Client Support Specialist
Resume:
Sila Auka
***********@*****.***
Nakuru
Professional Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Experienced with client support, effectively addressing and resolving client issues. Utilizes strong communication skills to provide clear and helpful assistance. Track record of maintaining high customer satisfaction and building solid client relationships.
Work Experience
Client Support Representative
MiNET Kenya • Nakuru
08/2020 - 11/2024
Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
Communicated with customers daily, provided friendly and courteous service, and answered questions
Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of
customers
Coordinated with internal team to ensure timely delivery of client requests and accurate resolution of issues
Client Relations Officer
Government of Kenya (internship) Kisii
05/2017 - 05/2019
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Adaptable and proficient in learning new concepts quickly and efficiently.
Resolved problems, improved operations, and provided exceptional service.
Educated patients on their conditions and prescribed medications
Education
Bachelor of Business administration
Egerton University • Nakuru
11/2015
Gained a strong foundation in business operations, customer relationship management, and organizational processes, essential for client-facing roles.
Developed advanced skills in problem-solving, critical thinking, and decision-making, applicable to handling client inquiries and business challenges.
Acquired practical knowledge of time management, teamwork, and leadership, preparing for roles that require independence and collaboration.
Core Skills
Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint), Social Media Management, Research, and Technology Recommendations.
Time Management: Excellent at managing multiple priorities, meeting deadlines, and ensuring work is completed with attention to detail and accuracy.
Communication: Exceptional written and verbal communication skills, with the ability to maintain a friendly, professional demeanor when dealing with clients and staff.
Problem Solving: Resourceful and adaptable with a proactive approach to anticipating needs and solving problems efficiently.
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