Customer Service On-Site

Resume

Otis Derek Elam

706-***-**** ****.****@*****.*** 1080 Verlene Drive Florissant Mo 63031

Key Skills and Qualifications

●10+years Supervisory experience

●Build rapport with various stakeholders

●Excellent communication skills and interpersonal abilities.

●Utilize data to drive future goals

●Proactive analytical thinker and problem-solver with organization skills.

●Proven ethics and professionalism.

●10+years customer service

Experience

Chief Mechanic Present

University of Georgia, Facilities Management Division, Athens, GA

Performs work in a variety of facility management and related duties to maintain 95%+ safety standard, including conduct of on-site building inspections.

● Utilize Documentation to accurately evaluate building and equipment issues and support decision-making.

●Create plans to resolve issues with associated tasks and repair costs;

● Host meetings to collaborate with other departments about new initiatives to improve workflow

● Submit inventory reports .

●Assist in developing software solutions for recording repairs

●Reduced equipment downtime by 50%

●Communicate with customers and stakeholders daily

Owner/Operator 2010 - present

eLawncare, Athens, GA

●Provide professional landscaping services to residential and commercial clients with 98% customer service rating/repeat business.

● Responsibilities include sales and proposal activities; service design and program development; quality assurance; and business management.

Program Coordinator 2014 - 2016

Athens-Clarke County Sheriff’s Office, Athens, GA

●Coordinated inmate learning program to curb recidivism via GED

●Taught conflict management, mindfulness training while maintaining 100% classroom capacity.

●Graduated from Leadership Academy.

●Engaged with Sheriff, department heads and community stakeholders to develop and improve programming

●Enlisted some industries to support program with employment opportunities

●Teaching adult education

General Manager Wendy’s International

Atlanta, GA. 2003-2010

●Hiring and training of managers and employees

●Accounted for inventory management

●Responsible for unit P&L

●Recruitment of management trainees

●Cleanliness rating never below 95%

Education

●Master of Science, Pensacola Christian College, Pensacola, FL

Bachelor of Arts, Paine College, Augusta, GA

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