Customer Service Representative

Shaniece Drummond

*** ******** *****

Montego Bay #2 P.O.

St. James

**********@*****.***

Tel: 876-***-****/ 876-***-****

Objective: To serve as a Customer Service Representative in your organization Education: Northwest TVET Institute

Kenilworth Campus

Sept 2015 - June 2016

Green Pond High School

Sept 2010 - June 2015

Qualification: National Vocational Qualification

of Jamaica (NVQ-J)

Call/Contact Centre Operations

Level 2 (pending)

Caribbean Examination Council

(CXC)

Theatre Arts 2

Clothing and Textiles 3

City and Guilds

English Certificate

Experience: Itel BPO

February 2022- March 2023

Coconut drive Freeport,Montego bay

Postion: chat / voice agent

Continuum Global Solutions

February 2021- October 2021

G15 Freeport, Montego bay

Position: Chat Agent

Teleperformance

November 2020-feb 2021

Freeport, Montego bay

Position: Collections agent

Advance Call Center Technologies

November 2017- march 2020

St.james

Position : customer service rep

Professional MarketingAssociates

June 2016 - June 2017

River Bay Rd. Montego bay

St.james

Position: Customer Service Agent/ substitute supervisor ADS Global

(March 18 -April 04 2016)

Fairview, Montego Bay

St. James

Position: Telemarketing Agent

Extra- Activity:

Voluntary service- St. James Infirmary

Special Skill: Typing, acting

Personal skills: I am a strong person who works tenaciously to further the material grasped as efficiently as possible. I possess both the hard and soft employable skills which will enable me to perform any given task. Reference: Keisha Jackson

Instructor

Kenilworth Campus

SandyBay, Hanover

Cell # 876-***-****

Jameela cassis

Supervisor

Cathrine Hall, Montego bay

Cell # 876-***-****

Contact this candidate