Customer Service Property Manager
Resume:
Yasmin Rojas
A highly qualified bilingual: Spanish English (Fluent) customer satisfaction specialist with a proven record of having excellent Time Management Skills with the passion for being a Team Player. Possess Strong Organization Skills along with technical ability to get the job done
Laurel, MD 20708
************@*****.***
Professional Summary
As a professional Property Manager with experience overseeing office operations, payroll, customer service, call center and data management systems. Motivated self-starter with exceptional communication and interpersonal skills. Possessing a strong work ethic, professional demeanor with the ability to multi-tasking and prioritize.
Willing to relocate to: Maryland
Authorized to work in the US for any employer
Work Experience
Property Manager
NOVO Properties-Silver Spring, MD
December 2023 to April 2025
• Provide customer service by meeting and greeting prospective and current residents.
• Managed building inspections and maintain daily supervision of reports.
• Prepare/post signs and notifications with pertinent information for tenants.
• File/organize and investigate tenant complaints; follow up to resolve complaints.
• Answer telephones, direct and transfer calls, and record messages
• Maintain vacant apartment listings and ensure Fair Housing guidelines are met.
• Supervise staff and delegate duties as assigned.
• Process evictions in compliance with court orders
• Monitor contracted vendors and schedule maintenance repairs.
• Process all financial invoices and rent.
• Follow up with collection.
Assistant Community Manager/Leasing
BDMG Management-Laurel, MD
June 2024 to November 2024
• Provide customer service by meeting and greeting prospective and current residents.
• Managed building inspections and maintain daily supervision of reports.
• Prepare/post signs and notifications with pertinent information for tenants.
• File/organize and investigate tenant complaints; follow up to resolve complaints.
• Answer telephones, direct and transfer calls, and record messages
• Maintain vacant apartment listings and ensure Fair Housing guidelines are met.
• Supervise staff and delegate duties as assigned.
• Process evictions in compliance with court orders
• Monitor contracted vendors and schedule maintenance repairs. Assistant Property Manager
Summerlyn Apartments-Laurel, MD
May 2021 to June 2024
Summerlyn Apartments
• Provide customer service by meeting and greeting prospective and current residents.
• Managed building inspections and maintain daily supervision of reports.
• Prepare/post signs and notifications with pertinent information for tenants.
• File/organize and investigate tenant complaints; follow up to resolve complaints.
• Answer telephones, direct and transfer calls, and record messages
• Maintain vacant apartment listings and ensure Fair Housing guidelines are met.
• Supervise staff and delegate duties as assigned.
• Process evictions in compliance with court orders
• Monitor contracted vendors and schedule maintenance repair.
• Tax credit program
• Collection on account 60-120 days past-due
Assistant Property Manager
Westgate Apartments-Laurel, MD
February 2020 to January 2021
• Organized apartment inspections prior to resident occupancy
• Performed daily clerical and reception duties.
• Advertised community features and vacancies.
• Disseminated maintenance work orders to staff.
• Generated reports and audits relevant to resident retention, rental payments, and vacancies
• Scheduled contractors to conduct apartment turnovers. Education
College in Business Management
Montgomery College-Rockville, MD
August 1998 to March 2002
High school diploma/ College in General Studies
Sisters and Brothers High School-Washington, DC
February 1982 to September 1986
Skills
• Bilingual (10+ years)
• Bilingual: Spanish (Native) English (Fluent) (10+ years)
• Accounts Payable (10+ years)
• Management (10+ years)
• QuickBooks (10+ years)
• Administrative Experience (10+ years)
• Loan Officer Experience (3 years)
• Strong Organization Skills (10+ years)
• Leadership
• Word processing (10+ years)
• Microsoft Excel (10+ years)
• Negotiation (10+ years)
• Accounts Receivable (10+ years)
• JavaScript
• Tax Experience (10+ years)
• Marketing (10+ years)
• Microsoft Office
• Accounting
• Event Planning (10+ years)
• Cooperates as Team Player (10+ years)
• Payroll (10+ years)
• Property Leasing (10+ years)
• Property Management (10+ years)
• Section 8 (10+ years)
• Fair Housing Regulations (10+ years)
• Spanish English (Fluent) customer satisfaction specialist with a proven record of having excellent Time Management Skills with the passion for being a Team Player. Possess Strong Organization Skills along with technical ability to get the job done (10+ years)
• Financial Report Writing (10+ years)
• Yardi (10+ years)
• Conflict Management (7 years)
• Office Management (10+ years)
• Microsoft Word, Excel and PowerPoint, HTML, Java, MS Office (10+ years)
• Excellent Time Management Skills (10+ years)
• Proficient Customer Service Skills (10+ years)
• Underwriting
• LIHTC (10+ years)
• Human Resources (10+ years)
• General Ledger Accounting (10+ years)
• Bookkeeping (5 years)
• Sales (10+ years)
• Ability to learn quick. (10+ years)
• Microsoft Outlook (10+ years)
• Customer service (10+ years)
Languages
• Spanish Fluent speak and write - Fluent
• Spanish - Fluent
Certifications and Licenses
Collection,
Present
1. Collection for Property
2. Collection for Hospital
Driver's License
Driver's License R220947019040
January 2017 to January 2029
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