Customer Service Technical Support

Tracee Sanders

Augusta, GA ***** 762-***-**** **********@*****.*** www.linkedin.com/in/tracee-sanders Technical Support Specialist

Customer Service Troubleshooting Attention to Detail

• Experience in developing technical training materials and conducting training sessions with clients with the latest technologies and industry trends.

• Conducting research to identify and resolve technical issues, while communicating technical information to customers.

• Documenting and tracking customer issues and resolutions, with the assistance of providing technical support to customers via phone, email, or chat and proficient at installing, configuring, and testing new hardware and software. CORE COMPETENCIES

Customer Service Experience Willing to Learn Troubleshooting Problem-Solving Skills Network Administration Strong Organization Time Management Debugging Familiarity with Cloud Computing Patience Documentation Excellent Written and Verbal Communication Skills Technically Proficient Analytical Skills

• Ability To Work Well Under Pressure and Meet Deadlines.

• Provide Technical Knowledge of Hardware, Software, And Networking.

• Strong Experience with Operating Systems (OS), Software, and Hardware.

• Provide Technical Assistance with The Ability to Explain Technical Concepts to Non-Technical Users.

• Answer Questions, Resolve Computer Problems for Clients in Person, Via Telephone, or Electronically. RELEVANT COURSEWORK

Critical Thinking and Problem-Solving Introduction to Technology and Information Systems Introduction to Operating Systems Introduction to Programming Programming with Objects Intermediate Programming EDUCATION

Bachelor of Science in Computer Information Systems: Cyber Security Programming DeVry University Naperville, IL Anticipated Date of Graduation: June 2024 Undergraduate Certificate in Programming Essentials DeVry University Naperville, IL June 2023

PROFESSIONAL DEVELOPMENT

Indeed Assessments

Attention to Detail Identifying differences in materials, following instructions, Completed 06/2023 and detecting details among distracting information. Work Style: Reliability Tendency to be reliable, dependable, and act with integrity at work. Proficient 06/2023 Customer service Identifying and resolving common customer issues. Proficient 06/2021 Customer Focus and Orientation Responding to customer situations with sensitivity. Proficient 06/2021 WORK EXPERIENCE

Continuum Global Solutions Customer Service Representative Augusta, GA May 2021 - June 2023

• Provided customer service for customers with device technical issues and purchases.

• Account payment issues, establishing payment arrangements on accounts to avoid disconnection.

• Established new accounts and different types of services required by new and current customers.

• Escalated fraudulent calls that required department, and processing, porting, and porting out of the network. Sitel Inc. Customer Service Representative Augusta, GA July 2020 - May 2021

• Managed all the Credit Union accounts with the opening of new accounts or transfer of Credit Unions.

• Reported fraudulent activity on wiring transfers.

• Transfer of customer funding to other accounts per customer request.

• Investigated flagged accounts due to activity against policies. Doctors Hospital of Augusta Floor Technician Augusta, GA February 2016 - July 2020

• Assisted with new patients’ arrivals and assisted with transferring patient bedding.

• Provided service to patients and families as needed in emergency care.

• Trained new hires on mobility of equipment that assisted in reduced the spread of illnesses.

• Installed hospital flooring and maintained the hospital flooring by stripping, waxing, and burnishing floors.

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