Staff
Resume:
Kady Ricks
Las Vegas, NV *****
***********@*****.***
Professional Summary
Multifaceted individual with multiple years of work experience in a number of fields. Including event staff roles, customer service positions, catering experience, security experience, call center experience, cashier/store associate experience and warehouse experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Assistant
Fierce Staffing Services LLC-Detroit, MI
April 2024 to Present
• Assisted in the coordination and execution of production schedules, ensuring timely completion of projects
• Managed inventory of production supplies, tracking usage and reordering as needed to maintain smooth operations
• Collaborated with the production team to set up equipment and props for shoots, ensuring all necessary items were readily available
• Maintained a clean and organized work environment, optimizing efficiency during production processes
• Contributed creative ideas during brainstorming sessions to enhance the overall quality of productions
• Ensured compliance with safety regulations on set by monitoring adherence to guidelines and addressing any potential hazards promptly
• Managed communication between different departments within the production team to facilitate smooth workflow
• Supported the art department by assisting with set decoration, prop placement, or art direction tasks
• Assisted in the setup and breakdown of sets before and after filming, ensuring efficient use of time and resources
Brand Ambassador/Docent
Productions Plus Talent Agency-Detroit, MI
August 2023 to Present
• Represented and promoted the brand at various events, trade shows, and activations
• Engaged with consumers to create positive brand experiences and build brand loyalty
• Educated consumers about product features, benefits, and usage through effective communication techniques
• Demonstrated product knowledge and provided recommendations based on customer needs
• Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness
• Managed inventory of promotional items and ensured adequate supply for events
• Captured consumer feedback and insights to provide valuable market research data for future campaigns
• Maintained a professional appearance and demeanor while representing the brand in public settings
• Traveled to different locations as needed to represent the brand at various events or activations
• Assisted in setting up event booths or displays, ensuring they are visually appealing and aligned with branding guidelines
• Participated in training sessions or workshops to enhance product knowledge and improve presentation skills
• Built strong relationships with key influencers or industry professionals who can advocate for the brand
• Served as a point of contact between customers/consumers and the company by addressing inquiries or resolving issues promptly
• Developed creative ways to attract attention from target audience at crowded events through interactive experiences or demonstrations
• Assisted in the development and execution of brand activation strategies to drive consumer engagement and sales
• Collaborated with event organizers or venue staff to ensure smooth logistics and successful execution of brand activations
• Contributed to the development of new product ideas based on consumer insights gathered during events
• Served as a positive ambassador for the brand, consistently representing its values and mission statement
• Demonstrated strong problem-solving skills by effectively handling unexpected challenges or issues during events or activations
Event Staff Member
Tend-Los Angeles, CA
August 2023 to Present
• Assisted in the setup and breakdown of special events, ensuring all equipment and materials were properly organized
• Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly
• Collaborated with team members to execute event logistics, including registration, seating arrangements, and audiovisual setup
• Managed crowd control during high-traffic periods to ensure a safe and enjoyable experience for all guests
• Operated cash registers and handled financial transactions accurately during ticket sales or merchandise purchases
• Maintained cleanliness and organization of event spaces throughout the duration of each event
• Assisted in coordinating vendor activities, such as food service or merchandise booths, to ensure smooth operations
• Responded quickly to emergencies or incidents during events by following established protocols and providing necessary assistance
• Demonstrated strong problem-solving skills by effectively resolving conflicts among attendees or addressing last-minute changes in event plans
• Collaborated with event planners to implement creative ideas for enhancing guest experiences at special events
• Ensured compliance with health and safety regulations by monitoring venue conditions and reporting any hazards or concerns immediately
• Supported marketing efforts by distributing promotional materials or engaging attendees in conversations about upcoming events
Onboarding Representative
SellerChamp-Dallas, TX
April 2025 to May 2025
• Provided exceptional customer support via phone, email, and chat channels to resolve inquiries and issues
• Maintained a high level of professionalism and empathy while assisting customers with product questions, technical troubleshooting, and account management
• Collaborated with cross-functional teams to escalate complex issues for timely resolution and follow- up communication with customers
• Utilized CRM software to accurately document customer interactions, update account information, and track issue resolutions
• Identified recurring customer concerns or trends in order to provide feedback to the product development team for continuous improvement efforts
• Participated in ongoing training sessions to stay updated on product features, industry trends, and best practices in customer support
• Assisted with testing new software releases and providing user feedback to ensure a seamless customer experience
• Demonstrated strong problem-solving skills by identifying root causes of issues and implementing effective solutions for customers
Customer Success Representative
Kaptyn-Las Vegas, NV
May 2021 to September 2021
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time.
• Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints
• Utilized CRM software to document customer interactions and maintain accurate records for future reference
• Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue.
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Education
Some College Courses in Creative Writing
Ashford University-San Diego, CA
November 2018 to March 2019
I attended online courses and completed one full semester with a 4.00 GPA. I majored in English Literature and Creative Writing.
Some College Courses in English Literature
San Joaquin Delta College-Stockton, CA
August 2004 to January 2005
I attended one full semester and only completed a couple General Studies classes but then withdrew fully at the beginning of my second semester.
High School Diploma
Yuba City High School-Yuba City, CA
August 1998 to June 2002
I attended a full four years of High School and graduated with honors in Drama, Choir, Creative Writing and English Literature.
Skills
• Creative Writing
• Computer skills
• Phone etiquette
• Directional
• Inventory
• Branding
• Food Service
• Supplies Runner
• Food handling
• Set design
• Communication skills
• Community engagement
• Backstage Service
• Catering
• Customer Service
• Live chat
• Information management
• Set up/Tear down electronic equipment
• Email communications
Certifications and Licenses
TAM Card
July 2023 to July 2027
Signifies that the holder has completed a training course on responsible alcohol service and is knowledgeable about identifying underage drinkers and preventing over-serving. SNHD Food Handler Certification
May 2023 to May 2026
Food Handler Safety Training Card issued by the Southern Nevada Health District. Which is essentially a required health card for individuals working in food establishments within the area, demonstrating they have completed proper food safety training and passed a test to handle food safely.
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