Customer Service Representative

TASIA HOLMES

Abilene, TX ***** 806-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated and personable Customer Service Representative with a strong background in managing high-volume customer interactions and leading service-oriented teams. Demonstrated success in resolving customer issues efficiently, enhancing client satisfaction, and maintaining a positive company image. Skilled in conflict resolution, communication, and using point-of-sale systems to support seamless operations.

CORE COMPETENCIES

- Customer Service & Satisfaction

- Conflict Resolution & Problem Solving

- Verbal & Written Communication

- Cash Handling & POS Systems

- Complaint Resolution

- Time Management

- Team Collaboration

- Adaptability in Fast-Paced Environments

- Multitasking & Prioritization

- Attention to Detail

- Relationship Building

- Empathy & Patience

PROFESSIONAL EXPERIENCE

Pilot Flying J Travel Center - Shift Lead Manager

Abilene, TX Apr 2024 - Present

TASIA HOLMES

Abilene, TX 79602 806-***-**** ***************@*****.***

- Delivered exceptional customer service during high-volume shifts, ensuring fast and effective service.

- Led and trained team members in best practices for client interaction and issue resolution.

- Resolved guest complaints and concerns with professionalism and empathy.

- Ensured smooth cash handling and transaction processing through POS systems.

- Maintained a clean and welcoming environment to enhance customer satisfaction. Rent-A-Center - Sales Associate Manager

Abilene, TX Apr 2021 - Jun 2023

- Provided top-tier service to customers, assisting with product selection and purchase options.

- Addressed service inquiries and resolved issues, fostering long-term customer relationships.

- Trained new employees on customer service standards and techniques.

- Maintained clear communication with clients to ensure satisfaction and loyalty. Tech Café - Server

Lubbock, TX Oct 2015 - Jun 2018

- Interacted with customers in a friendly, professional manner, ensuring a welcoming dining experience.

- Handled food and beverage orders with accuracy and efficiency using POS systems.

- Proactively resolved customer concerns to ensure a positive dining experience. EDUCATION

Eastern New Mexico University - Law Enforcement

Portales, NM

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