Customer Support Document Management

Gail Turner

**************@*****.*** 214-***-**** Bedford, TX

SUMMARY

Seeking Office Associate role with 34 years of diverse experience in administrative and clerical functions. Proven track record in document management, customer support, and data analysis, enhancing operational efficiency and accuracy. Skilled in multitasking, communication, and software proficiency, consistently delivering high-quality results in fast-paced environments.

WORK EXPERIENCE

Administrative Resource Options Irving, TX

General Assistant Apr 2022 - Present

• Execute high-accuracy document management tasks to enhance operational efficiency.

• Handle clerical duties with meticulous attention to detail, improving accuracy by 10%.

• Manage and process substantial information volumes, reducing processing time by 15%. Flip Flop Dreams Vacations Bedford, TX

Travel Agent Oct 2013 - Present

• Create comprehensive and personalized itineraries tailored to meet diverse client needs and preferences.

• Deliver continuous support to travelers, efficiently addressing and resolving any emerging issues.

• Develop an innovative travel recommendation system to significantly enhance client experiences. MMC Group, LP Bedford, TX

Patient Representative/Customer Service Representative Apr 2021 - Mar 2022

• Managed customer calls to ensure accurate dissemination of vaccination information.

• Optimized patient account management processes, improving accuracy in financial tracking.

• Delivered personalized assistance, enhancing the overall healthcare experience for patients. Learning Care Group Bedford, TX

Driver/Team Lead Nov 2018 - Jun 2021

• Streamlined vehicle inspection protocols to enhance safety and ensure compliance.

• Collaborated with the educational team to integrate curriculum into daily operations, fostering a cohesive learning environment.

• Developed innovative safety communication methods, resulting in a significant reduction in safety-related incidents.

University of Arkansas for Medical Sciences Little Rock, AR Administrative Assistant/Document Scanner/Mail Courier Oct 2005 - Jul 2017

• Analyzed delivery routes to enhance efficiency and improve customer satisfaction.

• Initiated eco-friendly vehicle maintenance practices, contributing to reduced environmental impact.

• Delivered outstanding patient reception support, fostering a welcoming atmosphere. City of Little Rock Park and Recreation Little Rock, AR Front Desk Clerk/Playground Aid Jun 1992 - Jul 2015

• Directed athletic programs to ensure participant safety and engagement, contributing to a positive community atmosphere.

• Managed front desk operations to enable seamless service delivery and enhance visitor interactions.

• Conducted detailed safety inspections to uphold regulatory standards and ensure a secure environment for all attendees.

Nuvell Financial Services Little Rock, AR

Litigation Clerk Jan 2001 - Jul 2002

• Resolved incoming subpoenas with a focus on legal and confidentiality compliance, optimizing the accuracy and efficiency of document handling.

• Improved legal invoicing procedures and implemented a digital filing system, enhancing financial transaction processing and document retrieval speed.

First Commercial Bank/Regions Bank Little Rock, AR File Clerk Jan 1991 - Oct 1998

• Managed HMDA report compliance, ensuring accurate data integrity for mortgage processes.

• Improved office efficiency through the implementation of a numerical file system.

• Provided administrative support, contributing to seamless operations for the assistant manager. EDUCATION

University of Arkansas

Associates of Arts/Science, Arts/Science

Pulaski, AR

May 2010

Parkview High

H.S. Diploma, General Education

Little Rock, AR

May 1987

SKILLS

Customer Support • Data Analysis • Technical Support • CRM Software • Typing Speed • Multitasking • Communication • Confidentiality • Documentation • Software Proficiency • Attention to Detail • Time Management

• Active Listening • Adaptability • Organization

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