Customer Service Data Entry
Resume:
CONTACT
Address : Anchorage, USA *****
Phone : +1-907-***-****
Email : ***************@*****.***
SKILLS
• Accurate data entry
• Effective communication
• Professional phone communication
• Customer support
• Skilled in Microsoft Office tools
• Organizational skills
• Proficient in Microsoft Office Suite
Skilled in operating multi-line phone
systems
•
• Scheduling appointments
On-the-job training in Medicare
Claims
•
• Medicare Rx training
Proficient in processing cash and card
transactions
•
• Skilled in customer call support
ADDITIONAL
INFORMATION
Trained and experienced with Microsoft
suites, i.e. MS Word, MS Excel, Publisher
& Power Point, Proficient using 4-10
multi-line phone along with inbound
and outbound calls at the Doctors
Office, 1 year of appointment making, 5
months of on-the-job training in
Medicare Claims and Medicare Rx,
Skilled using cash/debit and credit card
PROFESSIONAL SUMMARY
Dedicated customer service professional with a background in Business Administration. Skilled in providing courteous, prompt, detailed, and accurate support to customers. Proficient in managing outbound and inbound calls, as well as handling emergency issues with patience and tact. WORK HISTORY
Administrative Assistant, 05/2025 to 05/2025
Alaska Housing Finance Corporation/ OPTI Staffing - Anchorage, AK Customer Care Specialist Travel, 10/2015 to 02/2016 Collabera/Xerox - Anchorage, US
Customer Service Call Center, 01/2014 to 03/2014
Appleone-First - Colorado Springs, US
Customer Service Call Center, 08/2013 to 12/2013
TMG Health/Kelly Service - Amarillo, US
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
•
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
•
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
•
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
•
Handled a high volume of inbound customer calls, averaging XX calls per day
•
Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
•
Utilized CRM software to accurately document customer interactions and update account information
•
Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
•
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
•
Handled a high volume of inbound customer calls, averaging XX calls per day
•
Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
•
Utilized CRM software to accurately document customer interactions and update account information
•
Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
•
TAMMY WOOTEN HEIDER
Customer Service Call Center, 08/2012 to 08/2013
Sitel-Directv - Amarillo, US
Medical Receptionist, 04/2001 to 04/2002
Northwest Texas Healthcare system - Amarillo, US
Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
•
Utilized CRM software to accurately document customer interactions and update account information
•
Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
•
• Handled a high volume of inbound customer calls, averaging 30 calls per day Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
•
Utilized CRM software to accurately document customer interactions and update account information
•
Assisted customers with troubleshooting technical issues over the phone, resulting in a 80% decrease in escalations to the technical support team
•
Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
•
• Interviewed patient for help with their medical bills Backup receptionist answering multi line phone and greeting client as they came in for their appointment and dropping off paperwork
•
Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
•
Assisted patients with completing necessary forms or paperwork for insurance purposes
•
Maintained a clean and organized work environment to promote professionalism and efficiency
•
EDUCATION
AAS : Business Admin, 01/2014
AIU Online - Illinois
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