Customer Service Representative
Resume:
Isaac L Mullins III
************@*****.***
PROFFESSIONAL SUMMARY
Positive, upbeat customer service representative, bringing more than 6 years of experience in a fast-paced call center environment. Proven ability to handle high call volume, resolve customer issues efficiently, and maintain high satisfaction ratings. Proven history to build trust with customers to promote satisfaction and resolve concern to maintain long-term loyalty. Skilled in using many different software such as CRM, managing inbound and outbound calls, and deescalating customers complaints with professionalism and empathy.
CORE COMPETENCIES
Inbound & Outbound Call Handling
Conflict Resolution
Customer Retention
CRM System
Order Processing
Time Management
Multitasking
Communication & Active Listening
PROFESONIAL EXPERIENCE
UNITED NATURALS
Customer Service Representative, Atlanta, Georgia
07/2019 to Present
Handled an average of 80+ calls per day, assisting customers with billing, product inquiries, and service issues.
Resolved complaints and escalated complex issues to supervisors when necessary, achieving a 95% customer satisfaction rate.
Utilized CRM tools to log interactions, track issues, and follow up on unresolved cases.
Met or exceeded all performance metrics including call handling time, first-call resolution, and quality assurance scores.
Asked probing questions to determine service needs and accurately input information into electronic system.
Educate customers on special pricing opportunities and company offerings.
Asses customer needs and upsell products and services to maximize sales.
Provided technical support for customers and businesses.
AZ-IZZ LLC
Entertainer, Atlanta, Georgia
02/2010-07/2019
Entertain with a live band by singing for all groups of genres, ages, and ethnicities at different events such as corporate events/parties and weddings.
Entertain guests while simultaneously arranging and improvising popular music based on audience reactions.
Assist with stage production and logistics of band set up for performances
Maintain organization of music and media libraries
Discuss latest music and performers in an informative and enthusiastic way to entertain listeners.
HYATT PLACE
Guest Support Associate, Lithonia, Georgia
06/2012 to 01/2013
Guarantee guest satisfaction and position experience through genuine, enthusiastic and friendly interactions.
Maintain compliance with all standard operating procedures and policies of the Front Desk.
Ensure accuracy of guest billing transaction resolved issues and honored guest special requests to ensure complete customer satisfaction.
Addressed and welcomed large volume of guest to business per day, improving overall customer service and engagement.
Reserve guest rooms over the phone, in person and via computer for travelers and provided confirmations.
Issued room keys to guest upon check-in and answered questions regarding proper use.
EDUCATION
Clemson University
Bachelor’s in communication
05/2009
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