Customer Service Active Directory

Jerry O. Uwabunkeonye

**** **** **, **** **, Houston TX 77072, 832-***-****, *********@*****.***

OBJECTIVE

My goal is to help businesses make sense out of the vast amount of data they collect, giving them a competitive advantage, and get generously rewarded in the process.

SKILLS

Working knowledge of networking in cross-platform environments, TCP/IP, remote connectivity, Windows 2000 Server, Advanced Server 2003, Windows Server 2012R2, Windows Server 2019, XP Professional, Vista, Windows 7 Windows 8 and Windows 10. Maintaining Active Directory, SQL Server 7, Linux, AIX, HP-UX, Solaris, VMWare, Windows, MS Exchange, client/server environments, various backup solutions. Installing and maintaining switches and routers. Troubleshoot desktop network connectivity issues. Team player and self-motivated. Thorough knowledge of remote access, have been a key player in some of Dell’s Project in Memphis, which includes Deploying and Migration of computers, with Dell and HP’s requirement and security policy. Installing and mapping out printers. Data Warehouse, and Data Governance. Good customer service skills. Good knowledge of Lenovo ThinkPad. Well Skilled on Cisco Phone System Support. Good Knowledge of Python and Linux

Experience

System Administrator IS Service Desk/Support Analyst,

Kanshe Infotech (Client: CSAT Solutions)

July 2016-Date System Administrator/IS Service Desk/Support Analyst Houston, TX

Phone Support using Remote Access

Good knowledge of Active Directory

Experience with ServiceDesk Plus

Good knowledge of Service Now ticketing tool, Cherwell, Jira, iTrack and Remedy

Setting up RSA Soft token and Key fob for wireless, Mobile phone and remote users

Account management, Account modifying, Account Support, International users Support.

Support users account using Active role server, Active directory,

Supporting Cisco Phone System for VoIP,

Good Knowledge supporting Toughbook

Installing and configuring Cisco Unified Communications Manager (CUCM)

Monitoring Cisco Unified Communications Manager and troubleshooting connectivity and conferencing issues

Enhance, and support PL/SQL Packages, Procedures, Functions, Triggers, and Indexes

Integrating Application Programming Interface, (API) and working with the DevOps to make sure all security measures are implemented.

Account Provisioning

Troubleshooting and repairing all types of Dell computers, in a limited amount of time

Navigating system tools and managing the operating system, using different applications

Ability to maximize output by coordinating and creating a great team-work.

Managing VMWare on the clients computer, and setting it up

Training new ones and showing them different ways to make their job effective

Troubleshooting network equipment (Routers, Switches, WAN optimizers, etc.)

Supporting Telepresence System, Live Streaming Video and Board meeting support,

Good experience in AV support and maintaining AV equipment, enhance live events

Support Audio-Visual over Internet Protocol

Archiving of Data and Database and encrypting Data to provide security

Working knowledge of Oracle DB

Testing Controls and providing appropriate recommendations

Managing Accounts using Quest management tool,

Knowledgeable with VR glasses

Familiar with Microsoft HoloLens

Knowledgeable in Windows Server operating systems (Windows 2016, 2019, 2022)

Supporting Mobile phone users Citrix Mobility Service tool and VPN

Supporting users Offshore Support and onshore,

Managing users accounts using Active Role Server and Active Directory

Rig Control and support Windows remote access and lync

Supporting SAP tool, SAP on Unix, Phoenix, and Windows.

Creating, updating and closing tickets using Service Now Ticketing Tool.

Making research and looking up information in the knowledge base articles and help users as fast as possible.

Knowledge of ServiceNow tool

Knowledge of firmware support systems

Supports Wellview and Evin software

Supporting Rightfax client tool

Account profiling and support

Senior System Administration and CyberSecurity Engineer

01/05/2016 to 07/16/2016 Kanshe Infotech (Client: PCS-CTS/Attero) Houston, TX

Managing and supporting Linux applications

Diagnosed and troubleshoot units.

Monitored system and networks and network assessment.

Configured and setup units

Experience with Ansible

Experience in windows 10 Operating System deployment.

Managing Active Directory and User account

Proficient at repairing Apple Mac

Installed Cisco wireless access points and routers

Perform software and hardware installations including Linux and managed network connectivity.

Supporting Toughbook

Familiar with VMware vSphere 7/8, vCenter 7/8, vSAN, NSX technologies

Provide technical assistance on local issues i.e., malfunctioning peripherals, printers, scanners and well as network issues.

Imaged new computers with Symantec Ghost and Power Quest Disk Imager and Configured for network access and printing.

Troubleshooting and working on Rugged Case Laptops

Troubleshoot AV/V problems withing a short amount of time

Installing and running applications like AIX, HP-UX, Linux, Solaris, VMWare, Windows

Good Knowledge of tools like Symantec Endpoint, Service Now, VPN client: Pulse Security and FortiClient

Knowledge of Remote Support software including RDP, Bomgar, and Dameware

Creating, updating and closing tickets using Remedy Ticketing Tool.

Using iTrack ticketing tool, Service Now, Jira, Remedy

Making research and looking up information in the knowledge base articles and help users as fast as possible.

Installing office 2016 and Office 365

Mobile devices, Microsoft surface, Ipads etc

Using a remote tool and applications

Managed all types of storage environment like XIO, Pure Storage, Nimble, 3Pa

Using USMT tool to restore users setting and data

Deploying, troubleshooting and Installing windows 10 operating system

Setting of LAN/WAN network system

Managing applications like Domino Directory, Service Now, Lotus Note, etc

Supports Wellview and Evin software

Account profiling and support

Supporting Individual Systems and profiles accounts

Kanshe Infotech (CompuCom/Exxonmobil)

01/20/2015 to 11/7/2015

Senior System Administrator

Houston TX

Computer Desktops, laptops and workstations.

Desktop and Laptop repairs, Includes replacing of Motherboard/Logic boards, Memory Cards, CPU, Power Supply and HDD/SDD, Install OS.

Good knowledge of BIOS tool both in Windows and Linus machines.

Diagnose and rectify hardware issues.

Deploy and Migration of Windows Operating System

Experience in windows 10 Operating System deployment.

Manage, configure and troubleshoot TCP/IP

Supporting LAN/WAN desktop and laptop computers

Run replication within an Active Directory

Good Knowledge of Active Directory

Good knowledge of System Center Configuration Manager (SCCM)

Manage Data storage and configure Windows XP Professional

Set up and manage User accounts

Run and manage System security and replication.

Managing embedded software

Experience in Ansible

Good experience in Linux application

Supporting VMWare

Supporting Aventail VPN software

DNS and DHCP implementation/configuration

Work with end users and resolve their technical and software issues.

Antivirus programs: Symantec/Norton, MacAfee, AVG, Panda, etc

Repair power-pack mobile devices.

Mobile devices, Microsoft surface, Ipads etc

Troubleshooting and repairing of blackberry and PDA devices.

Replacing scanners and digitizers in power pack and handheld devices.

Troubleshooting of Computers and Hardware system,

Tracking network and network patches

Configuring of wireless device and mobile device

Laptop/desktop/tablet upgrades, deployments, repairs, troubleshooting

Networking fundamentals/devices (switches, routers, hubs, etc.)

Managing mobility device

Managing Syber-Security

Supporting Linux Server and Mainframe computers,

Managing Linux Operating system

Supporting Device drivers on Linux environment.

Creating and assigning user IDs

Setting up icloud on mobile system

2/5/2014 to 11/11/2014

Pomeroy/Marathon Oil Service

Houston, TX

System Administrator and Support

Phone Support using Remote Access

Migration of Windows 8 Computers and tablet to users machine

Setting up Mobile phone and remote users

Account management, Account modifying, Account Support, International users Support.

Supporting SailPoint application.

Managing LAN/WAN network and ping machines to authenticate connectivity

Good in supporting complex application systems Java EE, Java Script,

XML and XSD experience required Experience with

Good knowledge of PeopleSoft application

Supporting Cisco Phone System for VoIP,

Supporting Mobile phone users Citrix Mobility Service tool and VPN

Supporting users Offshore Support and onshore,

Supporting Users with various System issues.

Resolving .pst and .ost files in Outlook within

Managing Exchange server

Supporting VMWare in Virtual machines and icloud

Good knowledge of Microsoft SQL Server

Good knowledge of System Center Configuration Manager (SCCM)

Knowledge of supporting mobile applications and

administration

AVAYA VOIP Phone Setup.

Setup and Configured iPads, Iphones and Windows Tablets

Issuing new .Net smartcard to users and retiring the old ones.

Managing virtual smartcard and digital login.

Using USMT to restore user’s setting and data

Using MDT to capture task sequence

Dameware/remote desktop support tools

Managing Java, .Net and Virtual Smartcard Systems

Managing users accounts using Active Directory

Rig Control and support Windows remote access and lync

Supporting SAP tool, SAP on Unix, Phoenix, and Windows.

Creating, updating and closing tickets using Remedy Ticketing Tool.

Making research and looking up information in the knowledge base articles and help users as fast as possible.

Supports Wellview and Evin software

Account profiling and support

Summary Of Qualification

A proven ability to work well with all levels of personnel and increasing productivity. Strong analytical and planning skills with the ability to coordinate and meet organizational goals. Self-motivated, high-energy with the ability to work well under pressure and without supervision. Extensive product knowledge of both PC and hardware and software coupled with a solid history in job productivity.

EDUCATION

1990 Senior Secondary SE

1999 Cert. of Completion 2001 Diploma of Compl.

2001 BSC. Bus/Admin 2006 Cert. of Completion 2007 A+ Certificate

2007 Cert of Complete

2007 Network+

2020 Edureka

2020 Amazon

2020 ISACA

Randle Secondary School

EDP Computer (EDP House)

Telecomm & Computer Tech.

Imo State University Owerri,

Apple Portable Repair Technician

CompTIA

Dell Certified System Expert

Techskill LCC

Cybersecurity Professional

AWS Certified Solutions Architect-Associate

Certified Information System Auditor (CISA)

Apapa, Lagos

Ikeja, Lagos

Ebutte-Metta, Lagos

Imo State, Nigeria

Memphis, TN

Memphis, TN

Memphis, TN

Memphis, TN

Houston, TX

Houston TX

Houston, TX

CERTIFICATION:

A+, CompTIA A+ and Network +, Cybersecurity Professional, AWS Certified Solutions Architect-Associate, Certified Information System Auditor (CISA), Google Cybersecurity Certification, (ICS)2, Certified In Cybersecurity - CC

Good Knowledge of Microsoft Products: MS Word, MS Excel, MS PowerPoint, MS Visio, Microsoft SharePoint, Outlook Express, TeamMate, IDEA/ACL, Ubuntu

References

References are available on request.

Contact this candidate