Director of operations

Alexis Brumbaugh

Director Strategic Operations Profile

*******@*****.*** • 928-***-****

LinkedIn • Dewey, AZ

Visionary and pragmatic healthcare Operations Director with years of progressive leadership in optimizing enterprise performance, scaling cross-functional teams, and driving operational excellence in specialty medical groups and complex service environments.

Demonstrated success in orchestrating high-impact initiatives that align with mission-critical goals, leveraging data- driven insights to streamline workflows, enhance service delivery, and strengthen provider and patient engagement. Track record of leading multi-site transformations, reducing operational waste, and elevating KPIs across quality, compliance, and cost-efficiency domains. Trusted to build agile teams, embed continuous improvement cultures, and guide organizations through change with clarity and precision. Well-versed in full-spectrum strategic planning, including risk mitigation, workforce development, and policy execution. Instrumental in improving employee retention, cutting patient no-shows by 50%, and elevating experience scores across both staff and patients. Recognized for delivering measurable impact through system redesigns, leadership alignment, and customer- centric innovation. Committed to advancing integrated care delivery and operational agility within mission-driven organizations.

Areas of Expertise

Strategic Operations

Management

Healthcare Systems

Optimization

Multi-Site Clinic Integration

Practice Operations

Management

Strategic Analysis & Execution

Patient & Provider Experience

Enhancement

Change & Financial Management

KPI & Performance Improvement

Revenue Cycle & Cost Reduction/Control

Workforce Engagement & Retention

Team Leadership &

Training

Policy Design & Compliance

Onboarding Programs

Budgeting & Expense

Tracking

Cross-functional

Collaboration

Professional Experience

Dignity Health Yavapai Regional Medical Group 2015 – 2025 Director of Operations (2020 – 2025)

Directed specialty medical group operations, streamlining workflows and increasing operational efficiency, contributing to a growth in annual patient volume. Unified ambulatory clinic operations across specialty and primary care, enhancing coordination and reducing patient transfer delays, improving care continuity. Developed and deployed structured New Hire Orientation program, accelerating staff onboarding and retention rates. Launched innovative service lines aligned with patient needs, reducing referral wait times and increasing patient retention. Key Accomplishments:

• Elevated patient satisfaction scores by 18% through data-driven service enhancements and staff training initiatives, increasing loyalty and positive feedback.

• Enhanced practice manager accountability through KPI-driven performance reviews, raising clinical efficiency metrics and standardizing quality benchmarks.

• Boosted employee engagement by 30% and elevated patient experience scores by 18% through strategic leadership and targeted initiatives; reduced claim denials by 5% via improved documentation and revenue cycle processes.

• Attained multiple promotions, due to showcasing exemplary performance during service. Practice Manager (2016 – 2020)

Practice Operations Lead (2015 – 2016)

Maintained regulatory compliance and accurate clinical documentation, safeguarding revenue integrity and minimizing audit risks, contributing to improvement in reimbursement accuracy. Implemented standardized policies and procedures, increasing staff adherence to protocols and boosting overall clinic performance as measured by internal audits and KPIs.

Key Accomplishments:

• Mentored cross-functional staff and optimized outpatient scheduling workflows, resulting in increase in appointment throughput and greater operational consistency across clinics.

• Improved documentation accuracy through targeted quality checks and implemented patient engagement strategies, leading to a boost in patient satisfaction scores and fewer charting errors.

• Reduced employee turnover by 95% through enhanced retention strategies, including proactive engagement, recognition programs, and streamlined onboarding.

• Maintained full provider schedules and cut no-show rates by 50% by implementing reminder systems, patient outreach campaigns, and scheduling flexibility.

• Streamlined daily clinic operations and provider scheduling, enhancing workflow efficiency and reducing patient wait times.

Patient Coordinator & Wellness Coach Fix24 Wellness Studio – Scottsdale, AZ 2012 – 2015 Governed front desk operations and optimized patient scheduling protocols, reducing check-in times and increasing appointment adherence rates.

Key Accomplishments:

• Upheld HIPAA compliance and coordinated patient financial arrangements, minimizing privacy breaches and improving payment collection rates.

Additional Experience

Office Coordinator Healing Center of Scottsdale

Office Manager South Mountain Chiropractic

Education & Qualifications

Master’s in Business Administration, MBA – Healthcare Administration (Honor Roll), 2025 Colorado Technical University

Bachelors of Science, B.S. Health Management (Dean’s List), 2017 Rasmussen College Associates degree of Science, A.S. Health Information (Dean’s List) Rasmussen College Associates degree of Science A.S. Medical Billing & Coding (Dean’s List) Anthem College

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