Inventory Management It Support

Gregory L. Franklin

Cell: 469-***-****

Email: ************.****@*****.***

SUMMARY

Proficient in Symantec ITMS/SEPM and SCCM/MECM for software inventory management, patch management, and endpoint management, ensuring compliance and efficiency across the organization.

Utilized Symantec ITMS/SEPM. SCOM, and SCCM/MECM to oversee Data Center operations, directing incident triage support and managing resources for restoration efforts, ensuring seamless network and systems functionality.

Acted as subject matter expert (SME) in Symantec ITMS/SEPM and SCCM/MECM within the IT support team, providing support in patch management, software package/delivery, training technical staff, and imaging for end-user devices.

Collaborated with server and network teams to configure and manage servers, domain controllers, DNS, DHCP, and VLANs, ensuring optimal performance of endpoint devices.

Leveraged Symantec ITMS/SEPM and SCCM/MECM to determine asset and inventory counts accurately, utilizing asset management tools for effective hardware and software inventory management.

Evaluated enterprise environment to optimize Symantec ITMS/SEPM and SCCM/MECM implementation for application servers, services, and network firewall configurations, meeting organizational requirements.

Documented root cause analysis, workarounds, and long-term solutions in Symantec ITMS/SEPM, SCOM and SCCM/MECM Knowledge Base Records, facilitating statistical analysis and historical reference.

Managed project plans and timelines for Symantec ITMS/SEPM and SCCM/MECM implementation, including infrastructure redesign and company acquisitions, ensuring seamless hardware and software management transitions.

Accessed devices via Remote Desktop Services and other remote access tools to initiate and control an interactive secession of a physical or virtual device over the network.

SKILLS

PROGRAM MANAGEMENT DEPARTMENT & TEAM MANAGEMENT ENDPOINT MANAGEMENT PROCESS MANAGEMENT INCIDENT MANAGEMENT CHANGE MANAGEMENT ACQUISITIONS & DISPOSAL MANAGEMENT VENDOR SERVICES & SUPPORT WAREHOUSE MANAGEMENT CUSTOMER SUPPORT IMAGING SOFTWARE AND PATCH PACKAGING AND DEPLOYMENT DATA-CENTER SERVER MANAGEMENT CLIENT APPLICATIONS MANAGEMENT DISASTER RECOVERY OPERATIONS EQUIPMENT INSTALLATION, REPAIR, & MAINTENANCE BUDGET MANAGEMENT ITIL ASSET AND INVENTORY MANAGEMENT REMOTE DESKTOP, VDI, & TERMINAL SERVICES SECURITY

Network Monitoring Tools: SMARTS, HP Openview, SolarWinds

Ticketing Platforms: Clarify, Service-Now, BMC Remedy, Service Desk

Operating Systems: Server 03, 08, 08r2, 12, 12r2, 16, 19, and 22; Windows XP, 07, 08, 10, 11

Endpoint Management: Microsoft Endpoint Configuration Manager (MECM/SCCM), SCOM, Intune, Windows Autopilot, Azure, AWS, Change Management Team, KPI management

Asset & Inventory Mgmt: Hardware Asset and Software License/Inventory Management, Hardware/Software Acquisitions

Security & Compliance: Active Directory, Group Policy, Security, Endpoint Protection, DoD Compliance

Hardware: HP, Dell, NetApp, Clarion, Bay Switches, Cisco Routers, Hardware Asset Management

Software: MS Visio, MS Project, Microsoft Office Suite, MS Sharepoint, MS SCCM, MS SCOM, WSUS, MS SQL, Avamar Back-up\Restore, Hyper-V, VMWare vSphere, ESXI, ILO, Quality Center, Service Desk, Symantec SEP, Altiris ITMS, CMS, SMS, AMS, CEM, Software Inventory Management, AWS, CommVault Backup Solution Team member

Networks/Servers: WAN, LAN, VLAN, WiFi, VPN, Novell, Domain Controllers, Active Directory, DNS, DHCP, WINS, Group Policy, SQL, MS Exchange 365, Encrypted Exchange

Virtualization: VMware vSphere, ESXi

Scripting/Automation: PowerShell, Batch Scripting

Current Clearance: Secret security Clearance

Past Clearance: TS/SCI

PROFESSIONAL EXPERIENCE

INSPYR Solutions, Contract 11/2023 – 05/2024

Symantec ITMS, SEPM

Led the deployment and configuration of Symantec systems within a complex environment, focusing on custom installations, configuration, and training to meet specific client needs.

Provided instructional documentation and training in Endpoint Management.

Provided training on managing assets, inventory, application inventory, packaging and deployment

Provided training and documentation on software patch management and deployment, security vulnerabilities,

Provided training on building the company computer image which includes company wide applications.

Developed technical training materials to ensure effective knowledge transfer and continuity of service management.

Skills/Tools: Symantec ITMS, SEPM, Configuration Management, Automation, Custom Installation.

MHMR Tarrant County, Employee 09/2020 – 07/2023

KForce, MHMR Tarrant County, Contract 06/2020 – 09/2020

IT SCCM/MECM SME Engineer

Managed asset and inventory discovery, enhancing business endpoint management strategies. Managed all aspects of workstation support and asset management to ensure seamless communication with end-user devices.

Spearheaded the upgrade of Windows 10 versions to Windows 11, along with software and patch delivery via SCCM/MECM and Intune Co-managed environment.

Configured and Managed SCCM/MECM application package build/PowerShell scripting, software packaging and delivery. Managed SCCM/MECM virtual servers via VMWare, VSphere.

Configured Intune Line-of-Business, Store and Web apps for delivery

Collaborated with system engineers, help desk, application development, and security teams for comprehensive SCCM/MECM configuration and management, including VLAN assignments, VMware, and both virtual and physical device management. Trained Desktop Support Team on Imaging and Software Deployment

Implemented and monitored the deployment process for MS Security Updates/MS Office updates and MS Office applications assignments, troubleshooting and resolving any issues to maintain the integrity of the environment.

Configured and managed SCCM Cloud Management Gateway, enabling remote management of devices without compromising security.

Manage team member of Group Policy Configuration, testing and delivery with Cloud based, Active Director, AWS, and Intune in a Co-managed environment

Monitored deployment success rates and adjusted configurations as necessary to ensure efficient delivery of applications and updates.

Administered and optimized MECM (Microsoft Endpoint Configuration Manager) for device and application management, ensuring a secure and compliant IT environment.

Led the design and implementation of Microsoft Endpoint Configuration Manager OSD, facilitating the automated deployment of Windows operating systems.

Supported the deployment and management of Windows OS updates and patches, ensuring compliance with security standards.

Provided Desktop Management Solutions, encompassing Systems Engineering, Remote Desktop, and Terminal Services and the migration from on premise to Cloud solution to include Microsoft 365

Oversaw software patching, application scripting, regression testing, and deployment to ensure system integrity and performance.

Developed and deployed custom profiles and policies within Windows Autopilot to meet specific organizational requirements.

Monitored and optimized the performance of Azure Application Portals, ensuring high availability and responsiveness.

Managed and maintained the Microsoft Endpoint Configuration Manager infrastructure, ensuring optimal performance and security across the enterprise.

Led the configuration, redesign, and daily management of systems to maintain optimal functionality.

Addressed alerts by diagnosing, analyzing, and resolving issues efficiently.

Implemented temporary solutions while developing permanent resolutions.

Conducted root cause analysis to resolve complex problems.

Evaluated and validated work-around solutions to ensure effectiveness.

Documented problem tracking and conducted training to enhance team capabilities.

Performed network assessments to optimize packet delivery from primary servers to endpoints.

Provided training and supervised personnel to improve team performance.

Skills/Tools: SCCM/MECM, Windows 10 & 11, Hyper V, vSphere VDI, VMware, Citrix, PowerShell, Remote Desktop, Terminal Services, Systems Engineering, Application Packaging, Network Assessment, Asset Management. M365 Security, Configure Routers & Switches, Training Instructor

Future Tech, Raytheon, Contract 10/2019 – 12/2019

Altiris Symantec ITMS & SCCM SME/Program Manager Team Leader

Led the assessment of infrastructure and asset management processes, ensuring effective communication with end-user devices.

Authored the Statement of Work and directed a team to upgrade computers to Windows 10, including user data migration to new devices.

Developed automated workflows for the deployment of security updates, minimizing disruption to end-users while ensuring prompt application of patches.

Managed the creation, configuration, and build of local site servers, scripting for software packages, and user data migration processes.

Implemented best practices for Windows OS configuration and maintenance, improving system stability and reducing incidents.

Tracked team progress and enhanced documentation for process management and excel tracking.

Provided comprehensive Desktop Management Solutions, Systems Engineering, and Remote Desktop & Terminal Services.

Integrated MEM with existing infrastructure to provide comprehensive management of both on-premises and cloud-based devices.

Configured and managed co-management between Microsoft Endpoint Configuration Manager, enabling seamless management of devices in a hybrid environment.

Built and configured ESXi VMware virtual Windows servers on-site, creating OS ISOs and managing virtual and physical devices.

Streamlined application deployments and software updates through efficient use of Microsoft Endpoint Configuration Manager, reducing downtime and enhancing user experience.

Oversaw software patching, scripting, regression testing, and deployment to ensure compliance and performance.

Optimized the performance of SCCM Cloud Management Gateway, ensuring efficient communication and data transfer between on-premises infrastructure and cloud-based resources.

Developed custom task sequences within Microsoft Endpoint Configuration Manager OSD to streamline the imaging and deployment process, reducing deployment time by 30%.

Managed image builds for Windows 7, 8, and 10, and configured servers.

Administered SCCM, MEM, and Altiris ITMS/CMS/AMS’S systems.

Created and managed deployments, collections, and applications within Microsoft Endpoint Configuration Manager, ensuring accurate targeting and timely distribution.

Ensured system integrity through configuration, redesign, and daily management.

Responded to and resolved alerts efficiently by analyzing underlying issues.

Implemented temporary solutions while working on permanent fixes.

Conducted root cause analysis and problem resolution.

Validated work-around solutions and tracked problems for continuous improvement.

Assessed network performance, focusing on packet delivery from servers to endpoints.

Conducted asset and inventory discovery to enhance business endpoint management.

Provided training and personnel management to improve team performance.

Skills/Tools: SCCM/MEM, Windows 10, VMware, Altiris ITMS/CMS/AMS, Remote Desktop, Systems Engineering, Application Packaging, Network Assessment, Asset Management.

G2SF, (NETC) Navy Education and Training 07/2019 – 10/2019

Symantec SME/Systems Administrator/Engineering Team Lead

Assessed infrastructure, asset management, and end-user experience improvements.

Developed processes for enhanced software packaging, delivery, and non-intrusive patch deployment for servers and desktops.

Provided expert-level support and management of Windows OS platforms, including troubleshooting complex issues and ensuring seamless operation across the enterprise.

Participated in cross-team collaborations, daily software, and patch packaging, and endpoint protection.

Addressed patch scripts, software packages, group policies, and Win10 image updates.

Tracked improvements and created process management documents.

Managed and configured Azure Application Portals, providing users with seamless access to applications and resources from any device.

Trained personnel to ensure effective use of tools and processes.

Troubleshot and resolved complex issues related to Microsoft Endpoint Configuration Manager OSD, ensuring successful OS deployments across diverse hardware platforms.

Conducted regular health checks and performance tuning of Microsoft Endpoint Configuration Manager to maintain system integrity and reliability.

Managed the download and deployment of monthly MS Security Updates using Microsoft Endpoint Configuration Manager, ensuring all devices remained secure and compliant.

Implemented Windows Autopilot for zero-touch deployment, reducing the time required for device provisioning and enhancing the end-user experience.

Developed custom deployment packages and collections within Microsoft Endpoint Configuration Manager to meet specific organizational needs.

Delivered Desktop Management Solutions, Point-of-Sale Management, and Systems Engineering.

Packaged and deployed software, patches, and applications, ensuring system reliability.

Managed Windows 8/10 image builds and configured virtual servers across the Naval Education Training Center.

Handled software and patch management, Remote Desktop, and Terminal Services.

Conducted regular audits and compliance checks using MEM to ensure adherence to organizational security policies.

Administered Altiris ITMS, CMS, and AMS systems in compliance with DoD policies and regulations.

Managed system configuration, daily network assessment, and redesign efforts.

Provided swift responses to alerts, analyzing and resolving issues as they arose.

Developed temporary workarounds while creating permanent solutions.

Conducted root cause analysis, problem resolution, and validated work-around assessments.

Tracked problems, documented processes, and provided training to enhance team skills.

Managed asset and inventory, writing SQL queries for database management.

Skills/Tools: Altiris ITMS/CMS/AMS, Windows 8/10, DoD Compliance, Systems Engineering, Endpoint Management, SQL Query Writing, Application Packaging, Network Assessment.

BCI, ATMOS Energy, Contract 02/2019 – 07/2019

Symantec SME/Engineering Team

Conducted tool assessments to determine the best fit for the client’s environment.

Built application software delivery packages per requirements from application owners and departments.

Conducted stability assessments and provided recommendations for Altiris ITMS/CMS/AMS/DS 8.5.

Addressed alerts by diagnosing, analyzing, and resolving issues efficiently.

Implemented workarounds while developing permanent solutions for recurring issues.

Conducted root cause analysis to identify and resolve underlying problems.

Validated work-around solutions and tracked problems for continuous improvement.

Trained software packaging personnel to ensure proper deployment practices.

Wrote SQL queries to assist in database management and reporting.

Skills/Tools: Altiris ITMS/CMS/AMS/DS 8.5, Application Packaging, Root Cause Analysis, SQL Query Writing, Remote Desktop, Terminal Services.

KForce, Petco, Contract 07/2018 – 11/2018

Symantec ITMS SME/Systems Administrator/Engineering Team Lead

Conducted infrastructure assessments to enhance asset management and end-user experience.

Developed processes for improved software packaging and delivery, focusing on non-intrusive patch deployment.

Led cross-team collaborations, training sessions, and daily tasks related to software and patch packaging, delivery, and endpoint protection.

Authored patch scripts, software packages, group policies, and managed Win10 image updates.

Monitored progress through improvement tracking and process documentation.

Provided Desktop Management Solutions, Point-of-Sale Management, and Systems Engineering.

Handled software packaging, patching, application scripting, regression testing, and deployment.

Built Windows XP, 7, 8, 10 images and managed virtual endpoint servers.

Managed software and patch management, Remote Desktop, and Terminal Services.

Administered Altiris ITMS/CMS/AMS and SEPM systems and performed configuration, daily management, and network assessments.

Responded to and resolved alerts, providing temporary solutions while defining permanent fixes.

Conducted root cause analysis and tracked problems for continuous improvement.

Managed asset and inventory, writing SQL queries for database management.

Skills/Tools: Altiris ITMS/CMS/AMS, Windows XP/7/8/10, SQL Query Writing, Systems Engineering, Endpoint Management, Application Scripting, Network Assessment.

Eikon, JC Penneys 04/2017 – 10/2017

Symantec SME/Systems Administrator/Engineering Team Lead/SCCM

Reconfigured the Symantec ITMS infrastructure; including the primary and distribution servers

Reconfigured the Subnet ranges for all sited, Reconfigured the Active Directory Sites and Services to align with the new Subnets

Worked with the Network and Server Teams to assure proper package delivery across the environment and off-site locations. Resolved communication issues delivering packages to regulated (point of sale) cash registers.

Provided daily software packaging, patching, image builds, and testing services.

Prepared custom scripts to improve delivery of application and patch updates.

Collaborated with departments to develop software upgrades and business application transitions.

Managed Remote Desktop, Point of Sale devices, & Terminal Services, addressing issues in Endpoint Management and system deployments.

Conducted root cause analysis for imaging, software applications, patch updates, and all deployment issues.

Performed hardware asset and software inventory discovery, enhancing endpoint management and business processes.

Administered Windows 8/10 and provided SQL query writing for database management.

Managed server configuration, network assessments, and daily alerts.

Insight Global, NTT Data IT Services Contract 12/2016 – 01/2017

Symantec SME/Systems Administrator/Engineering Team Lead

Provided Training and Configuration corrections for their Symantec ITMS environment

Collaborated with departments to manage patch upgrades and business application transitions.

Worked with the Network and Systems teams to properly create Maintenance Windows for servers and router updates and management

Responds to alerts, Determine issues, Analyze, and define Recommendations

Network assessments, Domain Server reviews/recommendations, DNS, AD Sites & Services reviews/recommendations

Problem Tracking, Documentation and Training for Personnel

Battles Janitorial & CKM, Contract 03/2016 – 10/2016

Systems and Software Management

Conducted overview of the business computers and software for better management of purchasing and fiscal software

Reconfigured Quickbooks software, Created database live (on/offline) back-ups.

Root cause analysis and Problem Resolutions

Managed alerts: Analyze, Define issues, and implemented resolutions

Assessments and validations

Trained personnel

CBI, Kindred Hospital, Contract 07/2015 – 10/2015

Symantec SME/Systems Administrator/Engineering Team

Assisted in onboarding new company computers after business acquisitions, including server builds, Altiris upgrades, and environment management processes.

Managed both physical and virtual devices, utilizing Remote Desktop & Terminal Services for remote access.

Delivered daily endpoint management and training to ensure smooth operations.

Built and configured VMware vSphere servers, managing multiple Windows Server versions.

Administered SCCM, Symantec Altiris ITMS/CMS/AMS, SEP, CEM, and Service Desk systems.

Developed and implemented PowerShell scripts to automate routine tasks, reducing manual effort and improving operational efficiency.

Addressed and resolved alerts, conducting root cause analysis and validating work-around solutions.

Managed Desktop Management Solutions, Systems Administration, and Engineering.

Merged assets from business acquisitions, resolving DNS, DC, and DHCP issues, and managing Active Directory.

Conducted asset and inventory management, writing SQL queries for database maintenance.

Ensured compliance with HIPAA regulations and communicated risks to management.

Skills/Tools: VMware vSphere, SCCM, Altiris ITMS/CMS/AMS, SQL Query Writing, Endpoint Management, Desktop Solutions, Remote Desktop.

Experis, UC Davis, Contract 04/2015 – 07/2015

Symantec SME/Systems Administrator/Engineering Team

Provided daily software packaging, patching, image builds, and testing services.

Collaborated with departments to develop software upgrades and business application transitions.

Managed Remote Desktop & Terminal Services, addressing issues in Endpoint Management and system deployments.

Built and configured SCCM, Symantec/Altiris ITMS, SEP, CEM, and Service Desk environments.

Oversaw systems management for Microsoft Endpoint Management, with a focus on compliance and performance.

Automated the deployment of software updates and patches using PowerShell, ensuring consistent and timely application across all managed devices.

Conducted root cause analysis for software, patching, and deployment issues.

Performed asset and inventory discovery, enhancing endpoint management and business processes.

Administered Windows 8/10 and provided SQL query writing for database management.

Managed server configuration, network assessments, and daily alerts.

Ensured HIPAA compliance and managed personnel training.

Skills/Tools: SCCM, Altiris ITMS, SEP, CEM, Windows 8/10, SQL Query Writing, Endpoint Management, Systems Engineering, HIPAA Compliance.

Glazer’s Wholesale, Employee, 09/2011 – 02/2015

Altiris Symantec ITMS SME/Systems Administrator/Engineering Team

Managed world-wide servers, end-point devices and point of sale devices.

Managed Assets and auditing

VMWare vSphere 5.1, Solaris, Solar Winds, WireShark SAN, NetApp, Clarion C4

VMWare Server Builds and Configuration – Win2k, Win2003, Win2008, Win2008r2, Win2012, Win2012r2,

Symantec ITMS, CMS, AMS, SMS, SEP, Service Desk, 7.0, 7.1, and DS 6.9

Respond to Alerts, Determine Issues, Analyze and Resolve

Implement Work-around while defining Permeate Solution

Root cause analysis and Problem resolutions

Created custom PowerShell scripts for data collection and reporting, providing actionable insights into system performance and compliance.

Work-around Assessment and validation

Problem Tracking, Documentation and Training

Develop, Implement, Maintain Policies and Regulations for Permanent Solutions

Desktop Management Solutions, (POS) Point-of-Sale Solutions Systems Engineering, Network Assessments

Patch Management, Software Packaging and Patching, Application Scripting, Regression Testing and Deployment, AdminStudio

Define, Manage, and Resolve DNS, DC’s, DHCP, Active, Directory, WSUS

Exchange 5.5, 2003, 2007, 365; Sharepoint, Avamar Back-up/Restore, WSUS, SQL, and more

Asset and Inventory Management – Software & Hardware

Asset and Inventory Discovery, Business Endpoint Management Assessments

Monitored State HIPPA regulations and communicated risks and opportunities to management

Managing SQL servers, db instances, schema tables, and database maintenance, and Writing SQL queries

Previous Projects:

Altiris Systems Engineering - Capital Group - Sapphire Technologies Mar 2011 to Aug 2011

Network Administrator - CompuCom Oct 2010 to Mar 2011

SME Altiris/Symantec ITMS - Consultant Collective 2010 - 2011

Altiris Systems SME – Consultant CBRE Jun 2010 - Oct 2010

Altiris Systems Engineering SME – Capgemini TEKsystems Jul 2009 - May 2010

Altiris SME – Consultant Intuitive Group 2009 - 2010

Financial Systems Administrator, Laughlin AFB CSC Apr 2009 - Jul 2009

Altiris Server Administrator - Capital Group TEKsystems Dec 2006 - Jan 2009

State Texas Department of Health – Staff Services Officer 1992 – 1998

United States Air Force Guard/Reserves IT/QA Services Mgr 1991 – 2007

EDUCATION

State of Texas – Education

Business Management Development Program Graduate – Governor’s Center

Business Administration - Parks College – Thornton, Colorado in 1983

United States Air Force – Community College of the Air Force

Non-Commissioned Officer Military Graduate

Information Management – 3A0XX Level 3, 5, & 7 Military Graduate

Computer Operations – 3C0XX 3, 5 and 3C2XX Level 3 Military Graduate

Basic Training Honor Graduate Military Graduate

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