Customer Support Service

VASUDEVAN ARUNACHALAM

Head - Service & Customer Support

Address: GV Residency, Coimbatore, Tamil Nadu, 641028 +919********* ***********@*****.***

Linkedin: https://www.linkedin.com/in/vasudevan-arunachalam-87a26291 Highly Skilled & Experienced Senior Leadership Professional with 30+ years of Industrial experience in Marketing, Sales & Service. Proven expertise in Customer relationship management and troubleshooting electrical/electronic systems across diverse sections.

Work Experience

Head-Service & Customer Support Jan 2024 - Present M/s. JANATICS GLOBAL SOLUTIONS CBE

● Developed and maintained long term relationship with the key customers.

● Achieving customer satisfaction by interacting with the cross functional team.

● Attending customer complaints and ensure that the customer is retained. Independent Consultant Jan 2019 - Dec 2023

M/s. RTE MACHINERY USA

● Provided Strategic advice, technical guidance and process improvement support to clients.

● Advised clients on best practices related to business processes, technology implementations and operations management.

Customer Service Consultant May 2018 - Aug 2018

M/s. TEXCOMS MACHINERY BANGLADESH

● In-house servicing of all Electronic Equipments like Inverters, PLCs and other PCBs

● Troubleshooting of Textile Machinery from Blowroom to Spinning and OE Machinery Deputy General Manager-Electronics Aug 2016 - Jul 2017 M/s. LOYAL TEXTILES KOVILPATTI

● Complete control and Maintenance of Spinning, Garment, Weaving & Processing Machines.

● In-house servicing of Inverters, PLCs, Servo drives and other Electronic Boards.

● Implementation of 5S, ISO, TPM standards.

● Performing Safety audits and implementation of safety measures. Senior Manager-Technical Marketing Jan 2010 - Dec 2016 M/s. MIKROSEN CONTROL DEVICES CBE

● Managed a team of 50+ employees by providing guidance, setting goals and objectives, delegating tasks and monitoring performance.

● Monitored competitor activities to anticipate changes in the industry and design appropriate response measures.

● Developed and Managed Domestic & Export OEM Marketing/Sales/Spares Activities. Industry Manager-Textiles Jan 2008 - Dec 2010

M/s. Festo Controls CBE

● Handled complete Indian Sales Account of Industry Automation customers.

● Took part in major sales negotiations & technical discussions with customers.

● Resolved Major Customer complaints related to customer specific applications. Project Leader Jan 2006 - Dec 2008

M/s. Premier Evolvics CBE

● Developed project plans and timelines to ensure successful completion of projects. Senior Service Executive Jan 1995 - Dec 2006

M/s. Trumac Engineering CBE

● Installed and commissioned Textile Spinning Machinery including trouble-shooting.

● Heading the operations of service centre.

Electronics Engineer Jan 1993 – Jan 1995

M/s. Patspin India Ltd Palakad

● Electrical/Electronic Maintenance of Complete Machinery. Assistant Engineer Jan 1991 - Dec 1993

M/s. Saha Keil Limited HOSUR

● Electrical/Electronic Maintenance of Complete Machinery. Core Skills

- PCB Design

- Component level servicing

- Power Electronics

- Embedded systems

- PLC Programming

- Power Point Presentations

- Power BI

- MS Office

- Industry 4.0

Education

IGNOU

Master of Business Administration Marketing Management Madras University

Bachelor of Engineering Electronics and Communication Brilliant Computer Centre

Diploma Applications Programming

Certifications

• Embedded Systems and PLC Programming - PSG, CBE

• International Marketing - FIEO, CBE

• Digital Marketing - FIEO, CBE

• Power BI - MSME, CBE

• Effective Presentation Skills Training – Mercuri Goldmann International, BLRE. Major Achievements

• Achieved Turnover increase of 40% in 2 Years by adding New Customers (Mikrosen)

• Certificate of Appreciation from the then Director-Finance, Mr. R.G. Mirji-Saha Keil, Hosur for developing fully indigenised PCB for a Capacitor Testing Machine.

• Reprogrammed the CPU of an Automatic Packaging Machine saving major cost to company.

• Installed and Commissioned major projects in Australia, Bangladesh and USA. Major Applications

• Baumueller and Bosh Servodrive applications in Textiles.

• Pneumatic and Electrical Drive Automation in Textile and Packaging applications.

• Sensors and Controllers application in Textile, Packaging and SPM Segments.

• PLC Conversion of conventional machines using Servo Drives. Languages

English (Advanced), Hindi (Intermediate), Malayalam (Beginner), Tamil (Native) Salary Current : CTC 21.5 Lakhs

Salary Expected: CTC 30 Lakhs

Availability Within a month.

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