Administrative Representative
Resume:
Stephanie McGuire
Administrative Assistant
Heartland, TX 75126
*********@*****.***
SKILLS
Administrative Support Meeting Planning
Verbal and written communication Proper Phone Etiquette Customer Service Meeting Agenda Preparation
Strong Problem Solver Social Media Knowledge
Articulate and Well Spoken Invoice Preparation
Excel Spreadsheets Visitor Greeting
Recordkeeping and Documentation Administrative Oversight Critical Thinking Call Routing
Professional and Mature Human Resource Laws Knowledge Executive Schedule Management Ability to Work Independently HIPPA Certified Leadership
Creativity Collaboration talent
Conflict Resolution Critical Thinking
EXPERIENCE
United HealthCare- Rewards Advocate
June 2023- present
● Assist members with inquiries regarding the programs, benefits, and rewards
● Inform members on the plan types and answer questions in regards to reimbursement
● Troubleshoot and Problem solve any application issues
● Volunteer for a variety of projects including team building, inclusion, and peer communications
● Create materials using Microsoft for a variety of projects and subjects
● Assist in multiple roles including answering emails peer chats, answering customer inquiries
● Assist peers with education on the processes
● Set up monthly meetings for team building with inclusion of diversity Mckesson, Irving- Insurance Specialist
November 2022- February 2023 (contract assignment completed)
● Conducted benefit investigations for patients to receive medications at no cost
● Conducted research and collected and analyzed data to prepare reports and documents
● Maintained company confidence and protected business operations by keeping sensitive information confidential.
● Verified HIPPA with patients and payers
● Tackled and addressed top-level, high priority issues with professional administrative discretion.
● Entered customer information and updates in the database system to track leads
● Conducted outbound calls to payers and health care providers for verification of prior authorizations, non- formulary exemptions, and appeals
● Fulfilled prescription fills for patients
Texas Accident Solutions, Dallas - Executive Assistant (advocates for accident victims) November 2021 - November 2022
● Tackled and addressed top-level, high priority issues with professional administrative discretion.
● Conducted research and collected and analyzed data to prepare reports and documents.
● Tracked completion of key deliverables to consistently meet deadlines.
● Spearheaded training and development programs for new employees.
● Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
● Screened phone calls for executives to instantly identify priority clients
● Coordinated meeting and work schedules for staff teams and executives.
● Maintained company confidence and protected business operations by keeping sensitive information confidential.
Greathouse Heating and Air - Executive Assistant
February 2017 - November 2021
● Tackled and addressed top-level, high priority issues with professional administrative discretion.
● Opened, read and replied to emails, letters and correspondence on behalf of executives.
● Screened phone calls for executives to instantly identify priority clients.
● Entered customer information and updates in the database system to track leads, interactions, relationships and propel sales opportunities.
● Leveraged word processing software to create proposals, letters, and memos.
● Managed daily invoices, reports and proposals.
● Maintained company confidence and protected business operations by keeping sensitive information confidential.
EDUCATION
Nimitz High School, Irving, TX -Highschool Diploma August 2002 - August 2006
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