Galyn Anderson
Nolanville, TX *****
***********@*****.***
Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Computer-savvy with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments and upselling with promotional deals.
Work History
Homemaker
NA, Nolanville, TX
May 2022 - Current
• Self-motivated, with a strong sense of personal responsibility.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions. Customer Service Representative
Webhelp, Remote
September 2020 - May 2022
Optimized call handling to achieve sub-5-second response time. Handled customer issues with efficiency and courtesy. Exercised sound judgment in navigating intricate scenarios. Executed returns, exchanges, and refunds adhering to proper protocols. Collaborated with affiliated service providers to address customer cases. Utilized available tools to expand understanding of product offerings, service options, and customer engagement strategies. Conduct stock audits.
Merchandiser
O’Reilly, Killeen, TX
April 2021 - September 2021
• Verified products appeared at correct locations in proper quantities.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Performed section resets to match new planograms.
• Directed construction of product displays, following corporate planograms, promotions, and seasonal trends. Customer Service Representative
Harte Hanks, Remote
February 2021 - April 2021
Managed high volume calls addressing general COVID-19 inquiries. Coordinated appointment scheduling for residents seeking COVID-19 vaccinations. Met and exceeded established performance metrics.
Managed cancellation and rescheduling of COVID-19 vaccine appointments. Facilitated pre-registration process for COVID-19 vaccine recipients. Facilitated client assistance.
Customer Service Representative
Continuum Global Solutions, Remote
October 2020 - February 2021
• Gained extensive knowledge in data entry, analysis and reporting.
• Excellent communication skills, both verbal and written.
• Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
• Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
• Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
• Offered guidance to consumers on purchasing mobile phone accessories. Customer Service Representative
Teletech, Temple, TX
May 2019 - February 2020
Redirected inquiries to relevant departments.
Handled transactions for insurance payments.
Ensured accuracy in benefits verification.
Validate copay and coinsurance information.
Adhered to HIPAA regulations consistently.
Facilitated appointment scheduling.
Analyze outcomes of claim decisions.
Delivered exceptional service with a positive and professional approach. Communicated key aspects of policy and service offerings. Server
Texas Roadhouse, Killeen, TX
October 2015 - May 2018
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean. Legal Assistant
Erin B. Shank, Killeen, TX
November 2016 - November 2017
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Responded to client inquiries, providing accurate legal advice and offering assistance.
• Researched statutes, decisions, legal articles, and codes.
• Conducted initial consultations with potential clients and managed appointment scheduling.
• Managed data entry, filing, and cash handling while developing bankruptcy cases. Education
Associate Degree In Teaching in Teaching
Central Texas College, Killeen, TX
Skills
Active listening
Decision-making
Customer service
Data entry
Written communication
Conflict resolution
Critical thinking
Time management
Attention to detail
Clerical support
Multitasking Abilities
Transactions and cash handling
Filing
Check processing
Reception oversight
Scheduling
Mail handling
Letter preparation
Multi-line phone proficiency
Insurance eligibility verifications
Highly organized
Medical terminology
Inventory supplies
Documentation and record keeping
Paperwork drafting
Health insurance processing
Strong problem solver
Schedule management
Appointment scheduling