Fttx and team lead

ERNEST LUKHELI Midrand, South Africa

+27-834****** ******.*******@******.***

LinkedIn: [Insert LinkedIn URL]

PROFESSIONAL SUMMARY

Strategic and analytical professional with 9+ years of experience in the telecoms and IT industry, transitioning from tactical project execution into product strategy, business analysis, and solution design. Proven expertise in FTTH/FTTx project delivery, stakeholder engagement, and product implementation across major telco deployments. Currently completing a BCom in Information and Technology Management to strengthen commercial acumen and strategic thinking. Seeking a challenging role in product management, business analysis, or solution strategy to drive impactful digital innovation and service transformation.

CORE COMPETENCIES

Product Implementation & Strategy Support

Business & Market Analysis

Customer Experience (CX) Journey Design

Stakeholder Engagement & Vendor Coordination

Go-to-Market Support & Documentation

FTTH / FTTx / FTTR Network Solutions

Technical Solution Consulting

Cross-functional Team Leadership

Project Management & Quality Control

Help Centre Knowledge Content & SEO

PROFESSIONAL EXPERIENCE

FTTH Planner Huawei Technologies

2023 – Present

- Led end-to-end planning and coordination of FTTH and FTTR SME/Home deployments across NER, NW & GC regions. - Supported go-to-market implementation of FTTR products through surveys, layout design, and stakeholder education. - Engaged directly with service providers, engineers, and internal teams to align product features with customer needs. - Participated in early product testing and speed validation phases to inform product adjustments and user feedback.

Quality Control & Site Engineering Huawei Technologies

2022 – 2023

- Oversaw project construction and enforced quality standards in collaboration with Openserve and Huawei field teams. - Reported project health and quality issues to regional leadership to ensure client expectations were met.

Knowledge Base Content Creator Afrihost

2021 – 2022

- Created help centre and internal support content to enhance customer self-service. - Optimized technical articles using SEO best practices to improve access to fibre and connectivity troubleshooting solutions.

Client Services Afrihost

2020 – 2021

- Provided front-line support for Fibre, DSL, Mobile and Voice services, collecting user feedback on service quality. - Developed technical insights into common service faults and their customer impact.

IT Support Technician Information Decision Systems

2019 – 2020

- Maintained hosted services, configured systems, and trained users across corporate environments.

Project Coordinator & Fibre Technician Saab Grintek Technologies

2017 – 2018

- Coordinated Huawei Openserve and MTN FTTH projects, balancing technical scope with delivery targets.

EDUCATION

Bachelor of Commerce in Information and Technology Management (In Progress)

2025 – Present

MANCOSA, Johannesburg

Digital Content & Copywriting

Red & Yellow Creative School of Business, 2023

IT Systems Development NQF Level 4

Whitestone College, 2015 – 2016

CERTIFICATIONS & TRAINING

Certified Fibre Optic Technician (CFOT) – SAQA Level 5

Fibre Design & FTTH Specialist – NQF Level 5

Project Management – NQF Level 5

Wireless Certification Program (Cisco ITE)

Occupational Health & Safety – SAQA Accredited

Microsoft Project, QGIS, AutoCAD, Smallworld

LANGUAGES

English Venda Zulu Tswana

REFERENCES

Available on request.

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