Executive Administrative

Dina Hassona,

Executive Administrative Assistant

Calgary, Canada,

403-***-****, ************@*****.***

PROFILE Highly Professional Executive Administrative Assistant with over 14 years of experience delivering exceptional support to senior executives and leadership teams. Proven ability to manage complex calendars, communications, and documentation with precision and discretion. Adept at optimizing administrative workflows and enhancing team productivity in fast-paced environments. Proficient in a wide range of systems and tools including CCM, CHI-FIRM, I POWER, IP POWER, SharePoint, Remedy, RAM, Cisco Jabber, SAP Arabia, JD Edwards, and Sage 50 etc. Known for reliability, attention to detail, and fostering a collaborative and efficient workplace. EMPLOYMENT HISTORY

Mar 2025 — Present SR. Administrative Assistant specialist, PriceWaterhouse and Coopers (PWC) Calgary

• Provide high-level administrative support to partners and senior staff, including coordinating and optimizing executive calendars, scheduling meetings, preparing agendas, organizing materials, and managing follow-ups.

• Oversee logistics for meetings and business unit events, including troubleshooting venue-related concerns to ensure smooth execution. Arrange comprehensive travel itineraries for conferences and business events, ensuring seamless coordination of logistics.

• Manage the complete tax filing process for T1, T2, T3, and T5 returns across all Canadian provinces ensuring compliance with CRA regulations.

• Utilize CRA eFiling, CCM, and CHIFIRM programs to ensure accurate client data entry, document tracking, and assembly of final tax packages.

• Perform advanced AC Assembly tasks by organizing complex tax documentation and ensuring readiness for electronic submission.

• Coordinate and process secure signatures through DocuSign, and manage client forms and correspondence using Adobe Acrobat Reader.

• Maintain meticulous client records and manage confidential tax documentation, ensuring adherence to privacy and data handling protocols.

• Contribute to a seamless and efficient tax season by proactively managing deadlines, workflows, and interdepartmental communications.

• Reconcile corporate credit card transactions for managers and senior leadership, ensuring accuracy and adherence to internal compliance standards.

• Prepare and securely distribute finalized electronic tax returns to clients in a timely manner.

• Handle secure scanning, mailing, and couriering of documents to clients, tax authorities, and third parties while ensuring confidentiality and delivery efficiency.

• Support administrative operations by managing both digital and physical filing systems and tracking document flow.

Dec 2024 — Mar 2025 Administrative assistant, Canadian Natural Resources CNRL Calgary

• Support the Chief Corporate Services Officer in coordinating complex and high-volume calendars, prioritizing appointments, and managing communications on behalf of C-level executives to ensure optimal time management and seamless day-to-day operations.

• Act as a trusted liaison, handling highly sensitive information and supporting executive decision-making by preparing briefing materials, reports, and summaries with accuracy and discretion.

• Plan and execute all logistics for board meetings. Coordinate international travel, including preparing itineraries, business trips, accommodations, and all transportation needs with a high degree of professionalism.

• Support office operations through effective mail-room management, inventory control, procurement of office supplies, and ensuring efficient delivery of office resources.

• Manage internal communications, including employee newsletters, safety alerts, wellness initiatives, and cybersecurity awareness, maintaining consistent messaging across the company.

• Collaborate with IT and TELUS to facilitate office moves, workstation setups, and issue resolution using Remedy, RAM, and CNRL Location Management systems.

• Manage requisitions, purchase orders, corporate credit card reconciliations, and oversee billing processes.

• Handle sensitive data management, track and maintain Leave of Absence (LOA) records, and ensure compliance with safety training and records management protocols.

• Coordinate office facility needs, schedule safety inspections, handle building maintenance requests, and organize setup for new office spaces.

• Provide reception support, including managing customer inquiries, directing calls via Jabber Cisco, and using IP Power to access employee data.

• Administer on-boarding packages for new employees, issue temp cards for staff, visitors, and vendors, and coordinate taxi sheets and meeting room bookings.

• Process warehouse orders, manage incoming and outgoing deliveries, and ensure proper handling of items for internal distribution.

Jan 2024 — Nov 2024 Executive Administrative Assistant, Business Strategies Analysis, City of Calgary- Planning & Development Department- Real state and Development Department Calgary

• Managed daily office operations while leading and supporting the administrative team across Development, Business, and Building Services departments.

• Welcomed visitors, answered their inquiries, and provided high-level assistant support with professionalism and efficiency.

• Managed the Planning and Development Director’s calendar, meetings, and travel using Microsoft Outlook; arranged travel logistics, processed expenses, and ensured timely responses to scheduling and meeting coordination needs.

• Prepared meeting materials, professional correspondence, and executive communications on behalf of the Director; recorded and transcribed detailed meeting minutes, tracked action items, and followed up on deliverables.

• Maintained accurate project records and conducted data entry; proofread and edited documents for clarity and accuracy.

• Coordinated administrative functions such as invoice processing, bill payments, and contractor communication. Supported special projects through research and strategic input.

• Set work priorities, enforced compliance with procedures, and monitored deadlines. Managed office services including space planning, relocation logistics, supply procurement, and security coordination. Delegated tasks and supervised execution to ensure quality and efficiency.

• Handled accounts payable and receivable, prepared client invoices, tracked transactions, and processed monthly billing using QuickBooks.

• Monitored cash flow to support business operations and financial stability. Collected invoice payments, licenses, or penalties via phone using a secure credit card processing system, ensuring a high level of privacy and security.

• Delivered outstanding customer service and vendor management while juggling multiple priorities using advanced project management tools to meet tight deadlines.

• Provided front-line customer service through inbound calls and inquiries using Avaya CRM, ensuring professional communication and efficient issue resolution.

• Processed 311 service requests and routed communications appropriately to the Planning and Development teams.

• Maintained both physical and digital filing systems and managed digital signature workflows using DocuSign; prepared reports, presentations, and supported document distribution.

• Executed social media engagement strategies and updated call records to enhance communication efficiency.

Jun 2023 — Dec 2023 Executive Assistant-Personal Assist-and Book-keeping, Ronmor Investment Calgary

• Provided comprehensive administrative support to the CEO, managing all aspects of office operations to ensure efficiency and smooth functionality.

• Delivered exceptional reception services to tenants, applicants, stakeholders, and visitors, ensuring a positive and professional experience.

• Coordinated travel arrangements, prepared meeting agendas, managed meeting logistics, recorded minutes, distributed materials, and ensured follow-up on action items.

• Managed the President’s calendar, E-mails replying on behalf of him, ensuring timely scheduling and organization of appointments and meetings.

• Followed up on the President’s personal appointments and family matters as needed, ensuring coordination of schedules and addressing personal requests such as grocery payments and other errands.

• Prepared monthly and ad-hoc reports as assigned by the CEO, ensuring accuracy and timely delivery.

• Ensured smooth communication by promptly responding to telephone and email inquiries, maintaining professional correspondence at all times.

• Organized important documents, updated tracking spreadsheets, and prepared professional correspondence, including letters, memos, and notices.

• Supported senior managers and executives with clerical tasks such as scheduling appointments, planning meetings, managing communications, and maintaining office organization.

• Provided visitor support, developed filing systems, and created professional reports and presentations to facilitate smooth office operations.

• Managed accounting-related tasks such as processing invoices, preparing financial reports, and assisting with accounts payable and receivable ensuring timely and accurate transactions.

• Assisted with budgeting and financial tracking to ensure proper allocation of resources and adherence to company policies.

• Maintained financial records, ensuring accurate documentation and data entry for reporting purposes using JD Edward, Sage50 system, while analyzing and reconciling accounts payable and receivable.

• Supported audits and reconciliations by organizing financial documents and assisting with the review process.

• Facilitated the transfer of funds between bank accounts, ensuring accurate and timely processing of transactions.

• Assisted with the CEO’s expense management, including paying CEO-related expenses and processing credit card transactions.

• Addressed outstanding fees, managed collections, and resolved issues with returned checks and refund requests.

Apr 2015 — May 2023

Executive Assistant, Benchmark & Temged, Bahgat Group New York,USA & Cairo,Egypt

• Delivered comprehensive executive and board-level support to the CEO, CFO, COO, CCO, and Board of Directors, ensuring seamless coordination across a global network of projects, subsidiaries, and industrial operations.

• Managed day-to-day executive office administration, including responding promptly to emails, inquiries, and phone calls; maintaining efficient filing systems; arranging comprehensive travel and accommodation plans; preparing and reconciling expense reports; and organizing car rentals and ground transportation to ensure seamless business trips.

• Managed complex international calendars, scheduled high-level meetings and video conferences, and coordinated global travel logistics, optimizing executive schedules across multiple time zones.

• Frequently traveled domestically and internationally with executives to company offices and project sites, providing on-the-ground support for meetings, negotiations, and business development across diverse sectors, including amusement and entertainment, manufacturing, nanotechnology, media (TV channels and radio), construction (compounds and malls), hospitality (hotels and resorts), agriculture, and medical projects, ensuring seamless execution and alignment with strategic objectives.

• Prepared, reviewed, and distributed sensitive documentation including board materials, financial reports, executive presentations, and strategic briefings, ensuring accuracy, compliance, and confidentiality.

• Acted as a trusted liaison between executive leadership, the Board, international subsidiaries, and key stakeholders, facilitating smooth communication, collaboration, and operational alignment.

• Coordinated board and executive committee meetings, including agenda preparation, minute-taking, document distribution, and follow-up on action items, ensuring compliance with corporate governance standards.

• Managed and organized corporate events, global conferences, leadership retreats, and offsite meetings, overseeing all planning, logistics, and on-site execution for flawless delivery.

• Oversaw executive office expense management, including invoice processing, expense report reconciliation, vendor payment facilitation, and corporate credit card management, in strict adherence to financial policies.

• Supported budget tracking, financial reporting, and internal audits for both corporate and industrial zone operations, ensuring compliance with financial and regulatory requirements.

• Acted on behalf of executives in routine business matters, authorizing minor financial transactions and maintaining workflow continuity during their absence.

• Provided administrative and logistical support to HR, assisting with executive onboarding, compliance documentation, internal communications, and employee engagement initiatives.

• Managed and coordinated industrial zone operations, liaising with site managers, overseeing facility needs, ensuring health, safety, and regulatory compliance, and addressing operational issues to maintain smooth operations.

• Collaborated with cross-functional departments (Finance, HR, Operations, Compliance) to support company-wide initiatives, audits, and special projects, ensuring effective communication and alignment.

• Developed and maintained strong working relationships with internal teams, board members, international subsidiaries, and external stakeholders to enhance collaboration and responsiveness.

• Maintained the highest standards of confidentiality and professionalism in handling sensitive corporate, financial, and personnel information, demonstrating integrity and discretion at all times.

• Utilized Microsoft Office Suite and specialized board/financial management tools to enhance efficiency, document accuracy, and administrative effectiveness across all executive support functions.

Aug 2011 — Mar 2015 Administrative Assistant and Customer Service, General Motors Cairo, Egypt. EDUCATION

Cairo

Cairo

Jul 2023 — Aug 2023

Jan, 2025- March 2025

Calgary

Bachelor's Degree in English Commerce and Business Administration, Helwan Professional

Post-Graduate Diploma in Executive Management

Institution, The American University

Certificate in Project Management, SAIT

Certificates Calgary

Successfully completed the required online training, and is therefore awarded a certificate for:

• WHMIS.

• Nov 2024 GHSM, Oct 2024 GHSM.

• Fire Safety.

• Workplace Harassment & Violence.

• BBO/PINT Training.

• Hazard Management, Safe Start 2024.

• Drug and Alcohol Awareness Safe Driving Practices SKILLS English Expert

French Expert

Arabic Expert

Critical thinking and problem

solving

Expert

Ability to Work in a Team Expert

Leadership Skills Expert

Effective Time Management Expert

Ability to Work Under Pressure Expert

Communication Skills Expert

Decision Making Skills Expert

Attention to Details Expert

LANGUAGES Arabic Native tongue

French B2 Class learning

English Fluent

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