Mental Health Case Management

Kimberly N. Johnson

Phone: 626-***-**** Email: *******************@*****.***

EDUCATION

Grand Canyon University — Phoenix, AZ

Master’s in Clinical Mental Health Counseling with an Emphasis in Marriage and Family Therapy

Graduated: May 2025 G.P.A: 3.75

Member of Psi Chi, The International Honor Society of Psychology

California State University, San Bernardino — San Bernardino, CA

Bachelor of Arts in Social and Behavioral Sciences, Criminal Justice

Graduated: June 2013

Pasadena City College — Pasadena, CA

Associate of Science in Administration of Justice

Graduated: July 2006

EXPERIENCE

PUC Schools at Triumph Charter Academy — Sylmar, CA

Intern

June 2024 – Present

• Collaborate with Supervisor Claudia Cobos to provide mental health counseling support to students.

• Assist in developing and implementing individualized support plans for students and families.

• Conduct assessments and participate in interventions addressing social, emotional, and behavioral needs.

• Facilitate group and individual counseling sessions under supervision.

• Work collaboratively with school staff, administration, and community partners to ensure student well-being.

• Support case management activities, including maintaining accurate records, coordinating with external mental health services, and assisting with referrals to community resources.

GEO Group Inc. — Adelanto, CA

Officer

February 2017 – December 2024

• Member of the Correctional Emergency Response Team (CERT), trained to respond to high-risk incidents and maintain safety during emergencies.

• Perform post assignments, ensuring compliance with all procedures.

• Monitor housing units to detect disturbances or security risks.

• Conduct random cell searches for weapons, contraband, or evidence of crimes.

• Process and screen visitors, verifying identification and adherence to facility rules.

• Conduct perimeter surveillance using motor vehicles and electronic monitoring systems.

• Respond to incidents, document occurrences, and submit General Incident Reports.

• Provide detailed reports to supervisors on situations requiring attention.

• Enforce appropriate use of force when necessary to ensure safety and order.

• Investigate complaints, secure evidence, and process new arrivals.

• Utilized case management practices by documenting behavioral observations, coordinating with healthcare professionals, and supporting rehabilitative planning for detainees.

Coach Inc. — Barstow, CA

Assistant Manager (Visual and Sales)

November 2006 – September 2016

• Collaborated with corporate teams to maintain visual merchandising standards.

• Organized, ticketed, and displayed merchandise to drive sales.

• Managed staff development, including onboarding and training initiatives.

• Processed payroll, scheduled shifts, and conducted inventory audits.

• Executed floor sets, special orders, and promotional events.

• Provided outstanding customer service and sales support.

Wet Seal — Victorville, CA

Sales Associate

July 2006 – August 2007

• Assisted customers with fitting room needs and product selections.

• Maintained cleanliness and organization of the sales floor.

• Operated the cash register, handling various payment methods.

• Provided product and promotional information to customers.

Jamba Juice — Pasadena, CA

Lead and Training Mentor

January 2005 – July 2006

• Greeted customers, processed orders, and provided menu recommendations.

• Ensured compliance with food handling and safety standards.

• Conducted training for new employees to ensure operational excellence.

• Maintained cleanliness of workstations and customer areas.

• Supported daily kitchen operations, including inventory management and transaction reconciliation.

ADDITIONAL SKILLS

• Case Management: Experience in coordinating services, documenting client progress, and collaborating with interdisciplinary teams.

• Leadership and Team Management: Strong ability to lead, mentor, and develop team members for professional growth.

• Conflict Resolution: Adept at handling and resolving conflicts in high-pressure environments.

• Report Writing and Documentation: Experienced in preparing detailed reports and maintaining accurate records.

• Surveillance Systems: Proficient in monitoring electronic surveillance systems to ensure safety and compliance.

• Customer Service: Excellent communication and interpersonal skills with a focus on client satisfaction.

• Emergency Preparedness: Trained in emergency response protocols and crisis management.

• Software Proficiency: Microsoft Excel, Word, and other workplace applications.

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