Quality Assurance E-Learning
Resume:
JAMARL PONDS
**** ****** ***** *****, *********, SC 29073 · Phone: 839-***-****
Email: ********@*****.***
I have a background in communications, training, healthcare, project management, brand management & E-Learning Development and Designing. I am recognized for strong collaborator efforts, leveraging in-depth knowledge of the need for effectively engaging any audience to create a feeling of ownership in meeting and exceeding customer expectations. I bring 15 years of experience in the following areas:
Data analytics
Quality assurance
Brand management
Customer service
Strategic planning and facilitation
LMS troubleshooting
HTML & front-end design
EXPERIENCE
JULY 2023 –
ELIGIBILITY SPECIALIST CONTRACTOR, South carolina Department of health & human services (TL-magi)
Collects and evaluates documentation from applicants to determine individual and family eligibility for the program.
Ensure the integrity of the Medicaid program by completing all eligibility determinations, reviews, and eligibility changes in an accurate and timely manner.
Uses various information sources, electronic tools, and systems provided by the Department to collect, assemble, evaluate, and act upon information provided by applicant/beneficiaries and third parties to make timely eligibility determinations, reviews, and changes of circumstance.
JUNE 2021 – MAY 2022
ELIGIBILITY AND IMPACT WRITER, SynergI Partners
Maintained and updated various internal reports and spreadsheets.
Analyzed legislation and government regulations.
Gathered data and made eligibility determination for the CARES Act ERC.
Documented and wrote employer eligibility statements for all clients.
JUNE 2018 – MARCH 2021
E-LEARNING DESIGNER, palmetto gba
Ensured business training and educational needs were met by creating, developing, writing and implementing training material, programs and curriculums for both internal and external customers.
Promoted blended learning solutions and the use of innovative technology and tools to meet business goals of developing a high-performing workforce.
Produced Web-enabled e-learning, traditional educational materials, or a blended solution using leading-edge technology (Articulate 360).
Provided guidance and training to new hires on HIPAA privacy and security policies and procedures, including determining and capturing disclosure for the release of PHI as well as semiannual compliance refresher training.
Designed, tested and created TBTs (e-learning), converted content written by trainers/subject matter.
MARCH 2007– JUNE 2018
TRAINING SPECIALIST, palmetto gba
Partnered with management to ensure training meets operational goals and objectives, while maintaining brand awareness
Worked with Palmetto GBA call centers to analyze how tasks are performed to identify better ways to allocate work and resources to save time.
Helped “focus groups” identify key issues, gather information, and outline action plans to address opportunities for improvement.
Analyzed quality control data and conduct research to translate information into required action tasks, which forms partnerships between Quality Assurance, Training, and Operational areas.
Participated in training work groups and committees and provide recommendations to achieve goals.
Provided guidance and training to new hires on HIPAA privacy and security policies and procedures, including determining and capturing disclosure for the release of PHI as well as semiannual compliance refresher training.
Designed, tested and created TBTs (e-learning), converted content written by trainers/subject matters experts into online training modules using industry standard authoring tools (Toolbook & Adobe eLearning Suite) and graphic design.
Provided LMS analytics and system troubleshooting solutions.
Conducted annual Compliance Challenge classes, focusing on HIPAA privacy and security.
Conducted technical, interpersonal, and conceptual training classes (process improvement, teambuilding, systems training, teamwork, strategic planning, etc.)
EDUCATION
MAY 2008
MASTER OF ARTS – HUMAN RESOURCE DEVELOPMENT
WEBSTER UNIVERSITY
COLUMBIA, SC
MAY 1998
BACHELOR OF ARTS - ENGLISH
UNIVERSITY OF SOUTH CAROLINA
COLUMBIA, SC
SKILLS
Development Dimensions International Certified Workforce Facilitator
Daniel Management Center’s Facilitator Certification
Ulysses Service Mentor Facilitator
Certified Corporate Compliance Trainer
Contact this candidate