Accounts Payable High School

Angelea Fuss

**** ***** ***. ******: 269-***-****

Allegan, MI 49010 Email: ***********@*****.***

OBJECTIVE

To achieve high career growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world.

EDUCATION

Classes towards an associate degree in General Marketing Kalamazoo, MI

Kalamazoo Valley Community College

Classes towards a Certificate of Medical Office Administrative Billing and Coding Muskegon, MI

Baker College of Muskegon

High School Diploma Grand Haven, MI

Grand Haven High School

CAREER HISTORY

ALLEGAN CITY HALL

Municipal AP Clerk

06/2025 – Present

Assists at the front counter; answers phone, collects payments, distributes office supply orders.

Processes payments, responds to resident inquiries and complaints, and submits necessary service requests.

Collects, processes, and maintains data and information for use in creating and preparing estimates, reports, budgets and other records.

Prepares and composes forms, correspondence, reports, memos, receipts, vouchers, etc.

Provides budgetary and financial oversight and administrative assistance for a variety of activities.

Processes purchase orders and accounts payable invoices.

Assists the Finance Director with preparation for the annual audit and budget and compiles monthly, quarterly, annual reports.

Assists with the oversight of the Regent, Griswold, Airport and Positively Allegan financial activity including reconciliation of sales and rentals and processing sales tax requests.

Prepare Utility/Energy Usage Reports for all City Departments.

Prepare finance and internal control reconciliations for payroll, accounts payable, accounts receivable, and banking.

Balances cash drawers, reconcile accounts, and provide back up for daily bank deposits.

Provides effective and efficient customer services and promotes and maintains responsive community relations.

Assist the Deputy Clerk with document retention.

Assist the Deputy Clerk with the election process as needed.

Assist the Deputy Treasurer with Cemetery as needed.

Maintain MERP/MVP Assets.

Conducts and compiles research as assigned.

ADVIA CREDIT UNION

Indirect Loan Processor

02/2022 – 05/2025

Fund an equal portion of the funding packets each quarter in relation to the size of the team.

As a part of the overall team ensure that the program focuses on our Clean Deal Funding Turn Time and achieves our goal in relation to turn time.

Collects a percentage of Backend Refunds assigned per quarter and on an annual basis.

Reach out to our partner dealers to collect on funds owed for refundable products financed by members.

E-Services Specialist

01/2019 – 02/2022

Handle incoming member chats in a timely manner.

Responding to after hour LSI tickets.

Responding to Secured Messages.

Responding to all member service email inquiries.

Assisting members through our new VTM.

Responding to Social Media posts, comments, reviews.

Process Improvement Specialist

08/2017 – 01/2019

Identified and completed Member Enhancements that were measured on our year end score card

Conducted and completed 8 Journey Maps with findings that went to Senior Management for process improvements. Also measured on our year end score card

Monitor and respond to all social media reviews and member feedback

Owner and responder of our Better Business Bureau cases and complaints

Senior Teller

10/2016 – 08/2017

Catch staff doing it right, transactional coaching and redirection of tellers

Enforcing expectations set by the manager and credit union

Keeping communication open with the managers and tellers

Supporting the manager with coaching assignments

Sitting with members, taking members when requesting a manager

Member service specialist

09/2014 – 10/2016

Meeting and exceeding set goals with funded dollars

Helped branch meet funded loan goal dollars for year 2014-2015

Coaching members on importance of credit

Solving member issues in a timely manner with a positive attitude

Coach tellers on conversations with members

Coach fellow MSS Staff

Expressing and compiling ideas to meet branch goals

Teller

03/2014 - 09/2014

Provide excellent member service

Servicing members with a positive attitude while being efficient and solving issues.

Strive to exceed goals and gain knowledge to provide outstanding service to members.

Offer member products and services with knowledge and effectiveness.

ALLEGAN COMMUNITY FEDERAL CREDIT UNION

Teller

03/2013 - 03/2014

Performed IRA withdrawals, wire transfers and opened/closed accounts.

Provided excellent member service while solving member complications

Shadowed loan officers for the duration of employment

Spoke to members about products offered by the credit union

Preformed Drawer audits of other co-workers

WALGREENS

Beauty Advisor

05/2011 – 08/2013

Achieved number one in district for total sales for year of 2012

Outstanding customer service by offering specific products to customer needs

Coached employees on department sales and had them shadow

Attended seminars and conferences to gain ideas for the success of the store

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BURGER KING CORPORATION

Team Member

06/2009- 05/2011

Provided excellent customer service within a fast-paced environment.

Required to multi-task while staying efficient and positive.

RUSS’ RESTAURANT

Waitress

08/2007 – 11/2007

Waited tables, closing duties and provided excellent customer service.

Extremely fast paced environment while responding to customer needs.

PROFESSIONAL SKILLS

Adaptive

Self-motivated

Responsible

Independent

Enterprising

Assertive

Dynamic

Dedicated

Positive

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