Office Manager Customer Service
Resume:
TERY HAMPTON LOWE
Address • **** Mathis Rd
Crystal Springs, MS 39059
**********@*******.***
Extremely aggressive and detailed when dealing with time-oriented deadlines. Proven background in customer-related situations. Recognized for reliability and getting the job done through persistence and strong work ethics.
EXPERIENCE
NOVEMBER 2022-PRESENT
OFFICE MANAGER, HEAVENLY HANDS, HAZELHUST, MS
Managing daily operations and ensuring efficiency in all tasks.
Coordinating schedules, handling communication, and overseeing administrative functions.
SEPTEMBER 2021-MAY 2022
OFFICE MANAGER, MONROE, LA
Overseeing general office operation
Supervising, mentoring, training, and coaching our office staff and delegating.
JANUARY 2015 TO APRIL 2021
CUSTOMER SERVICE AGENT, COMCAST CORPORTATION, MADISON, MS
Set up new accounts for cable, cdv, internet and cell phones.
Troubleshoot all services related to customers’ accounts such as billing, upgrades, downgrades, and
disconnects.
AUGUST 2013-JAN 2015
SUBSTITUTE TEACHER, MONROE CITY SCHOOL SYSTEM, MONROE, LA
Provided classroom instruction to students as outlined in lesson plans.
NOVEMBER 2012 TO JUNE 2013
ITEM PROCESSING, F1SERV, OMAHA, NE
Balanced teller tapes.
Balanced bank deposits and prepare for Federal Reserve by deadline.
NOVEMBER 2007 TO MARCH 2010
CUSTOMER CARE AND TECHNICAL SUPORT, ACCENT MARKETING, MONROE, LA
Activated Boost Mobile Cell Phones.
Troubleshooting for issues with cell phones.
MARCH 1991 TO JUNE 2002
WORKFLOW COORDINATOR, BANK OF AMERICA, DALLAS, TX
Supervised production area
Maintained a positive working relationship between departments.
Processed financial and non-financial transactions.
Balanced the Retail Lending System.
EDUCATION
NOVEMBER 1979
ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION, MONROE, LA
SKILLS
·De-escalate angry customers.
·Proficient in ten keys
·Work without supervision
·Microsoft Word
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