Customer Service Administrative Assistant

CASANDRA WILLIAMS

Joplin, MO

************@******.****.***

(Your Phone Number Here)

Portfolio: (Link Here)

OBJECTIVE

Organized, tech-savvy, and creative professional with administrative, marketing, and design experience in both higher education and nonprofit sectors. Seeking a part-time Marketing Administrative Assistant role at MSSU to contribute strong project coordination, customer service, and communication skills to a dynamic university team.

PROFESSIONAL EXPERIENCE

PhotoPass Photographer – Disney's Animal Kingdom

Walt Disney World, Orlando, FL 2023 – 2024

Delivered exceptional guest service, managing high-volume customer interactions and maintaining professionalism under pressure.

Captured and edited visual content, meeting brand and quality standards.

Managed data uploads and handled confidential guest imagery.

Administrative & Gallery Docent – MSSU Art Gallery

Missouri Southern State University, Joplin, MO 2021 – 2022

Oversaw scheduling, reception, and guest relations for the university gallery.

Maintained inventory, coordinated exhibit setup and breakdown, and managed correspondence with artists.

Provided campus tours and assisted with event support.

Docent & Educator – Spiva Center for the Arts

Joplin, MO 2019 – 2021

Facilitated public engagement through gallery tours, educational programs, and art workshops.

Coordinated with marketing team to support event promotion and community outreach.

Supported front desk operations including managing calls, email correspondence, and volunteer coordination.

Freelance Marketing & Design Assistant

Various Nonprofits & Small Businesses 2018 – Present

Provided pro bono graphic design, social media marketing, and content creation to grassroots organizations.

Coordinated event promotion and managed shared calendars for outreach projects.

Created and maintained Google Sheets and email templates to streamline administrative tasks.

EDUCATION

Bachelor of Fine Arts in Graphic Design

Missouri Southern State University – Joplin, MO

Minors: Studio Art, Art History

Certificates: Illustration, Arts & Theatre Business Management

Studied art history and photography abroad

SKILLS

Administrative: Microsoft Office Suite, Google Workspace, Outlook, data entry, scheduling, purchasing coordination

Communication: Front desk support, customer service, phone/email etiquette, event support

Marketing & Design: Canva, Adobe Creative Suite (Photoshop, Illustrator, InDesign), social media management

Tech & Systems: Trello, Airtable, Notion (basic), Workday (familiarity), event tech setup

Other: Confidentiality handling, multitasking, team coordination, inventory tracking

HIGHLIGHTS

Over 6 years’ experience in arts, marketing, and education environments

Experienced in high-traffic, public-facing roles requiring strong emotional intelligence

Passionate about accessible design, community engagement, and education

Contact this candidate