skills
• Oral and Written Communication
Capable of Working Under
Pressure
•
• Attention to Detail
• Computer Skills
• Problem-Solving
• Creative Thinking
• First Aid / CPR
LANGUAGES
Afrikaans:
English:
ACCOMPLISHMENTS
Events Data Innovation Summit
2024 Dubai
•
Events Data Innovation Summit
2024 Stockholm Sweden
•
Championships Bodybuilding
2018& 2019
•
Model Of the year 2020 (97 000
votes)
•
• Content Creator (Nike, Adidas,
July 2016 - January 2023
Personal Trainer & Nutritionist JordaanAcademyRachel Kapp June 2008 - January 2023
Event Planner Rachel Kapp
January 2021 - December 2022
Coordinator & Content Creator & Professional Model Hush Nadioo Researched venues, vendors and suppliers to procure acomprehensive list and secure quality, cost-effective agreements.
•
Booked venues, arranged technical and catering service providers and created programmes for event activities.
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Maintained close communication with clients and sought solutions for problems, achieving event goals and mitigating service issues.
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Trained and supported cross-functional teams in event setup, coordination and marketing, boosting productivity and maintaining quality of service.
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Arranged venues, scheduled catering services and organised guest list to comply with logistics and produce seamless execution of event.
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Managed onsite teams' operations, sourced materials and handled problems and feedback from clients, promoting positive brand image.
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• Planned, organised and executed promotional events. Administered vendor contracts, developed timelines and managed budgets, keeping expenses low and facilitating event success.
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FITNESS BODYBUILDING SA CHAMPION AND WORLD ATHLETE 2018 & 2019.
•
Highly experienced personal trainer and nutritionist. Planned bespoke fitness and nutritional plans both in person and online; to help clients achieve weight loss goals and improve cardiovascular health.
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Communicated with clients to accurately identify fitness goals and achieve success.
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Planned individualised fitness and nutrition plans to help clients achieve weight loss goals and improve cardiovascular health.
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Arranged venues, scheduled catering services and organised guest list to comply with logistics and produce seamless execution of the event.
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Supervised event happenings and intervened quickly to resolve problems.
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Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
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Organised corporate events, including luncheons and dinners, conferences and special events.
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Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
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Prepared banquet room for next function by resetting room according to supervisor's specifications.
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Managed a team of interns responsible for social media posts and online copywriting.
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Collaborated effectively with social media influencers, building a diverse network of profitable client partnerships.
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• Captured high-quality photos for Behind-The-Scenes (BTS) shoots.
• Planned photoshoots based on specific client briefs.
• Worked with graphic design, web and marketing teams to create Wildcat, Wildebees)
Model Publications in 8
Magazines
•
Model For Famous Photographer,
Hush Naidoo
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Cover Model International 3
magazines
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• Ambassador for Famous Brands
• Creator and designer
South African Bikini Fitness•
South African Bikini
FitnessChampion 2019 World
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February 2012 - October 2017
Executive Personal Assistant JJ Jordaan
relevant photographic assets.
Worked with photographers in photo shoots to establish different looks, angles and poses, delivering the brand image.
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Supervised executive calendars and diaries, organising all working day aspects for multiple C-suite executives to facilitate smooth operational flow.
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Scheduled and planned daily meetings, internal and external, and conferences to streamline business operations and maximise management's time.
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Organised personal and professional calendars, including reminders and updates for upcoming meetings and events.
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We have established strong professional relationships with personnel at multiple levels whilst remaining flexible to take the initiative and meet tight deadlines.
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Contact this candidate