R D Business Operations

G U S T A V O A. M A R T I N E Z C O R D E R O, PMP, CSM

US NATIONAL WITH DIRECT CONTACT DETAILS @: Tel. +1-305-***-****, e-mail: *******-********@***.*** Professional Summary

Change, Project & Program Mgmt. / Agile Scrummaster, Operations and Technology Professional Goal driven, results oriented executive with decades of experience in multiple industries’ operations and technology at senior management level. A solid track record of international success in strategic planning, P&L responsibility, business management and delivering IT solutions/projects of diverse type, size and complexity through long-term performance. Extensive experience in transformational projects and technology consolidation initiatives from deployment of optimized datacenter exits, decommissions, hardware & software application deliveries into new Technology environments to transform legacy systems into enhanced business operations and drive improvements with direct and palpable impact on efficiency and bottom-line results. A proven leader possessing expertise in problem root cause analysis and resolution: technical and business, staff recruiting, developing talent, developing subject matter expertise, motivating team members and coordinating efforts to meet corporate objectives.

Core Strengths

Significant Achievements

• Reduced operating costs 50% by migrating financial systems’ Datacenter infrastructures and Business Application SW platforms from Chile, Peru, Argentina & Uruguay into global center, integrating US$540 million in credit card portfolios into worldwide business center (40+ countries).

• Led integration of financial products processing and application technologies into US$42 million Latin America program, producing US$18 million annual savings by combining banking and credit card processing services into regional systems, including the development and migration of legacy to world-class front-end (Customer Service, Customer Relationship Management, Loyalty and Rewards) and back-end processing applications

(Credit Initiation, Behavioral Scoring, Core Authorization and Cut-off Processing).

• Recovered US$10 million in lost revenues through favorable contract renegotiations and cost adjustments, enabling Latin American company to continue operations for additional 6 years during economic downturn.

• Responsible for global intergroup management in US$65 million SW & HW upgrade remediation development compliance initiative, ensuring successful completion of project involving 1,100 technology applications supporting 3,300 business processes from across 16 regional data center operations.

• Led smooth technology integration of 3 Citigroup acquisitions while deploying major Risk & Quality Management plan, involving complexities that more than doubled the company's banking infrastructures in Mexico, Argentina, and Chile.

• Implemented an ERP (Enterprise Resources Planning System) from inception to deployment in less than 12 months, reducing life-cycle processing from 3 months to two weeks.

• Established an outsourced Technology Customer Helpdesk for over 20 thousand users and points of service, that streamlined the servicing on ticket resolution from periods of multiple days and weeks to less than 8 business hour turn-around cycle time.

• Performed a complete restructure, decommissioning and upgrading of all datacenter and network infrastructure single points of failure and establishing hot-site datacenter constructed real estate for on-site

• Strategic Planning • Leadership / Communications • Team & Staff Building

• Budgeting • P & L Management • Regulatory compliance

• Process re-engineering • Electronic Transaction Processing / • Financial Services Processing

• Product and business

analysis

• Data Center exit, consolidation and

convergence initiatives

• Lean / TQM (Total Quality

Management)

• Vendor Management &

Contract Negotiations

• Risk identification, assessment,

communications & control mgmt.

• Program, Project / Portfolio

Mgmt. (PMO) - PMP & Agile

Certified

Agile Certified ScrumMaster (Lic.#146618). PMP Certified (Lic.#1378248) / PMI Member from 1997. Tools Proficiency: Jira, Trello, Confluence, MS-Azure DevOps, Taiga, Xplanner, VersionOne, PlanView, Clarity, HP- PPM/Quality Center, MS Project Server, Primavera, ServiceNow. ERP (Enterprise Resource Planning) Systems: SAP (Systeme, Awendungen u. Produkte), ADAM Technologies, MS Dynamics Great Plains/365 Finance and Operations, Oracle Financials, PeopleSoft. (Expert use and configuration of the ServiceNow Tool & highly familiar with its process flow event driven features and functionalities.) 1 / 5

G U S T A V O A. M A R T I N E Z C O R D E R O, PMP, CSM US NATIONAL WITH DIRECT CONTACT DETAILS @: Tel. +1-305-***-****, e-mail: *******-********@***.*** and off-site remote locations for operations to guarantee 98% up-time, including management of several cloud transformations for digital services for banking, insurance products and a fintech initiative. Awarded for Team Quality and Performance Excellence in leading multiple demanding engagements successfully completed, with excellent track record of on-time, on-budget and on-scope delivery for sponsored initiatives completed.

Professional Experience

HYPERIONPOWER LLC, (self-employment) JAN 2016 – Present Technology Managing Director/Principal Consultant, Aventura FL/Chicago IL Led Information Technology integration and business consulting services in digital financial services, including the provision of expert advisory methodologies, insightful monitoring strategies and techniques to address risk & compliance management & response contingency assessment executions to ensure projects and initiatives remain within financial budgeting objectives, on-time scheduling and meeting stakeholder requirement needs and specifications. Last contract engagements include: PM efficiency consulting strategy and delivery for Constructores Asociados (Mexico 2024-2025), Northern Trust Bank (2022-2024) that involved Chsnge Management and Data-Center exit strategy into Cloud environment consolidations and delivery, HSBC USA

(2022), FIS Global (2021-2022), UNISON CONSULTING (2019-2020) Crédito Maestro/CELL Pay MEXICO

(2016-2020) & other (all 8+ years under base Agile Scrum and Technical Program Management role setups, tooling & delivery):

• Airport Finance & Administration ERP (Enterprise Resource Planning) Information Systems delivery implementation advisory support for a US Airport Industry consulting firm, involving change and project management successful delivery executions from Apr 2019 to Sep 2020 in two mayor US mid-west Airports.

(STL & MKE). The systems implementation for the STL airport involved change management, the migration and transformation from their legacy systems to MS Dynamics 365 Finance & Operations modules under the Cloud Azure services from Microsoft, with overall Project Management responsibility of such effort (i.e. 16 month project - May 2019 through August 2020 - end to end business operations and IT transformation.)

• Managed end to end delivery of three 6 months phased projects, involving the change management and launch effort for an electronic payment FinTech company start-up (Phase 1: Sep 2016 to Jan2017, Phase 2: Mar 2017 to Aug 2017 & Phase 3: – May 2018 to Oct 2018), including HW/Data Center decommission, exit, buildouts and SW infrastructure from ground up.

• Led consulting team for the Information Security and Database systems tools practice implementation for a national Credit and Loans organization in Mexico. Technical and business change management and operational delivery of Oracle Vault Security systems installed above existing financial product processors, involving HW/ Data Center real estate site evaluations, decommissioning and deploying enhanced HW buildouts and SW upgrades infrastructure (10-month project duration from February to November 2017), as well as Business Information Security practices guidelines and execution definitions. CITIGROUP/CITIBANK DEC 2014 – JAN 2016

Sr. Program and Change Manager, GFTS – Finance Technology Delivery - LATAM, Fort Lauderdale, FL Reporting to the Global Finance Full Suite Delivery Head, managed a team of 185 resources, including 70 technical and development staff.

• Led End-to-end Large-scale Finance Technology, Systems & Platforms Transformation Mgmt. & Execution.

• Directed LATAM Program Support, Strategy, Capacity Planning and Dimension approach definitions to resolve Delivery of the Global Full Suite System demands.

• Directed and managed a maximum value delivery strategy from the significant investment in product and process standardization, system software development and deployments, ensuring consistency and efficiency of implementations and operations in accordance to market regional and global business need standards, which included Data center legacy decommissioning, exit and new environment consolidation of dispersed SW application instances through integration of local, regional and global systems’ application functional requirements.

AIG/CHARTIS - PROPERTY & CASUALTY Jul 2012 – Nov 2014 Senior Director, Latin America Customer Solutions & Innovation (CSI) Programs, Miami, FL Reporting to the LATAM CSI Operations Head, managed 8 direct reports and a team of 67.

• Leader of Policy Administration and Claims’ Systems and Applications efficiency Business Transformation, consisting of 42 Business and 25 IT professional employees/contractors. 2 / 5

G U S T A V O A. M A R T I N E Z C O R D E R O, PMP, CSM US NATIONAL WITH DIRECT CONTACT DETAILS @: Tel. +1-305-***-****, e-mail: *******-********@***.***

• Responsible for Application Development and the Transformation Program of a global Policy Administration

& Claims System Platform for Casualty and Property, Consumer and Commercial products in the Latin America region, fulfilling the operational and software technological delivery to support the business vision, needs and strategy.

• Leadership position to direct a maximum value delivery strategy from the significant investment in product and process standardization, system software development and deployments, ensuring consistency and efficiency of implementations in accordance to market regional and global business need standards.

• Dispensed technical advice, guidance, and direction to develop and carry out major plans, and drove the creation and implementation of cost-effective technology solutions aligned to business objectives, including solutions for HW/Data center operational sunsets, exit strategies, enhanced reconfigurations and functional application SW product redefinitions to consolidate and standardize insurance and financial products system features.

AIG/CHARTIS - PROPERTY & CASUALTY (cont.) Jul 2012 – Nov 2014 Senior Director, Latin America Customer Solutions & Innovation (CSI) Programs, Miami, FL

• Portfolio planning, scheduling, design, and overseeing project management for all software development in Policy and Claims lifecycle applications.

• Established actionable metrics to measure efficiency and effectiveness of the development and program management activities allowing total management visibility into the process and allowing for early identification of trends and issues, and for the successful delivery of scope and closure on the definition and execution phases.

CITIGROUP/CITI Jun 2011 – Jul 2012

GCT LATAM PMO Head, Fort Lauderdale, FL

Leader of the IT organization reporting directly to the LATAM Consumer CIO, managed 6 direct reports, and a team of 35 employees/contractors.

• Directed LATAM Project Management Office for Consumer Technology Office, (1400+ projects portfolio)

• Responsible for continuous improvement and leadership role to develop predictability of the execution of GCG Technology projects, working with the Global, Regional and Local Cluster PMOs and within CITIMS directives for Portfolio/Program and Project Management Best Practices, contributing to the overall business strategy, developing the Technology Roadmap and Delivery of all Software Development products and all Data Center real estate existing environments, exit decommissioning and reducing legacy footprint and establishing newly buildout operations.

• Conformed a 95+% confidence level Technology Applications Regional Book Of Work to measure key performance indicators on invested effort hours, resources and financial spend to Run (BAU-Business As Usual) and Build (Programs/Projects) system products comprising 340+MM USD of total annual budget.

• Developed actionable metrics to measure efficiency and effectiveness of development and project management activities allowing management visibility into the process and early identification of the full portfolio trends and issues.

HYPERIONPOWER LLC Jul 2007 – Jun 2011

Managing Partner, Sr. Technology Principal Consultant, (self-empl.) Aventura, FL) (Jun 09 - Jun 11) Led Information Technology integration and business development consulting services.

• Conducted management, engineering and technology financial feasibility study proposals in several government and private organizations in Mexico, Colombia and the Caribbean (i.e. SSP-Mexico, Motorola, Sol Melia - Paradisus Palma Real, ADT).

• Managed loyalty program web application re-structure and customer experience software enhancement developments at Royal Caribbean Cruises Ltd.

• Direct Manager of applications development and quality assurance staff for web, client/server and AS400 products. Duties included planning, scheduling, resource allocation, project reporting, client liaison and application design.

• Consulting services for Database Management and Informatica Development in support of Centralized Data-Warehouse and BI applications.

PUBLIC SAFETY MINISTRY (SSP), MEXICO (Jul 07 - Jun 09) Chief Information Officer - Administration, Mexico City, Mexico Reporting to the Minister’s Chief of Staff/CFO, managed 10 direct reports and a team of 95 employees/ contractors.

• Directed technology initiatives and operations in excess of US$100 million annual budget.

• Leadership role position to deliver secretariat data management and efficient processing plans.

• Successfully executed strategies and achieved management business objectives related to Application 3 / 5

G U S T A V O A. M A R T I N E Z C O R D E R O, PMP, CSM US NATIONAL WITH DIRECT CONTACT DETAILS @: Tel. +1-305-***-****, e-mail: *******-********@***.*** Development project delivery, Outsourcing, Disaster Recovery/Business Continuity improvements, Performance/Capacity improvements, SDLC efficiency improvements, driving down Costs/Budget and Audit Compliance.

• Instituted web-based human resource management systems and a Computing Administration Technology Center (CAT), that established Desktop Services support at a national level.

• Oversaw and constantly improved day to day Networks Services and Data Center real estate existing and newly buildout Operations, sunsetting legacy decommission systems, establishing newly developed environment setups with latest technologies and revalidated operational models, developing and implementing revised SLA’s.

• Led the proposal, budgeting, planning and successful implementation of a ground up reconstruction of the Network and Data-Center Infrastructure, from exiting legacy environments to establishing and managing metrics-driven improvements for day-to-day Data Center real estate and Network Operations. CITIGROUP/CITIBANK May 1996 – Jul 2007

Global Commercial Cards Technologies Sr. Program Manager, London, UK (Jan '06 – Jul ’07) Reporting directly to the Global Commercial Cards Technology Head, managed 5 direct reports, and a team of 45 employees/contractors. Portfolio planning, scheduling, design, overseeing project management for Card Platform Migrations and all Software Development (Java, .Net, AS400, Mainframe).

• Held Leadership position and accountability for the IT governance and delivery structure to consolidate Commercial Cards financial products technologies for regional Eastern and Western Europe systems.

• Directed infrastructure service providers and business product relationships for units remotely located in 3 continents, with businesses located in Europe and IT & QA service providers located in Asia.

• Established and managed technology platform development: including back-end, front-end and end- customer web interfaces.

• Reduced initial setup costs of up to 60% by successfully leveraging global platform to sunset Europe’s legacy distributed regional technologies’ processing and to support business growth plans, including decommissioning legacy mainframe systems and deploying newly implemented client-server cloud base applications.

• Responsible for initiative in excess of US$10 million annual budget. LATAM Banking and Credit Cards Operations & Technology, Ft. Lauderdale, FL Sr. Program and Change Manager, (Jan '00 – Jan ‘06), Regional Project Lead (May '96 – Jan '00) Reporting to the LATAM Consumer Applications CIO, managed 8 direct reports and a team of 45. Portfolio planning, scheduling, design, full lifecycle Software Development (WEB, Java, AS400, Client-Server, Mainframe) and overseeing project management for Core Banking and Cards Platform Migrations:

• Controlled US$5-10 million annual budgets; overseeing units of application SW development, business analysts, quality assurance and IT infrastructure teams in the range of 50-150 members.

• Integrated the infrastructure, software development and implementation of credit card, banking, mortgage and loan product systems and their operational customer servicing features, such as: sales lifecycle, credit initiation scoring, fraud monitoring, dispute handling, credit line behavioral analysis, itemization processing, insurance coverage, flow interfaces, back-end processing, front-end online systems and internet user interaction experience and applications.

• Led Major Platforms’ remediation and conformance of software development, which included VisionPlus – Enhanced Card Systems, In-house developed AS400 – Core Banking Platforms as well as In-house developed Mainframe Consumer Retail and Commercial Real-Estate Mortgage systems, across from origination, booking to processing.

• Managed internal and external service providers with country relationships in Singapore, South America and the Caribbean.

• Reduced costs up to 50% by successful consolidation of regional technology processing footprints for banking, loans and credit card processing portfolios from Arg., Uru., Chile, Venezuela, Colombia, Mexico and Peru.

• Directed US$65 mill. Y2K compliance for 11 business units in 16 countries; completed ahead of schedule, within budget, with efforts involving a full impact analysis to SW Remediation, decommissioning, replacement, upgrading and migration of Consumer Banking systems including Financial Product sets for Credit, Debit, Checking, Mortgage, Loans, origination processing and servicing.

• Seamlessly implemented major technology risk, change and quality management plan while ensuring highest levels of customer service for all Consumer Banking Products for three acquisitions in Argentina, 4 / 5

G U S T A V O A. M A R T I N E Z C O R D E R O, PMP, CSM US NATIONAL WITH DIRECT CONTACT DETAILS @: Tel. +1-305-***-****, e-mail: *******-********@***.*** Chile and Mexico.

• Established PMO regional office oversight for technology banking consumer products group.

• Ensured that the IT organizational efforts adhered to industry standards for Payment Card Industry (PCI- Compliance, SAS-70, PII Privacy, Sarbanes Oxley Compliance) Education & Qualifications

Master’s Degree, M.Eng. E.E. Bus. & Technology Mgmt., Cornell University, Ithaca, NY, 1996. Active in regional Alumni Assoc. Former VP of Alumni Cornell Club of Greater Miami and The Florida Keys. Bachelor of Science, Electrical Engineering/Electronics, National Autonomous University of Mexico, Mexico City, Mexico, 1994.

Master Certificate in Project Management: George Washington University, Washington, DC, 1999. Fluent in French, German, Spanish, and English. Advanced command of Portuguese. Studied 14 years in a Swiss & Foreign Languages School in Mexico.

5 / 5

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