Customer Service Account Executive
Resume:
Tara Hays
Teller I Customer Account Executive Onboarding Champion
III
Summary
Results-oriented customer service expert skilled in resolving complex issues and enhancing client relationships. Adept at managing high- volume communications and maintaining up-to-date product knowledge, leading to increased customer trust. Demonstrated success in achieving high satisfaction ratings through effective problem-solving and proactive engagement. Committed to delivering exceptional service to drive customer loyalty and business success. Teller I
SunTrust Bank
Apr 2006 - May 2011
Murfreesboro, TN
Experience
Processed customer transactions efficiently, ensuring accuracy and compliance with banking procedures.
Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Balanced cash drawers daily
Assisted in promoting banking products and services to enhance customer engagement and satisfaction.
Customer Account Executive
Comcast
Nov 2011 - Apr 2013
Nashville, TN
Cultivated strong relationships with clients by delivering exceptional customer service and addressing their needs promptly. Maintained up-to-date knowledge of industry trends and competitive landscape to better serve clients and anticipate their needs. Participated in client meetings and presentations, effectively communicating value propositions and service benefits. Resolved customer issues in a timely manner, achieving a high customer satisfaction rating through effective problem-solving. Onboarding Champion III
Verizon Wireless
Apr 2013 - May 2025
Murfreesboro, TN
Delivered exceptional customer service by resolving inquiries and issues effectively
Managed high-volume incoming calls and emails, ensuring timely responses and follow-ups to maintain customer engagement. Contact Info
****.******@*****.***
Murfreesboro, TN
Attention to Detail
Expert
Skills
Time Management
Expert
Conflict Resolution
Expert
Problem-solving
Expert
Customer Engagement
Expert
Developed and maintained comprehensive product knowledge to provide informed assistance, enhancing customer trust and loyalty. Resolved billing discrepancies and product returns with accuracy, streamlining the resolution process for a better customer experience. Facilitated communication between customers and internal departments to resolve complex issues quickly and efficiently. Participated in regular team meetings to discuss performance metrics and share best practices for improving customer service. Business Management - Bachelor's Degree
Strayer University
2017 - 2021 remote, United States
Education
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