Scrum Master Project Management

Armando Vega

770-***-**** • Atlanta, GA • ***********@*****.***•linkedin.com/in/vega-armando

SKILLS

Project Management:Agile Methodologies, Scrum, Kanban,SAFe, Continuous Improvement, Product Strategy:Scrum Product Ownership, Agile,Go-to-market strategy, User Research, Financial Modeling Tools & Platforms: JIRA, Confluence, Miro, Trello,Excel, PowerBI, AWS, GCP, MS Azure, Github Process Automation: Stakeholder Engagement, Selenium,Waterfall Methodology, IT Business Consulting CERTIFICATIONS

Scrum Alliance -Certified Scrum Master (CSM):ID:000737644.Jan 2018 LEAN Six Sigma -Yellow Belt Apr 2022

Scaled Agile- SAFe 5 Scrum Master ID: 496*****-**** Jan 2022 EXPERIENCE

Senior Scrum Master May 2024 - Present

FIME SAS Atlanta, GA

• LedAgile transformationin delivery of credit cardcertification systems totaling over30+ million POSterminals certified with partners likeAmex, Visa, Mastercard,Discover,andBank of America.

• Led up to7 Scrum teams; bringing 4 high-performingteams to complete self-organization while continuing to coach 3 additional teams, improving velocity and throughput.

• Architected departmentalAnalytics Metricsfor allteams that standardized processes, leading to a significant reduction of bugs by up to 40%, increased velocityby up to30%,and increased transparency.

• Increasedefficiency 40%by reducing the amountof testing defects by5x timesin development cycles

•Reduced lead time by 18%through JIRA metrics, burndown charts, Sprint planning, facilitatingKanbanfor DevOps, product backlog refinement, and definitionof sprint goals

• Ledcontinuous improvementboosting team velocityandthroughout by up to 65%through sprint planning, retrospectives and Agile coaching,

• Facilitatedstakeholder engagementwith AmericanExpress and Mastercard to deliver custom (AWS, Maven) testing frameworks in a highly regulated financial industry Senior Scrum Master July 2018 - May 2024

UL Solutions Atlanta, GA

• Drove Agile delivery transformation for4 Agileteamssupporting30+ million certifiedPOS terminals(financial services) and integrating intoFIME’s roadmapfollowingthe department’s acquisition.

• Accelerated Agile maturity across teams, boosting sprint velocity by 30% and increasingsprint goalattainment rate to over 95%.

•Mentored 3 Product Ownerssupporting payment verificationplatforms, enhancing backlog prioritization and alignment with strict governance compliance requirements.

• Reducedstory rollover by 25%through rigorous backlogrefinement, readiness criteria enforcement via authoring Definition of Ready (DoR), and proactive stakeholder engagement.

• Ensured consistent delivery (>95% on-time delivery)for Testing tools,DevOps, and credit card verification systems (AWS, Maven) by facilitatingScrum ceremonies,facilitating Kanban for DevOps, removing blockers, and authoring Definition of Done (DoD).

• Coordinated cross-team dependencies viaScrum ofScrumsand appliedSAFepractices to align with corporate initiatives.

• Introduced foundational analytics tools (JIRA) andprocess metrics across Agile teams, creating standardized delivery practices that improved visibility, reduced defects, andquickened delivery lifecycle by up to32% Senior Scrum Master Feb 2018 - July 2018

Anthem Atlanta, GA

• Boosted cross-team throughput by 20%+ byleading3 Agile teams in SAFe, driving delivery for Anthem’s enterprise digital transformation app modernization initiative.

• Improved security platformperformance by 40%throughlegacy-to-Java migration, enhancing scalability and compliance.

• LedAgile execution across 3 teams—facilitatingScrum ceremonies, backlog grooming, risk mitigation and continuous delivery alignment as well as stakeholder engagement with Product Owners. Scrum Master 2013 - Dec 2017

HP Enterprise (now DXC Technology)Alpharetta, GA

• Increasedteam productivity by 15%anddeliverablequality by 25%by scaling Agile best practices across3 Scrum teamsdelivering SAFe releases for HPE FinancialServices

• Led system separationProduct strategy for DXC,HP Inc., and Micro Focusspin-offs, ensuring underlying financial standards and leading portal migrations withzero downtime

• DroveAgile transformationacross global delivery,migrating 3 teams from Waterfall to Agile

• Represented3 teamsinScrum of Scrumsand PI Planning;aligned stakeholders, surfaced systemic blockers, and executed continuous improvement initiatives

• Ensured100% on-time delivery every lifecyclebyauthoring critical performance and risk metrics enabling fast-track resolution of blockers

• Led enterpriseAgile coaching and onboarding for6 PMs, fostering a culture of continuous delivery,process evolution, and incremental value delivery.

• Contributed toCommunities of Practice (CoP)todrive enterprise wideagile maturity, implementationof TFS, and peer-led process innovation across the org.

• Facilitated cross-functional collaboration between technical developers, POs, and customerstakeholdersfrom MVP definition, product backlog refinement, sprintplanning, and through delivery Test Automation Manager 2010 - 2013

HPE Financial Services Alpharetta, GA

• Led global QA test automation teamreducing 60%+of manual testingandreducing 30% of total bugsby delivering regression testing solutions aligned withDevOps, and Agile principles

• Architected enterprise-wide End-to-End Test AutomationstrategyandDevOpsfor HPE Financial Services systems,cutting support calls by 30%+.

•Project Managementover testing lifecycles,deliveringon-time 100%with >90% zero critical defect releases

• Providedtechnical leadershipin test planning,scenario design, and requirement walkthroughs (Functional, End-to-End, Integration, Regression, Stress, UAT, and Performance)

• Coordinatedcross-functional testing product roadmapsacross multiple parallel projects, utilizing OKR & KPI tracking, Agile Sprint Planning, and milestone tracking. Project Manager

HP Inc. (Financial Services)Miami, FL

• Leddigital transformationof LATAM leasing operationsby implementing compliant global financial platforms and restructuring support systems across10+ countries

• Achieved a90%+ Time to Own reductionand85%+ Timeto Fix reductionson SLAs,reduced median ticket lifecycle by >7 days, and ensured all critical outageescalations were resolved within 15 minutes.

• Managed global production support with4 teams inthe Americas and 7 teams in Indiafor mission-critical financial applications, leading a 24/7 support model for DevOps

• Ledend-to-end product strategy of all LATAM delivery,managing cross-functional teams across finance, IT, and operations.

•Reduced YoY support ticket volume by 36%throughsupport demand reduction strategies, automation, and root cause analysis.

• Drovepolicyandprocess standardizationacrossglobal support teams, delivering org-wide best practices that improved SLA compliance and operational consistency. Project Manager

HP Inc.Miami, FL

• Project Management overHP Insightdelivering HPChannel Communications Strategy for100+ stakeholders

•Led 5 cross-functional teamsin the developmentand launch of internal tools with third-party vendors.

• Coached5 transnational Project Managersto ensuresuccessful implementation of HP’s Channel Strategy across 5 different regional organizations

• Architected post-mergerintegration strategybetweenCompaq Financial Services and HP Technology Finance, transforming finance operations into a single enterprise system. EDUCATION

University of La Salle Mexico City, Mexico

Bachelor’s in Computer Science, GPA: 4.0/4.0

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