Customer Service Sales Manager
Resume:
Mary Garner
Professional looking for Opportunity to Grow and Excell
Forest, VA 24551
*******@*****.***
Professional Summary
To be successful and grow in a challenging environment while learning and teaching others. To reach my full potential in making the best use of my proven skills and gifts in creating a positive experience for everyone I work with.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Sales
Residence Inn by Marriott-Lynchburg, VA
January 2024 to Present
Oversee sales and work closely with operations to ensure growth and customer care for hotel. Solicit, negotiate, and book new and repeat business. Meet and exceed monthly budget and closely watch revenue management including RevPar.
Provide exceptional customer service to all clients and potential clients focusing on hospitality, accuracy, and all marketing and communication.
Drive positivity within the staff and support for the hotel. Branch Office Administrator
Edward Jones Investments-Forest, VA
April 2022 to January 2024
Run office for Financial Advisor while giving exceptionally great customer service to our clients Business Development
The Journey-Lynchburg, VA
June 2021 to May 2022
Promote the Journey and its message to businesses throughout the state to create support for radio station and exposure for businesses. The Journey is a non profit Christian Radio Station which broadcast throughout the state of Virginia.
Publisher/Area Director
Life In The Ivy
February 2014 to April 2020
i publish a private monthly publication for the Ivy Hill Community. Work with business partners and residents to share stories and interest of residents in this affluent community. Plan and execute events designed to bring neighborhoods together to build and strengthen community. Share social media posts to keep community informed. Sales Manager
Sheraton Hotel & Conference Center-Roanoke, VA
June 2013 to February 2014
I work with Colleges and Federal Government agencies to promote the Hotel for overnight rooms as well as meeting space and catering. I also work with social groups for events such as weddings and family and military reunions.
Director of Sales
The Hilton Garden Inn of Lynchburg
September 2011 to April 2012
Director of sales to for 126 room hotel and conference center. Generate new sales leads and manage Sales & Catering for meetings and social events. Coordinate staff and function details to ensure successful events and maximize revenue. Oversee rates and inventory options to project availability and profitability.
Sales Manager
Mariners Landing Resort and Conference
2011 to 2011
Responsible for New Sales for Meetings and groups to come to the resort. Calling on businesses, organizations, Government agencies and associations throughout Virginia and the central east coast. Sales Manager
The Kirkley Hotel and Conference Center
2009 to 2010
Responsible for SMERF Markets (Sports, Military, Education, Religious and Fraternal) Acting as a liaison between the Hotel and various clients to develop a great working relationship while achieving sales goals. Provide excellent customer service and insure all deadlines are met. Building new relationships as well as nurturing and expanding existing customer base. Director of Sales
Hilton Garden Inn of Williamsburg
2007 to 2009
Responsible for handling all Sales for property for groups Achieving sales goals through Government, Corporate, Tour & Travel and SMERF markets Provide excellent customer service and insure all deadlines are met Build relationships to insure customer loyalty and strong client base. Win business in a very competitive market to be top ranking in Smith Travel report Assistant General Manager/ Director of Sales
Hyatt Hotels-Richmond, VA
2004 to 2007
Provide excellent customer service to all guests.
* Continuously bring new clients to hotel to double client base within first year.
* Learn all working positions in the hotel to better serve employees as well as clients/guests. Sales Account Executive
Data National-Richmond, VA
2001 to 2004
Led the Region in New Sales.
* Named Salesperson of the month three times during 2003 and twice during 2002.
* Traveled for Company to Roanoke, Lynchburg, New River Valley and Charlottesville as well as Richmond to build clients for Yellow page directory. Doubled account base for 2003. Sales Account Executive
Bell Atlantic / Verizon
1998 to 2001
Handled over $1 Million Dollars in revenue for Directory Sales Advertising.
* Increased overall revenue by adding new clients continuously.
* Covered sales territory throughout Southwest VA and telephone sales throughout state of VA. Education
Some college
High school diploma or GED
Skills
• Sales Management
• Hotel Management
• Business Development
• Management
• Telemarketing
• Profit & Loss
• Strategic Planning
• Budgeting
• Catering
• Forecasting
• Operations Management
• Guest Services
• Outside Sales
• Account Management
• Event Planning
• Recruiting
• Salesforce
• Marketing
• Process Improvement
• Social media management
Certifications and Licenses
driver's license
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