Customer Service Team Leader
Resume:
KARRIE HAHN
Glasford, IL *****
********@*****.***
Professional Summary
Detail-oriented team leader with 5 years of experience in manufacturing and retail management. Proven ability to oversee operations, manage teams, and ensure quality control, including setting up 26 garden centers and delivering materials efficiently. Forklift certified and skilled in conflict resolution, customer service, and training new hires. Committed to driving continuous improvement and enhancing team performance in dynamic environments.
Willing to relocate: Anywhere
Work Experience
Team Leader
National gardening-Sandusky, OH
February 2025 to May 2025
Managed and set up 26 Kroger garden centers
Managed merchandisers
Covered shifts
Mediation in any conflicts
Sales Representative
R Squared Solutions-Illinois
August 2024 to December 2024
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Managed a large portfolio of accounts, consistently meeting or exceeding monthly sales quotas
• Responded promptly to inquiries from potential customers via phone calls or emails
• Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
• Developed and maintained strong relationships with key clients, resulting in a 10 % increase in business Sandmixer
Caterpillar-Mapleton, IL
January 2023 to August 2024
Delivery of 2500lbs of sand to mold machines
Continuous improvement
Forklift certified
Tested quality of sand in a lab setting
Customer Service Representative
Lowes-Wasilla, AK
August 2016 to August 2020
· Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
· Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
· Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
· Responded to customer requests for products, services, and company information.
· Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
· Assisted customers in navigating company website and placing online orders, improving overall user experience.
· Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
· Participated in training programs to enhance product knowledge and customer service skills.
· Addressed customer inquiries to ensure satisfaction and foster positive service experience.
· Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
· Delivered prompt service to prioritize customer needs.
· Educated customers about billing, payment processing and support policies and procedures. Education
college in General Studies
ICC-Peoria, IL
April 2000
Skills
• Microsoft Office
• Understanding Store Layouts
• Patience and Empathy
• Safe Driving Practices
• Flexible schedule availability
• Supervising experience
• Upbeat and Outgoing Attitude
• Customer service
• Strong Communication Skills
• Sales management
• Data entry
• Effective Multitasking
• POS
• Microsoft Excel
• Management
• Leadership
• Cash register
• Adaptability to Change (5 years)
• Retail management
• Tech-Savvy and App Navigation
• Inventory control
• Manufacturing (5 years)
• Cash handling
• Route planning and optimization
• Merchandising
• Sales
• English
• Proper lifting techniques
• Positive Attitude and Demeanor
• Communication skills
Contact this candidate