General Manager Assistant

Tony Jaafar

***** ***** **********, ******, ****** 66062

Telephone: 913-***-**** // E-mail: *******@******.***

Restaurant Management

SUMMARY OF QUALIFICATIONS

Background encompasses extensive professional experience in food service management in the following key positions of responsibility: General Manager and Assistant Manager

Strengths: Proven leadership and managerial abilities; strong work ethics; excellent communications and interpersonal skills; highly skilled at problem identification and resolution; able to motivate employees to perform to their maximum potential; exceptional organizational and planning skills

PROFESSIONAL EXPERIENCE

Burger King Olathe, KS

Position: General Manager Feb 2023 – March 2025

Duties:

Recruited, hired, and trained team members for a new store opening

Successfully managed a group of 20 associates; promoted and maintained teamwork

Developed, trained, scheduled, and corrected action process

Ensured OHSHA requirements were in 100% compliance

Profit & loss responsibilities included all operational areas including inventory controls

Developed recognition programs to increase productivity and morale

Slim Chicken Overland Park, KS

Position: General Manager Sept 2022 -Feb 2023

Duties:

Recruited, hired, and trained team members

Successfully managed a group of 25 associates; promoted and maintained teamwork

Developed, trained, scheduled, and corrected action process

Profit & loss responsibilities included all operational areas including inventory controls

Developed recognition programs to increase productivity and morale

Burger King Olathe, KS

Position: General Manager July 2013 – September 2022

Duties:

Recruited, hired, and trained team members for a new store opening

Successfully managed a group of 20 associates; promoted and maintained teamwork

Developed, trained, scheduled, and corrected action process

Ensured OHSHA requirements were in 100% compliance

Profit & loss responsibilities included all operational areas including inventory controls

Developed recognition programs to increase productivity and morale

CICI’s Pizza

Position: Assistant Manager May 2012 - March 2013

Duties:

Provided support, development, and leadership to staff of over 20 team members

Successfully staffed and supervised on-boarding process

Responsible for ensuring business objectives goals were met. Increased monthly sales by 13%

Ensured all key corporate metrics were exceeded in service levels, productivity, expenses, and financial shrinkage

Responsible for inventory controls and vendor invoicing weekly and yearly

Arby’s Olathe, KS

Position: Assistant Manager May 2010 – May 2012

Duties:

Provide support, development, and leadership to a diverse group of 20 team members

Ensure business objectives goals are met

Produce inventory controls and vendor invoicing weekly and yearly with attention to budget guidelines

Promote guess satisfaction for steady repeat business

Monitor food quality and presentation

Burger King Olathe, KS

Position: General Manager May 2010 - May 2011

Duties:

Recruited, hired, and trained team members for a new store opening

Successfully managed a group of 20 associates; promoted and maintained team work

Developed, trained, scheduled, and corrected action process

Ensured OHSHA requirements were in 100% compliance

Profit & loss responsibilities included all operational areas including inventory controls

Developed recognition programs to increase productivity and morale

Achieved the GM Management Award

Ryan’s Grill Buffet Bakery Olathe, KS

Position: Assistant Manager May 2008 - April 2009

Duties:

Provided support, development, and leadership to staff of over 50 team members

Successfully staffed and supervised on-boarding process

Responsible for ensuring business objectives goals were met. Increased monthly sales by 11%

Ensured all key corporate metrics were exceeded in service levels, productivity, expenses, and financial shrinkage

Responsible for inventory controls and vendor invoicing weekly and yearly

Heartland Chicken, Inc. Mission, KS

Position: Assistant Manager September 2006 - May 2008

Duties:

Provided support, development, and leadership to staff of over 20 team members

Provided customer service through catering responsibility with excellent customer satisfaction survey results

Received and documented all shipments including processing of purchase orders and daily receipts

Notified departments of deliveries

Processed outbound deliveries as needed

Secured catering accounts with a group of community businesses creating a $200,000 additional

profit

Trained new assistant and shift managers

Burger King Kansas City, MO

Position: General Manager April 2003 - July 2006

Duties:

Responsible for recruiting, hiring, and training of new team members for new store opening

Successfully managed and supported staff of 25 team members; responsible for development, training, scheduling, and corrective action process

Ensured OHSHA requirements were in 100% compliance

Profit & loss responsibilities included all operational areas including inventory controls

Developed recognition programs to increase productivity and morale

Achieved recognition for overall store performance (bottom 250 to store #1 in a nationwide evaluation); presented with the GM award

Increased sales by 35%

Jaafar International / Import-Export Company Olathe, KS

Position: CEO September 1996 -September 2009

Duties:

Directed agent for private and government sector

Served as negotiator between sellers and buyers

Planned and executed logistics

Provided investment advice

Provided translation services to potential investors

Worked as a public relation agent for private entities

PROFESSIONAL DEVELOPMENT

Attended a number of workshops and seminars:

Balancing Priorities & Multiple Projects Seminar; Fred Pryor Seminars

Change Acceleration Process Management Workshop; GE

Coaching Skills Training; GE

EDUCATION

Central State Missouri University

BA- Business Management

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