Medical Assistant Patient Care

George A. Villa

626-***-**** · La Puente, CA · *********@*****.***

Medical Assistant

Patient Care Innovator Direct Patient Care Committee Chair/Leadership Reliable and resourceful Medical Assistant professional with over 2 decades of nursing experience in providing direct and indirect patient care in out-patient clinic and hospital settings. Possesses current ACLS and BLS certifications. As a commitment to ongoing education, holds an current Elite Nursing Passport Lite CE Membership. A strong understanding of nursing principles and is highly knowledgeable in medical terminology as a result of holding positions as both a Medical Assisting program Instructor and an on-call MA across multidisciplinary departments including Family Medicine, Internal Medicine, Endocrinology Medicine and Urgent Care Clinics. Ability to effectively deliver patient education to patients and their family. Has held a Chair in multiple committees, all leading to department improvements in customer service, MD/Nurse workflow, infection control and safety practices. WORK EXPERIENCE

Kaiser Permanente SoCal Medical Group - Baldwin Park, CA 11/18/1997 - 02/16/2025 Medical Assistant

Conducted patient intake, obtained vital signs, documented medical and medication history, and assisted physicians during examinations and procedures.

● Provided patients with direct nursing care in a fast-paced medical office setting, including Family Medicine, Internal Medicine, Endocrinology, Urgent Care, and Emergency Room

● Assist the doctor with any procedures, giving patients instructions, printing any handouts, checking out patients.

During minor surgeries, collect and label specimens for the lab, wound care.

Delivering patient care, giving patients instructions for wound care at home.

During Physicals and PAP Smears, ensure to properly set up rectal tray or PAP trays and specimen transport containers that are already labeled with patient’s info.

● Ability to perform Retinal Photo Scans for Diabetic patients.

● Administer medications, vaccines and physical immobilizers per doctor's order

● Educated patients and families on health conditions, treatment plans, and self-care strategies.

● As a Department committee member, took a role in implementing the “Diabetes Pilot Program” demonstrating exemplary collaboration, Leadership, and commitment to improve diabetes care for our members.

George A. Villa *********@*****.***

● Maintained accurate patient records utilizing electronic health record (EHR) systems and practice management software. Program software used HYPERSPACE and HEALTHCONNECT.

● Administrative responsible for the management of the patient's messages sent to the doctor’s in-box and doctor’s out-box.

Call in Rx refills to the pharmacy.

Call patients back to clarify their request for specialty referrals.

Call patients back appointment requests and book appointments if appropriate. Everest College - El Monte, CA 06/01/2004 - 12/01/2010 Medical Assisting Program Instructor

Responsible for teaching Medical Assisting curriculum to a classroom of 25-30 adult students. The length of the program ran for 8 months plus 1 month of internship for the students before they were able to graduate. Within that time students were taught the principles in nursing Front and Back office procedures, preparing them to work in any out-patient setting. In 2004 was elected by both students and campus staff as Instructor of the Year for innovative teaching skills.

● Front office teaching entailed accounts payable practices, insurance billing, ICD-9, PDR coding, HIPPA and other state and local laws and customer service.

● Back office teaching entailed all injections techniques, their routes and max dosages for each, blood draw procedures, massage therapy, Basic life support CPR, ECG and lead placements, eye acuity on Snellen Chart, Hearing testing, taking vital signs and proper patient charting.

● Lectures on Human Anatomy and Physics for the corresponding module subject matter. Bryman College - Rosemead, CA 12/01/2000 - 6/01/2004 Medical Assisting Program Instructor

Responsible for teaching Medical Assisting curriculum to a classroom of 25-30 adult students. The length of the program ran for 8 months plus 1 month of internship for the students before they were able to graduate. Within that time students were taught Front and Back office procedures, preparing them to work in any out-patient setting.

● In 2001 was elected by the Program Director, Instructors and students as Instructor of the Year for innovative teaching skills.

● Front office teaching entailed accounts payable practices, insurance billing, ICD-9, PDR coding, HIPPA and other state and local laws and customer service.

● Back office teaching entailed all injections techniques, their routes and max dosages for each, blood draw procedures, massage therapy, Basic life support CPR, ECG and lead placements, eye acuity on Snellen Chart, Hearing testing, taking vital signs and proper patient charting.

● Lectures on Human Anatomy and Physics for the corresponding module subject matter. George A. Villa *********@*****.***

EDUCATION

Bryman College - Rosemead, CA

Diploma - Medical Assistant, 12/01/1996

Diploma - Diagnostic Medical Sonographer, 12/17/2003 PROFESSIONAL SKILLS

● Communication Skills: Excellent verbal and written communication, bilingual (Spanish).

● Technical Skills: Department Superuser, responsible for staff training of EMR updates

(HYPERSPACE, HEALTHCONNECT), practice management systems, Microsoft Office Suite.

● Clinical Skills: Ability to perform Retinal Photo Scans, was trained and certified by KP Ophthalmologist in 2017.

● Management Skills: Educated and Managed classrooms of 25-30 Adult students from 2000-2010.

AWARDS AND HONORS

“I SAVED A LIFE” - Baldwin Park,CA November 6, 2019

● For Caring and Encouraging one of our members to have a Mammogram Exam.

● Educating the patient, setting up a same day appointment and walking the patient to the Mammogram department for an exam, all led to an early detection of a small breast mass. Certificate of Completion - Baldwin Park, CA August 6, 2013

● For successfully completing the KP Healthconnect Skills “Validate the Validator” Training Session.

● Ability to train and educate departmental nursing staff on updates and added sections done to EMR software.

Certificate of Appreciation - Baldwin Park, CA July 18, 2011

● For taking an active role in implementing the “Diabetes Pilot Program” at Baldwin Park Kaiser Family Medicine. Demonstrating exemplary collaboration, Leadership, and commitment to improve diabetes care for our members.

● “Diabetes Pilot Program” led to establishing and setting best diabetic care practice for San Gabriel Valley Service Area.

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