Customer Service Inventory Management
Resume:
Emily Cooley
**** ******* ** *******, ** *****
***************@*****.***
Professional Summary
Dynamic manager with a proven track record at Team JDQ Backyard BBQ and Top Dollar Pawn excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and achieved significant cost savings by renegotiating vendor contracts. Skilled in financial management and performance metrics, driving team productivity and engagement.
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff management
Task delegation
Goal setting
Documentation and reporting
Customer relationship management (CRM)
Performance management
Sales techniques
Conflict resolution
Schedule preparation
Sales management
Financial management
Inventory management
Work History
September 2020 - Current
Team JDQ Backyard BBQ - Laurel, MS
Manager
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
August 2023 - February 2025
South Central Clinics - Laurel, MS
Patient Experience Specialist
Implemented feedback collection tools to gather valuable insights from patients, driving continuous improvement efforts.
Improved patient experience scores through effective communication and empathy.
Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
Coordinated with clinical staff to ensure seamless handoffs between departments during a patient''s stay at the facility.
Reduced patient complaints by promptly addressing concerns and resolving issues.
Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
Enhanced patient satisfaction by providing personalized care and addressing individual needs.
Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
Maintained clean and safe environment to promote patient safety and comfort.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Engaged with patients to provide critical information.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Resolved customer complaints using established follow-up procedures.
Delivered support to medical staff in completion of patient paperwork.
Helped address client complaints through timely corrective actions and appropriate referrals.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
January 1999 - July 2022
Top Dollar Pawn & Jewelry Inc - Laurel, MS
Manager
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Set aggressive targets for employees to drive company success and strengthen motivation.
Education
May 1991
Enterprise High School Enterprise, MS
High School Diploma
Contact this candidate