It Consultant
Resume:
Erik Widmann
IT Consultant
Seaside Park, NJ ****2
******@*****.***
Willing to relocate to: Brooklyn, NY - Manhattan, NY Authorized to work in the US for any employer
Work Experience
Line Cook/Prep Cook
CheeseSteak Louie's-Seaside Heights, NJ
April 2024 to Present
Lead Server / FOH Manager
CRAVE on Main-Toms River, NJ
April 2020 to Present
Lead server, managed co-workers, filled in to cook on days no kitchen staff came in to work. Kept inventory of supplies and insured all guests enjoyed their time and experience while dining inside or outside. Kept cleanliness standards to health code, helped shape new menu items. Loan Specialist
U.S. Small Business Administration-Parlin, NJ
July 2020 to October 2021
Remote position where I made outbound calls to business owner applicants to help EIDL applicants finish the loan process for COVID-19 loans for approval. All workers were furloughed due to contract changes. Assistant Manager
Domino's-Fort Pierce, FL
September 2018 to September 2019
Prepared pizzas (stretched dough, added sauce, cheese, and toppings, put in pizza oven, cut pizza, and properly boxed pizzas and sides for take-out and delivery.) Took phone-in orders and resolved customer complaints and concerns. Managed delivery drivers and routes. Cleaned the entire makeline and did daily and weekly inventories. Cashed out drivers, reconciled all monies and entered into the back-office computer system, and made nightly bank deposit.
Deployment Engineer
Vizio, Inc-Irvine, CA
December 2012 to February 2013
• Managed system images to be deployed on new Vizio laptops for all users are corporate headquarters
• Imaged new laptops and migrated user data to over 200 employees
• Track and inventoried incoming and outgoing systems.
• Acted as a back-up support for all departments.
IT Consultant
Planned Parenthood of Orange and San Bernardino Counties (Through SanLink Services)-Orange, CA January 2012 to April 2012
• Completed an unfinished rollout of WYSE thin-clients utilizing VMware view and a Kyocera network printer fleet deployment across 14 different clinic locations.
• Administered Windows user accounts, GPOs and VMware image pools for over 300 users Network Engineer
Corporate I.T. Solutions
2010 to November 2011
• Assisted company complete its largest network rollout project of over 1200 locations by directly configuring, shipping and administering onsite turn-up of Cisco 891 & 891W's.
• Supported helpdesk team as a Tier 2 escalation for issues not able to be handled by Tier 1 and one- off engineering requests.
• Generated inventory and performance reports for clients upon their request as well as for PCI compliance.
Systems Administrator
OptionEase, Inc-Mission Viejo, CA
2010 to 2010
2010
• Single-handedly wired OptionEase's new office in Mission Viejo with gigabit connectivity for corporate headquarters operation, then re-built network infrastructure during move of existing equipment
• Administered, managed and supported network comprised/based on 15 various MS Exchange/IIS/CRM/ SQL/Development servers running Windows server 2003 and 2008 R2 Enterprise for 50 users running Widows XP, Vista, Windows 7 across 3 domains.
• Configured, implemented, and supported an IP-Free PBX phone system and server running TrixBoxCE with Polycom IP650 phones.
• Troubleshot 50+ users' computers and 15 servers for day-to-day issues. Systems and Network Administrator
Armorise, Inc-Louisburg, NC
January 2002 to October 2009
• Assisted in the successful start-up of Armorise, Inc.
• Named senior systems and network builder/engineer after being recognized as the most customer satisfying technician and lead in number of system builds/repairs.
• Oversaw/managed technicians' work orders and responsibilities.
• Oversaw and lead white-box system building based on a model specification or systems designs tailored to client's exact needs, wants and budget.
Lead Technician
Smart Source, Inc-Raleigh, NC
2008 to December 2008
Dec 2008 (Short-Term Contract)
• Successfully streamlined and lead team of 4 technicians on 161 Dell desktop deployment project two days ahead of the 7-day project deadline for the Halifax Department of Social Services.
• Imaged new machines with fresh XP installations on new Dell Workstation machines, configured to each user/departments' specifications.
• Supported/assisted in escalated issues and configured each PC's Novell software.
• Took inventory/asset tracking of new and old machines. Broadcom/LVL7
Desk-side Support/ Migration Specialist
LVL7/Broadcom-Cary, NC
August 2007 to September 2007
(Short-Term Contract)
• Assisted migration from old Dell and Lenovo/IBM Thinkpad workstations/laptops on LVL7 network to Broadcom's Active Directory with new PCs from Dell using Windows XP images over the corporate network with Ghost 7.
• Configured Exchange users and forwarding address from LVL7 email addresses to Broadcom's. Assistant Lead Technician
Technisource-North Carolina
July 2007 to August 2007
(Short-Term Contract)
• Oversaw/Managed 4-8 technicians on floor of Circuit City stores in North Carolina for IBM register/server refresh/migration.
• Supported software setup/installations of all IBM POS systems.
• Assisted Lead Technician in server room for server migration, including NAS and RAID configured database servers.
Contracted Field Engineer/Desk Side Engineer
Kaljon, LLC-Raleigh-Durham, NC
2005 to 2006
• Supported Home Depot Retail locations throughout North Carolina in a company-wide Dell Workstation refresh, which included imaging/installing Windows XP onto kiosk workstations throughout the store along with configuring legacy software on driven paint calibrating computers that were downgrade imaged with Windows 98.
• Served as Desk Side Engineer for Bayer Healthcare. Responsibilities included: Help-desk escalated ticket response, maintaining and upgrading current systems with newest image versions. Created fail- safes and backup legacy systems for computers controlling drug manufacturing equipment, along with system sustainment documentation. Repairing RAID arrays of various configurations due to corrupt file systems, failing drive, or power outages.
IT Services Contractor
Analyst International-Greensboro, NC
2005 to 2006
•Successfully relocated, re-configured and upgraded Dell/HP/Gateway/IBM workstations along with its corresponding network infrastructure for the NC Department of Health and Human Services from various locations in Raleigh to one single location, as well as supporting current users, utilizing Ghost and Altiris software to backup and image workstations along with VPN support
•Upgraded United Health Care’s Cisco Catalyst switches in their regional support center in Greensboro, NC, along with router reconfigurations, to optimize their call center network speed and reliability by installing new routers, switches and configuring a new RAID0+1 hard drive setup on the servers. Field Support Engineer
Dell, Inc-Raleigh-Durham, NC
2005 to 2005
(Short-Term Contract)
• Supported Dell and Lexmark Warranty Customers in Triangle/RTP area.
• Serviced companies including American Heart Association and Nortel Networks in hardware break/fix calls with various Dell workstations and Laser Printers that involved part swapping, hardware diagnostics and returning desktop/workstation to original state via factory ghost image or company-specific images. Systems and Network Administrator/Manager
A Child's Garden Charter School-Louisburg, NC
2004 to 2005
• Rebuilt school network infrastructure, covering over 13 buildings with internet connectivity, on two separate campuses.
• Maintained and administered 50 desktop systems, 42 mobile systems, which were donated and fresh copies of Windows XP was installed one, and 4 servers.
• Provided end-user support and training to both teachers/staff and students on Windows usage and Office based applications.
• Relocated and configured various systems and network appliances as additions were made to school
( including' but not limited to: imaging new desktops for new grades, completing installations and configuration for each desktop, adding and configuring Cisco routers, switches, and Sonic Wall to new campus.)
• Maintained source Ghost images for faculty/student/server installations. Education
College Prep
Louisburg H.S
January 1999 to January 2003
National Society of High School Scholars
Who's Who Among High School Students
Skills
• Customer Service
• LAN
• Active Directory
• VMWare
• Network Support
• Cisco Routers
• VPN
• Microsoft Exchange
• DNS
• Microsoft Windows Server
• Help Desk
• TCP/IP
• Network Infrastructure
• Microsoft Windows
• WAN
• DHCP
• PowerShell
• Operating Systems
• Network Monitoring
• Technical Support
• Cooking (3 years)
• Customer Service (10+ years)
• Customer Support (7 years)
• VoIP
• IT support
• Desktop support
• Network security
• IT
• Cold calling
• Technical support
• SQL
• Cash register
• Windows
• Network infrastructure
• Computer networking
• TCP/IP
• Databases
• TCP
• Active Directory
• Help desk
• PowerShell
• WAN
• System administration
• Microsoft Windows Server
• Desktop support
• Restaurant experience
• Customer service
• Retail sales
• Operating systems
• VoIP
• VMWare
• Computer hardware
• Network administration
• Network security
• PCI
• Network support
• DHCP
• System design
• IT support
• Bartending
• LAN
• Guest relations
• Cisco routers
• Cooking
• Network engineering
• Outbound sales
• Sales
• Cash handling
• Marketing
• VPN
• Profit & loss
• Negotiation
• Network monitoring
• Social media management
• Serving
• Microsoft Exchange
• Typing
• Customer acquisition
• Customer relationship management
• Solarwinds
• POS
• QuickBooks
• IT
• English
• Organizational skills
• Time management
• Software troubleshooting
• Software deployment
• ServiceNow
• Audio and Video Processing
• Firmware
• Firewall
• Food handling
• Food safety
• Upselling
• Sales support
• Basic math
• Communication skills
Languages
• English - Expert
Certifications and Licenses
A valid IT Specialist certification
CompTIA A+
Bartender License
CompTIA Network+
Food Handler Certification
MCSE
CCNP
CCIE
CompTIA Security+
Assessments
Analyzing data — Proficient
July 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Technical support: Customer situations — Proficient May 2021
Responding to technical support situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Technical support — Proficient
October 2022
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Professional level of computer knowledge, in both hardware and software fields.
• Fast learner able to work with little to no supervision very efficiently.
• Warm, approachable person who can easily communicate with others, in a professional manner.
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