Customer Service Store Manager
Resume:
DANIEL WINE
PROFESSIONAL SUMMARY
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. SKILLS
• Microsoft Office
• OPERA
• ONQ
• OSHA 10-hr Training Certified
• Multitasking and Organization
• Customer Relations
• Problem-Solving
• Customer Service
• Team Leadership
• Inventory Management
• Strategic thinker
WORK HISTORY
January 2019 - February 2024
Pinkberry - Store Manager, New York, NY
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Managed inventory control, cash control, and store opening and closing procedures.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well- equipped to excel in their roles from day one.
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• Rotated merchandise and displays to feature new products and promotions. Maximized sales by creating innovative visual merchandising displays and store layouts.
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********@*****.***
Fayetteville, GA 08060
EDUCATION
Associate in Applied Science,
Business and Marketing
CUNY New York City College
of Technology, Brooklyn, NY
June 2011
October 2016 - April 2020
Radisson Hotel - ASST. Manager, New Rochelle, NY
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
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• Supervised guests at front counter, answering questions regarding products. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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• Approved regular payroll submissions for employees. Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Developed strong working relationships with staff, fostering a positive work environment.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
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• Improved customer satisfaction by addressing and resolving complaints promptly. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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• Managed inventory levels to minimize stockouts while reducing overhead costs. Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
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• Generated repeat business through exceptional customer service. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
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Collaborated with the management team to develop strategic plans for business growth and improvement.
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Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
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Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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