Administrative Assistant Support

Carolina Munoz

New York, Ny ***** 917-***-**** ***************@*****.***

PROFESSIONAL EXPERIENCE

Fair Fares Program – New York, NY

Office Assistant August 2024 – Present

● Initiated phone outreach to clients to facilitate completion of recertification and verification processes, ensuring timely submission of required documentation.

● Verified and processed participant applications by reviewing walk-in and electronic submissions for accuracy and completeness.

● Utilize internal databases and reports to retrieve participant information and ensure timely processing of discounts and refunds.

● Maintain spreadsheets and logs to monitor participant flow and track outcomes of special projects.

● Update and distribute the Daily Attendance Tracker and Quarterly Vacation Tracker to the team.

● Record meeting minutes and distribute transcripts to attendees as directed by the Community Coordinator or Site Director.

Healthfirst – New York, NY

Mailroom Operations Clerk January 2023 – August 2024

● Managed end-to-end printing, mailing, and shipping processes, ensuring timely and accurate distribution in line with SLAs.

● Met productivity, quality, and accuracy goals in line with service level agreements

(SLAs).

● Generated daily Salesforce reports for external vendors to ensure timely fulfillment of member material requests.

● Delivered high-level customer service while ensuring HIPAA compliance and confidentiality of sensitive data.

New York State Education Department (NYSED) – Brooklyn, NY Administrative Assistant November 2019 – July 2022

● Operated a multi-line phone system, efficiently routing calls and greeting visitors.

● Prepared correspondence and documents according to NYSED standards.

● Assisted with onboarding new employees and ensured proper documentation.

● Maintained office supplies and managed vendor relationships for purchasing needs.

● Developed a structured filing system to improve document organization.

● Coordinated meetings and calls, optimizing schedules for senior staff. Barbri Inc. – New York, NY

Administrative Assistant December 2013 – November 2019

● Maintained accurate and up-to-date records and documentation.

● Acted as a liaison between departments to resolve administrative issues.

● Assisted with logistics and planning for bar review courses.

● Handled high-volume calls and appointment scheduling. EDUCATION

Bachelor of Arts in Early Childhood Education, January 2016 Ashford University – Chandler, AZ

CERTIFICATIONS

Certified Billing and Coding Specialist (CBCS)

National Healthcareer Association– June 2025

● Certified in revenue cycle, billing, and coding procedures including ICD-10-CM, CPT, and HCPCS

● Demonstrates proficiency in insurance eligibility, payer requirements, coding guidelines, and reimbursement processes

● Skilled in clinical documentation review and use of electronic health records (EHR) SKILLS

● Technical: Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams); EHR systems; Office equipment (printers, scanners, fax, postage machines)

● Medical Coding: ICD-10-CM, CPT, HCPCS; billing, reimbursement, and revenue cycle compliance

● Administrative: Clinical documentation, data entry, quality assurance, and recordkeeping

● Communication: Excellent written and verbal communication; skilled in professional correspondence, active listening, and customer service Professional Traits: Highly organized, detail-oriented, strong multitasker, problem-solver, works well under pressure

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