Data Entry Customer Service

Kimberley Routon

**** ******** **, *** ******, IA 50314 – Phone 515-***-****

************@*****.***

About Me:

Dedicated and innovative individual with a strong background in data entry, customer service and creative problem-solving. I thrive in collaborative projects and work well independently.

Work Experience:

Escalations Representative-Contractor

Wells Fargo Bank – Oct 2024 – Current

Interact with internal and external customers to resolve issues

Respond independently to escalated complaints

Perform customer support tasks by managing daily schedules and providing case updates to the team.

Provide support to team members in researching procedures and providing resolutions for client inquiries and complaints

Computer Analyst

EMC Insurance - Jan 2022-Aug 2024

Adjusting insurance claims

Data Entry

Unit Stat Reports

Appeal Specialist

Iowa Workforce Development - Jan. 2021-Jan. 2022

Data entry of codes placed on claimant’s claims

Production of claim releases

Placing Gizmos for claims

Advising Claimants of applications for resolution Work Force Specialist

State of Iowa - March 2019-January 2021

Processed open enrollment

Customer Service on inbound calls from claimants

Outbound calls to clients for local SHIP site contact

Entering in Open Enrollment

Filing documentation for claims

Engagement Specialist

Telligen -January 2017 - March 2019

Directed calls inbound and outbound for health care management of members

Handled client’s information with care and confidentiality Skills:

Data Entry •Clerical Duties •Customer Service • Insurance Claims •Unit Stat Reports

•Administrative • HIPPA (10+ years) • Phone Etiquette (10+ years) •Microsoft Office

(10+ years) •Medical Terminology • 10 Key Typing • ER Administrative •Medical Office (3 Years) •Managed Care

Language:

English (Fluent)

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