Customer Service Bus Driver
Resume:
Johna Wainwright
Riverside, CA *****
************************@***********.***
Work Experience
Bus Driver
Riverside Transportation Inc-Riverside, CA
April 2019 to December 2022
• Operated a bus safely and efficiently, adhering to all traffic laws and regulations
• Transported passengers to their destinations on scheduled routes, ensuring timely arrival
• Maintained a clean and well-maintained bus interior, providing a comfortable environment for passengers
• Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
• Provided excellent customer service by addressing passenger inquiries and concerns in a professional manner
• Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
• Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
• Adhered to company policies and procedures regarding passenger conduct and safety protocols
• Collaborated with other drivers and transportation staff to coordinate schedules and resolve any operational issues that arose during shifts
• Participated in ongoing training programs to enhance driving skills, knowledge of routes, and familiarity with new equipment or technology upgrades
Caregiver/Personal Assistant
In Home Support Services (IHSS)-Hemet, CA
November 2000 to September 2022
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Implemented fall prevention strategies by removing hazards from the environment
• Assisted with physical therapy exercises as directed by healthcare professionals
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Created personalized care plans for each client based on their individual needs and preferences Hotel Housekeeping
Primm Valley Casino Resorts-Primm, NV
April 2020 to February 2022
• Managed inventory of cleaning supplies and promptly restocked as needed to ensure efficient operations
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment for all guests
• Responded promptly to guest requests for additional amenities or services, providing excellent customer service
• Inspected rooms after cleaning to ensure high standards of cleanliness were met before guest arrival
• Efficiently managed time by prioritizing tasks effectively in order to meet daily quotas for room turnovers
• Reduced turnaround time for room cleanings by XX% through implementation of streamlined processes
• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel standards
• Adhered to hotel policies and procedures regarding safety protocols and privacy guidelines at all times
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedule
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and sanitizing surfaces
Education
Vocational Education and Training in Medical Billing & Coding The American College - Los Angeles, CA
January 2010 to November 2012
High school diploma
March Mountain High School - Moreno Valley, CA
April 1997 to June 1998
Skills
• Medical Coding
• Insurance Verification
• Medical Terminology
• Commercial Cleaning
• Curriculum Development
• Laundry
• Medical Records
• Teaching
• Math
• Hospital Experience
• Writing Skills
• Data Entry
• Administrative Experience
• Medical Scheduling
• ICD-9
• HIPAA
• Management
• Accounts Receivable
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