Customer Service Data Entry

MICHAEL F. BURNS

**** *. ******* ***, *******, IL 60630

PHONE: 917-***-**** EMAIL: **************@*****.***

HIGHLIGHTS

Experienced professional with over 15 years:

Managing workflows, invoices, and vendors in the fields of publishing, transportation, logistics, and facilities

Outward-facing customer service and inter-departmental coordination experience

Processing and validating secure data requiring discretion, confidentiality, and adherence to policy and procedure, including enforcement, personnel, payroll, and invoicing data

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE

LOCKBOX REMITTANCE PROCESSOR/DATA ENTRY SPECIALIST JAN 2025-PRESENT

●Enters data from scanned images into client’s secure database entry system

●Performs quality control and data validation reviews, including identification of missing data and record irregularities

●Maintains confidentiality and security protocols around personally identifiable information and client record systems

THE UNIVERSITY OF CHICAGO

TRANSPORTATION AND PARKING SUPERVISOR SEPT 2016-JULY 2023

●Managed customer service staff of four parking and transportation coordinators

●Coordinated the activities and day-to-day functions of the Transportation and Parking Office including customer service and back-end database management

●Managed sale of daily, monthly passes along with various university TDM programs

●Worked with parking enforcement agents to ensure adherence to university parking policies

●Processed departmental bank deposits

●Managed facility access for university faculty, staff, students and contractors

●Responded to customer complaints and concerns through heavy email, phone and in person contact

●Worked with University and Medical Center payroll to ensure prompt and efficient payment by payroll deducted employees

●Created reports via the parking database on lot inventory counts and revenue generating operations

●Exercised discretion in handling confidential departmental and personal information

●Managed special projects or functions related to Transportation and Parking Services as required

PEARSON EDUCATION

ASSOCIATE EDITOR, LITERACY (CONTRACT POSITION) APR 2013-MAR 2014

Produced literacy materials and curriculum supports for elementary school students

Reviewed and edited text of elementary-level reading products for content, accuracy and clarity

Ensured that materials were age and subject matter appropriate and standards aligned

Reviewed and approved soft proofs and printer proofs for future volumes

Created, edited, and maintained logs to track changes by editorial, production and licensing teams

CISION MEDIA

MEDIA RESEARCHER (CONTRACT POSITION) JULY 2014-NOV 2014

Collected and verified print and broadcast editorial staff information on short research deadlines

Accurately recorded collected editorial staff information and updated outlet and contact profiles in internal database

THE UNIVERSITY OF CHICAGO TEMPORARY POOL (CONTRACT POSITION)

FACILITIES SERVICES; LABORATORY SCHOOL; SAFETY & SECURITY DEPARTMENTS DEC 2011-AUG 2012

Produced weekly maintenance reports and assisted with supply ordering, and vendor pricing

Heavy phone, email and in-person interaction with prospective students and parents

Handled confidential documents and sensitive personnel files

Customer service, point-of-sale transactions

Database management

NATURE PUBLISHING GROUP

SENIOR EDITORIAL ASSISTANT, NATURE MEDICINE (AN NPG JOURNAL) MAR 2003-JULY 2011

Solely responsible for submission process and workflow for this high Impact Factor journal

oThrough Electronic Journal press (EJP) and Aries Editorial Manager, managed pipeline of approximately 400 monthly journal submissions

oScreened submissions to ensure accordance with editorial mission and standards

oEnsured confidentiality of submitted research and all aspects of review process

Liaison for manuscript authors and external reviewers

oVerified and enforced author compliance with contracts and legal standards

oProvided technical database assistance for contributing authors and internal teams

Collaborated with multidisciplinary teams to ensure quality of final, published manuscripts

oPrioritized and executed time-sensitive tasks in conjunction with NY based production and copy editors and Bangalore, India based Production/Design team

oMaintained multiple databases of freelance contributors, submitted research, contracts and legal documents, artwork and contributor payments

oManaged all incoming/outgoing correspondence for journal, including email, phone and print

oProcessed payment of freelance news reporters, photographers and illustrators

Provided Chief Publisher with monthly reports on editor performance and submission statistics

Responded to or directed all media requests and enforced press embargoes

FIRST ALBANY CORPORATION

FACILITIES/OFFICE MANAGER AUG 1998-OCT 2000

Manage mail, security, and building service operations for a 300-employee corporate office

On-site representative for vendors

Liaison to building management and security

Maintaining internal databases

On-going update of warehouse inventory, including management of supplies, allocation, and billing;

Process interdepartmental and vendor-related invoices

EDUCATION

ADELPHI UNIVERSITY BA in Political Science, Minor in Business Management

SKILLS

MS Office Suite, Customer Service Experience, Parking and Transportation Operations Experience, Publishing Operations and Editorial Experience, Enterprise content management database systems (Electronic Journal Press, Editorial Manager, Aries Pre-print Manager, Documentum, etc)

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