Customer service Specialist
Resume:
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
EXL SERVICES PHILIPPINES INC. NOV 10, 2023 – SEPT 30, 2024 Helps the customer file a claim to their insurer of any loss, damage, theft, or injury to an asset before any formal or official claim is filed. ADVISOR 1- BLENDED SUPPORT
CONCENTRIX AUGUST 7, 2023 - OCTOBER 17, 2023
Assist organizer or attendees in whatever concerns they have with their events or events to be attended. Assist customers those concerns with their events that posted in the platform. Assist all queries or questions like disputes and some other delayed payments due to inconsistency of information via email or chat.
CHART RETRIEVAL SPECIALIST - PROJECT BASED
CHANGE HEALTHCARE JANUARY 9, 2023 - APRIL 7, 2023 Identifies and/or validates all relevant information which includes the medical provider’s demographics, medical records contact, and the presence of the requested chart. Follows up on medical records not received within the specified time period by phone and fax. CUSTOMER SERVICE REPRESENTATIVE
TSD GLOBAL DECEMBER 14, 2020 - OCTOBER 2022
Handle outbound contacts in a courteous, timely, and professional manner. Listen to customers, understand their needs, and resolve customer issues. Follow the processes of the Client program and perform all tasks in a courteous and professional manner. SALES REPRESENTATIVE
DYNINNO PHILIPPINES INC. SEPT 2019 - JULY 2020
Help customers with the booking of their flight worldwide via phone or chat. Helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers. Using computer reservations systems to check availability. Taking note of the passenger’s personal information. Accepting payment from passengers and customers. Confirming the purchase with the passenger.
MELINDA CHAM
SENIOR CUSTOMER SERVICE
REPRESENTATIVE
PROFILE
Dedicated customer service
representative motivated to maintain
customer satisfaction and contribute
to company success. Proven ability to
establish rapport with clients and
exceeds sales quotas. Reliable and
driven with strong time management
and prioritization abilities.
CONTACT
*********@*****.***
https://www.linkedin.com/in/melinda
-cham
REFERENCE
Jose Sabado Jr.
Team Leader
Teleperformance
Mckinley West, Taguig City
**********@*****.***
KEY SKILLS & CHARACTERISTICS
• Problem solving
• Leadership
• Organizational skills
• Poised under pressure
• Service oriented
• Energetic work attitude
• Strong interpersonal and
communication skills
• Meticulous attention to
detail
• Collaboration
SENIOR CUSTOMER SERVICE EXECUTIVE
INTELENET GLOBAL PHIL. MARCH 6, 2017 – SEPTEMBER 2019 Providing information to guest about hotel reservation, policies, services, and amenities. Responding to guest assistance about modifying, cancelling reservations. Listening and responding to guest complaints
LOAN OFFICE ASSISTANT
PROXIMITY FUNDING CREDIT COOPERATIVE AUGUST 2000 - SEPTEMBER 2002
Process loan applications, collect required documents, run credit reports, verify employment, and ensure compliance. Communicate with clients, verify financial information, and maintain records. Works in an office environment and may manage multiple loan files simultaneously. Conduct business strategy seminar, bookkeeping seminar to applicants and received collection for their payments. EDUCATION
BACHELOR OF SCIENCE IN BANKING & FINANCE
LYCEUM OF THE PHILIPPINES UNIVERSITY, MANILA
1989 – 1992
GRADUATE
BIBLE SCHOOL
ZION BIBLE COLLEGE, PALO, LEYTE
1988 - 1989
BACHELOR OF SCIENCE IN BANKING & FINANCE
SAINT PETER’S COLLEGE, ORMOC CITY
1987 TO 1988
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