Customer Service Data Entry
Resume:
Kiwana Dunmore
Plano,Tx *****
Email: ******.*******.**@*****.***
OBJECTIVE
Secure a Customer Service position in an established organization that will enable me to utilize my customer service background, account maintenance, and ability to de escalate situations to help the company meet its common objective.
SKILLS AND ABILITIES
Customer Service
Microsoft Office Products
Customer Retention
Type 40WPM/Data Entry
Time Management
Organizational Skills
Positive Team Player
Vendor Relations
Fast Learner/Trainable
Conflict Resolutions
Good decision maker
Work well under pressure
Detailed oriented
Dependable
Great Listening Skills
Meet Deadlines
EXPERIENCE
Tuesday Morning 04/2018-10/2020 Warehouse
Shipping and receiving
Data Entry and Spreadsheet
Excel and Microsoft
Labeling,RF Scanner
Picking and Packing
Keeping track of where packages are to be shipped.
Familiar with usage of Fedex and UPS shipments
Customer service
Hobi International 08/2017-06/2018
Data Entry
-Testing phones (I-Phones and Samsung
-Restore phone part
-Worked with RF Scanner
-Replaced damaged parts
-Swiped Data on phones
-Input barcodes in system
Warren Properties 12/2016-05/2017
Leasing Agent
●Maintain accurate records of all community transactions and submit on timely basis. ● Collect rents and late fees insuring it is completed properly by resident, posted, scanned and deposited on the same day received.
●Ensured all leases and corresponding paperwork were completed, and resident files properly maintained & stored.
●Support maintenance staff to successfully turn units and provide administrative support where needed.
●Ensure all administrative paperwork is accurate, complete and submitted on a timely basis. ● Timely attend to resident concerns and requests to ensure resident satisfaction.
ETAN Industries 7/2014-12/2016 Call Center Collections/Customer Service
●Process payments on past due accounts and negotiate reasonable payment options.
●Educate responsible parties on the reason for the collection.
●Service accounts while handling a high volume of calls in a fast-paced environment.
●Be tactful and handle challenging situations professionally and calmly. ● Assist customers in making payment arrangements and establishing repayment schedules, based on customers’ financial situation.
●Locate and notify customers of delinquent accounts by telephone and persuade to pay past due balances.
Suddenlink Communications, 12/2013-04/2014
Customer Service Representative
●Answered calls from Medicare Members apart of Humana Health PDP Plan
●Research medication and process claims for members who need medication for vacation ● Provide prior authorizations and/or medication overrides considered high risk.
●Provide customers with information about Medicare Benefits and Part D Medications
●Enrolled and unenrolled members according to preference
●Handled inbound and outbound customer service calls
●Responded to customer inquiries and complaints
●Conducted all collection activities on active and inactive accounts.
Tele-performance, 01/2011-07/2013
Customer Service/Member Advocate Representative
●Handle high volume of inbound calls and sales agent inquiries, and book airline flights and hotel reservations.
●Redeem reward points for customers
●Taking incoming calls from members to discuss policies and process customer requests as it relates to programs.
●Navigating through our system applications to fulfill caller requests, update caller information, create leads for the field sales team, and research caller status inquiries.
Geico, Farmers branch,Tx 07/2005-11/2010
Eligibility Csr
●Customer service to include high volume of phone work answering questions and other inquiries.
●Provide enrollment assistance and program information over the phone to Medicaid eligible recipients.
●Verify, document and investigate the presence of health care coverage for Medicaid recipients.
●Data entry included timely entry of information, and verification of all items related to eligibility and enrollment.
●Completed maintenance of active cases during open enrollment.
●Keep records of customer interactions, actions taken, recording details of inquiries, complaints, or comments.
●Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
●Contact customers to respond to inquiries or notification of claim investigation results.
EDUCATION
Bryan Adams High School
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