Customer Service Representative
Resume:
Kentavious Massey
Montgomery, AL *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Lead Warehouse Associate/ Customer Service Representative Arjo Inc.-Montgomery, AL
November 2022 to February 2025
1. Result in maintaining the upkeep of specialty beds for patients & customers . Including sales, cleaning, troubleshooting, repairing, installing,delivering, and training. 2. Perform preventive maintenance on equipment.
3. Adhere to all of customer needs over the phone or in person. 4. Pick orders.
5. Load/Unload Material using equipment.
6. Stage Material in proper locations.
7. Perform Cycle Counts for Inventory.
8. See to it that all customers needs are met.
QC Technician(Temp)
Aramark-Montgomery, AL
February 2022 to October 2022
1. Collect samples.
2. Perform test.
3. Keep records.
4. Maintain daily reports of data.
5. Report any problems.
6. Ensure that plant ensure that plant equipment is functioning properly. 7. Maintain a clean work area.
Warehouse Supervisor
Swanner Transfer & Storage-Montgomery, AL
April 2019 to February 2022
1. Oversee/assist in moving freight, stock or other materials to and from storage or other production areas.
2. Oversee/assist in the sort cargo before loading or unloading. 3. Keep warehouse clean using chemicals.
4. Repair/Replace objects around warehouse.
5. See to it that all customers are satisfied over the phone and in person. 6. Maintain a clean work environment.
Delivery Driver (Seasonal)
FedEx Ground-Montgomery-AL
October 2018 to April 2019
1. Read, scan and load packages onto truck.
2. Arriving at destination repeat #1 in a professional manner and get signatures (if required).
(Work seasonal as needed)
Team Lead/ Order Picker
C&S Wholesale Grocers-Montgomery, AL
October 2016 to October 2018
1. Complete order receipts.
2. Obtain merchandise from bins or shelves.
3. Read orders to ascertain catalog numbers, sizes, colors and quantities of merchandise. 4. Place merchandise on conveyors leading to wrapping areas. 5. Keep records of out-going orders.
6. Maintain a clean work environment.
Education
High school diploma
Carver High School-Montgomery, AL
August 2004 to May 2008
Skills
• Supervising experience
• Blueprint reading (2 years)
• Warehouse Experience (8 years)
• Forklift
• Quality assurance
• Delivery Driver Experience (3 years)
• Packaging
• Box Truck (3 years)
• Baking
• Purchasing
• Shipping & Receiving
• Pallet Jack (2 years)
• Order picking (3 years)
• Commercial Driving
• Sales
• Door-to-door
• Freight Experience
• Leadership
• Communication skills
• Route Driving
• Load & Unload (6 years)
• Customer service
• Negotiation
• Driving (10+ years)
• Materials Handling
• Delivery driver experience
• Quality Audits
• Basic math
• Warehouse Supervisor Experience
Certifications and Licenses
Driver's License
Certified Quality Auditor
Forklift Certification
Doubles/Triples Endorsement
Pallet Jack Certification
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