Customer Service Support Specialist
Resume:
Kamilah Cooley
Great Customer Service Representative
Louisville, KY 40206
*************@*****.***
Dedicated Customer Support Specialist an Collection Specialist with years of professional experience in Customer Service, credit, collections and cash application. Excited to bring talent, leadership and in- depth knowledge of Customer Service an/or Collections to a growing organization. Work Experience
Branch Manager/ Territorial Sales
webuyanycar.com - Louisville, KY
August 2023 to Present
Schedule and confirm appointments for customers looking to sell their vehicles, once the customer arrives in the branch we go over their experian Auto check, as well as perform an inspection on their vehicle in order to present an offer for purchase. Once the vehicle is purchased we complete all the paperwork with the customer an create an print their check for the value of the vehicle. Customer Advocate
CARVANA - Louisville, KY
June 2021 to August 2023
As a Customer Advocate we deliver vehicles to customers on a 1 or 2 car hauler, we secure the vehicles on the hauler as well as follow DOT regulations driving the hauler. Customer Advocates are also responsible in helping customers complete all required paperwork for vehicles at the time of delivery, we also pick up any trade in vehicles as well as complete inspections on the trade in vehicles at the time of trade in. Customer Advocates also work inside the vending machine to complete the sale for customers who want to come in person to purchase or trade in their vehicles. Payment plan Specialist
City of Chicago Payment Center - Chicago, IL
July 2019 to March 2020
• Assist Motorist with payment plan options for outstanding parking tickets, and boots
• Provide answers and resolutions about driving license suspensions/Restrictions
• Deliver an exceptional level of customer service to each customer by listening to concerns and answering questions related to driving privileges and Payment plan options.
• Multitasking answering chats, calls, an emails while giving customers resolutions an accurate information.
Collections/ Team lead
Medical Recover Specialists - Des Plaines, IL
January 2012 to March 2016
• Interfaced with customers to bring accounts current with suitable repayment plans for delinquent medical invoices for different hospitals an Physicians.
• Managed invoicing for organization through credit card receipts processing, bank reconciliations and distribution of invoices monthly.
• Contacted different insurance companies in order to have bills resubmitted for payment in certain cases.
• Maintained an exceeded monthly metric requirements in order to be promoted within my position.
• Provided onsite training as a team lead to assist other employees with their collections practice
• Adhere to all FDCPA laws as well as HIPAA compliance Education
certification in Accounting
BIR Training Center - Chicago, IL
Skills
• accounting
• Accounts Receivable
• Accounts Payable
• Medical Collection
• Phone etiquette
• Communication skills
• Computer skills
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