Quality Assurance Package Handler
Resume:
Tara Harmon
Gaithersburg, MD ***** **********@*****.***
Professional Summary
Professional Manager with diverse retail experiences spanning over 14 years and across various types of merchandise and retail specialties. Over 4 years in warehouse management working in both the receiving and shipping areas. Dedicated to serving, motivating, and inspiring teams of employees to meet or exceed their fullest potential. Experienced with assigning workloads and planning store schemes that ensure efficient and effective operations. Dedicated to quality assurance with customer-centered approaches. Effective communicator with strong analytical skills and the ability to implement creative interventions.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Merchandise Manager
Dollar Tree-Martinsburg, WV February 2025 to May 2025
As an Assistant Merchandise Manager i was responsible for assigning variety of tasks throughout the store.
•On days scheduled to open, I verified deposits were ready from previous day to go to the bank.
•Verified safe and tills to start the day
•Read messages and emails and worked on any tasks that were needed.
•Responsible for unloading the weekly truck delivery with a team.
•Assigned each team member a dedicated area in the store to push merchandise to.make sure we had the product on the floor for the customers
•When needed provided customer assistance on register for quick checkout.
•Worked with Store Manager and other assistants on following payroll in the store.
•Communicated with all associates on current changes as well.as I Learns that needed to be completed
FedEx Package Handler FedEx Ground-Martinsburg, WV November 2023 to February 2025
As a package handler I played a pivotal role in ensuring customers are receiving the packages on time.
oSorted packages from their designated shoots onto their assigned pallets neatly and safe to move to assigned trailers.
oProcessed these pallets in the system and label them to allow the equipment drivers to get them to their designated trailers on time
oLoaded/Unloaded trailers when needed
oWorked with a team to relabel packages that are not ready by the cameras to ensure they get to designated areas and shipped out on time.
Seasonal Operations Supervisor Fed Ex Ground-Martinsburg, WV November 2024 to December 2024
As a seasonal operations Supervisor I was tasked with helping to run multiple shifts in the unload/load and sorting areas.
Unloading:
•As trucks arrived I was responsible for assigning them to doors to be unloaded.
•Was responsible for opening the trailer via the EYMS system inputting the trucks percentage of what needed to be unloaded.
•Assigned certain associates to the truck to load onto the conveyor system.
•Once completed the truck was entered into the EYMS system to show it was empty and released for the yard switcher to pull and replace.
Loading:
•Assigned associates to trailers to be safely and effectively loaded for shipment to the customers.
•Collaborated with peers in load area and closed out trailers based on timelines. Sorting:
•Oversaw a team of associates sorting packages into/onto assigned pallets or mail bags to be loaded onto designated trialers.
•Validated pallets were wrapped and labeled correctly to ensure they were safe and loaded onto correct trailers.
•Worked with equipment team to make sure they were given the correct information when loading trailers.
•Reported any/all discrepancies to Quality Control to ensure any damages were taken care of immediately.
Tasker
DHL-Inwood, WV
April 2024 to September 2024
As a Tasker at DHL, I play a critical role in ensuring smooth operations within the logistics and shipping process. Here are my key responsibilities:
•Trailer Management:
•Checked trailers in and out, maintaining accurate records.
•Entered shipment numbers into the system to determine whether they are inbound or outbound.
•Yard Coordination:
•Assigned trailers to specific doors in the yard, ensuring efficient loading and unloading by assigned drivers inside the building.
•Goal Tracking and Communication:
•Communicated hourly with supervisors, providing updates on progress toward daily goals.
•Issued Resolution:
•Assisted in solving any inbound or outbound shipment issues that may arise.
•Collaborated with customer service to address system-related shipment issues promptly.
Operations Manager
Amazon Corp-Clearbrook, VA September 2021 to November 2023
•Regional subject-matter expert for the pack department in outbound. This is where we would get together to talk about process changes and making sure they would get out to the team.
•POC for BWI4 in our region for SIOC (ship in own container) where we would teach the team about cutting cost on shipping out units in their own boxes.
•BWI4, since January has helped with sustainably and carbon by increasing SIOC from 200 units to over
•POC for safety in BWI4. Collaborated with the safety team to help improve safety in the building.
•Created safety surveys for leaders and associates. This would allow them to type out what they saw or thought would help and gave the team a sense of pride.
•Worked with all leaders by giving them assignments based off the associate feedback and they in turn will have the associates work side by side as they are making the difference.
•Shared what our building was doing with the region and the instant turnaround with the safety focus has increased.
•Since January the building remained in the top 3 of the region in safety.
•Collaborated with my peers on all four corners on cost to increase pack small and pack large. We made some equipment moves and adjusted the stations to allow for the packers to be comfortable and safe.
The rates for pack small went from 100 to 130 an hour. Pack Large increased from 78 to 92 an hour
Area Manager
Amazon Warehouse-Clear Brook, VA June 2019 to September 2021
•Supervised 100 associates between inbound stow and receive departments
•Helped to guide each associate through daily safety exercises on the order pickers as they are going through aisles
•Collaborated with Bin Meister to work on closing down certain aisles to help in the picking process to make space for incoming product. This helped to increase stow productivity by 20%
•Collaborated with peer on day shift to help increase receive productivity by redesigning to decrease safety and increase productivity.
•Collaborated with all four corners of inbound to increase pallet receive. Put together a plan to show pallet Stowers where the space was. The pallet receiver would label each pallet where there was space.
Thos increased pallet receive from 15 pallets per hour to 25 in a month
•Provided each leader and associate with the knowledge to deliver outstanding results
•Reviewed daily work load and expectations to the team setting everyone for success
•Performed monthly team evaluations to let them know what their strengths and opportunities are.
Assistant Manager/Senior Team Lead
Target Stores-Clifton Park, NY October 2004 to June 2019
•Supervises the work of 8-10 assigned Team Members
•Provides education to employees to deliver outstanding customer service.
•Creates bi-weekly employee schedules consistent with company needs and workload assignments.
•Gives work direction based on sets and set time frames for completion
•Performs team members’ evaluations to determine annual compensation and other incentives.
•Oversees store operations and visual presentation.
•Formulates store schemes and constructs implementation plans.
•Devices strategies to enhance store presentation and maximize merchandising strategies
•Lead the team of 10 in the ship from store process that oversaw the pulling, packing and shipping of guest product to their home within the allotted time frame.
•Monitored the shipping and receiving process to ensure all guest product was sent out and merchandise was properly received.
•Work with vendors to ensure they bring in the proper merchandise for their set locations in the store
•Monitor and follow up on all tasks given to ensure they are completed.
Education
Bachelor of Science in Early Childhood/Special Education
The College of Saint Rose - Albany, NY May 2012
Associates in Liberal Arts
Hudson Valley Community College - Troy, NY December 2008
Skills
•Interviewing and Hiring
•Administrative Experience
•Communication skills
•Classroom management
•Classroom Management
•Microsoft Windows
•Teaching
•Customer support
•Microsoft Publisher
•Research
•Microsoft Powerpoint
•Conflict resolution
•Organizational skills
•Time management
•Sales
•Performance Management
•Customer retention
•Mentoring
•Analytics
•Microsoft Office
•Leadership
•Toddler care
•Employee Orientation
•Data collection
•Management
•Project planning
•Preschool experience
•Accounting
•Manufacturing
•Tutoring
•Special education
•Strategic Planning
•Microsoft Access
•Sales management
•Writing skills
•Team leadership
•Typing
•Supervising experience
•Curriculum development
•Quality assurance
•Employee Evaluation
•Analysis skills
•Experience with children
•Microsoft Excel
•Developmental Disabilities Experience
•Google Docs
•Data analysis skills
•Continuous improvement
•Managerial problem solving
•Analytical thinking
•Microsoft Word
•Cash register
•Curriculum Development
•Microsoft Outlook
•Driving
•Merchandising
•Logistics
•Recruiting
•Team development
•Change Management
•Writing Skills
•Presentation Skills
•Cash handling
•Organizational Skills
•POS
•First aid
•Early childhood education
•Software (IBM and MAC environments): Microsoft Windows® and DOS, WordPerfect. Microsoft Word, Excel,
PowerPoint, Publisher and Outlook. Working knowledge of online research libraries. Experienced in using 21 st
Century technology, including Promethean Smart Boards, tablets, and other assistive learning devices.
•SAP
•Math
•Employee relations
•Decision making
•English
•Warehouse Management
•Relationship management
•Employee engagement
•Slack
•Warehouse management
•Security
•Computer literacy
•Presentation skills
•Customer service
•Computer skills
•Human Resources Management
•Supervisor experience
•Succession planning
•Special Education
•Childcare
•Project management
•Caregiving
•Workday
•Root cause analysis
•Human Resources
•Customer relationship management
•Conflict Management
•Applied behavior analysis
•Managerial communication
Certifications and Licenses
CPR Certification
May 2020 to May 2022
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