Customer Service Representative
Resume:
Jameliah Perry
Cambridge, MD *****
*************@*****.***
Professional Summary
6+years of experience in handling customer service with various companies.Experince in reviewing
customs application and submits them to an agency.Team player with excellent communication skills,
high quality of work, driven and highly self motivated. Strong organizational skills and able to work
independently.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Lincare-Cambridge, MD
June 2024 to Present
• Submit new orders and monitor their completion, from initiation to setup, working closely with the
clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective
action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and
analyzing customer needs
Delivery Driver/Dispatcher
Amazon DSP-Maryland
June 2021 to Present
• Receive and prepare inventory for delivery
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders
• Handled over 100 calls per shift assisting customer, retrieving customer data presenting relevant
information and cancelled service.
• Build, wrap, sort, and transport pallets and packages
• Providing successful solutions in a polite manner using active listening to ensure customer retention.
• Delivered products in a timely and courteous manner
• Relayed work orders, messages and information using telephone or two-way radios.
• Maintained ongoing communication
• Documented services performed operations information and dispatch details in system
Front Desk Receptionist
Sago Spa and Salon-Cambridge, MD
March 2021 to August 2022
• Answer multi-line phones,redirect clients to their areas,organize and clean spa area and the locker
rooms.
• Reschedule and add new bookings to the schedules.
• Problem solved quickly with questions asked by clients,etc.
• Logged billing discrepancies and endured claims were processed.
Administrative Assistant/Human Resources
Alyria Health Care-Pocomoke,MD
August 2017 to July 2020
• Answered and directed inbound and outbound phone calls, maintained employee personnel files and
recruitment requisition files
• Scheduled and maintained complex calendar, developed job description and performance management
systems
• Delivered friendly assistance to job application throughout interview process,managed application
initiated background checks assembled hiring packages
• Reconciled payroll accounts/timekeeping with ADP software for hourly employees, assist with quick
book to ensure all data is entered correct
• Assisted Dept. Manager with audits and projects as needed and maintains employee records
• Adheres to and participate in company mandatory HIPAA privacy program.
• Assisting RN with the accurate measurement and reporting of intake and output.
Personal Caregiver
Angle of Mercy Home Health-Hyattsville, MD
May 2015 to August 2017
• Assist a quadriplegia client with bathing,dressing,and other personal hygiene items
• Administered medication and kept a daily journal of medicine intake, completed light housekeeping
duties planned and prepare, assist in errands to store
Dispatcher/Data Entry Clerk
Lower Shore Enterprises-Salisbury, MD
September 2011 to May 2015
• Answered telephones and solved customers queries, scanned and filed all paper documents into office
network
• Prepared weekly and monthly financial report, reconcile multiple client bank and credit cards accounts
each month with Quickbooks
• Managed account payable, accounts receivable and payroll documents, created and organized
employee schedule and manage weekly hours
• Supervised and managed 15 employees, communicate with drivers daily using two-way radio,keep
record of driver logs for errors and violations
• Handled courier payroll, wrote annual performance reviews and disciplinary actions when needed
• Organized properly scheduled maintenance on company vehicles
Education
Certification in Basic Accounting
Wor-Wic Community College-Salisbury, MD
2013 to 2014
Certification in Office Technology
Wor Wic Community College-Salisbury, MD
2011 to 2011
Skills
• Multi-line Phone Systems (5 years)
• Quality Inspection (3 years)
• SAP (3 years)
• Typing (10+ years)
• Inventory (10+ years)
• Clerical (5 years)
• Word (7 years)
• Phone etiquette
• Call Center (2 years)
• Accounting (5 years)
• Manufacturing (5 years)
• Microsoft Word (9 years)
• Receptionist (6 years)
• English
• Human Resources (2 years)
• Data Entry (6 years)
• Customer service
• Payroll (2 years)
• Administrative Experience (2 years)
• Machine Operator (3 years)
• Microsoft office excel (8 years)
• Customer Service (8 years)
Certifications and Licenses
Driver's License
Pallet Jack Certification
Certified Professional Coder
Professional In Human Resources
CDL B
Certified Coding Specialist
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