Administrative Support Assistant

Harshpinder Kaur

****************@*****.*** 778-***-**** 1329 E 41st Ave, Vancouver, BC

Experience

Administrative Assistant at Mood Disorders Association of BC 2022-Pursuing

Appointment Scheduling: manage the patient appointments, both in person and over the phone,

coordinating with psychiatrists and counsellors for their schedule.

Patient check in: involve consent form and questionnaire before their appointment.

Billing: process the billing for rTMS treatment and also for counselling sessions.

Medical record management: maintain their medical history, PLAN G forms, lab tests.

Administrative Support: maintaining the office supply by ordering the inventory and keep their

record in the SAP.

Technology: working with Telus CHR system at the clinic.

Clinical Duties: preparing rTMS machine by changing the coil, assisting the patients to complete

their questionnaires, and trained the staff for regular administrative duties.

Office Assistant at AMAZON 2021-2022

Screening support: providing general security support by managing emails, answering phone

calls, filing documents.

Data Entry: Entering the data into Lenel and also ensuring the accuracy and completeness.

Dailly reporting: Compiling data on Lenel and generating the daily report.

Customer Service: handling the issue of the vendors and give them access to the site.

Volunteer Medical Office Assistant at Burnaby Medical Clinic 2021-2022

Administrative support: providing general administrative support by managing emails, filing

documents and maintaining office supplies.

Data Entry: Entering the data of the refugees in to profile system

Scheduling: handling the schedules of nurses of elder caregiver and booking the appointments for

refugees

Security Professional at Neptune Terminal 2020-2021

Monitoring: screening the whole site through the IDS system

Patrolling: patrolling the whole site after every hour.

Access Control: checking the entry point of every single person and also giving the access to the

vendors.

Badges: creating the badges for the new employees.

Security policies: updating their badges every year by making them complete the safety

orientation.

Sale Associate with Hudson Group at YVR Airport 2019-2020

Cashier: handling the sales transactions and doing the cash out at the end of the day

Customer service: give product information like their benefits and pricing to the customer

Inventory: counting the inventory, stocking the inventory and order it from the warehouse

Handling return & exchanges: process the return item by following the company policies

Merchandising: make sure promotion and sales on products are display in well manner

Scheduling: managing the schedule of the store and giving the weekly report to management

PHP Developer at Infowiz Solution 2015-2018

Coding: maintaining PHP code to implement server side web applications, implement server side

logic, develop web services to facilitate between frontend and backend system.

Dynamic web pages: created dynamic web pages by using Symfony and cakePHP

Data integration: managing the connection between SQL and PHP applications, integrate APIs and

services into web applications.

Database Management: Implement database structure using MySql and PsotgreSQL, optimize

queries to interact with database and manipulate data.

Testing and debugging: testing the unit functional code, and also perform integration testing. and

report the issues.

Collaboration: Collaborate with frontend developer, designer to integrate the components and

review the progress.

Education

Master of Administrative Science at Fairleigh Dickinson University 2020: 2021

specialized in Computer Security & Forensic Administration

Master of Business Administration at University Canada West 2019: 2020

Bachelor in Information Technology at Punjab Technical University 2012: 2015

Diploma in Information Technology at Rayat Polytechnic College 2009: 2012

Skills

Gained hands-on experience with SQL, Python, Tableau, and Excel through real-world projects and

case studies.

Proficient at engaging with clients over phone, email and via scheduling software

Experience managing a diverse set of office environments and procedures

Professional, efficient, courteous

Strong interpersonal skills and customer service aptitude

Maintained office policies and procedures while serving the patients

Expertise with Microsoft Access, Excel, Word, SharePoint, Jhoomla, Wordpress and InputHealth

Certifications & Training

Cisco Certified Network Associate: Skilled in networking fundamentals, routing & switching,

LAN/WAN, IP services, network security, wireless, automation, and Cisco device configuration

(https://cp.certmetrics.com/cisco/en/public/verify/credential/ea761ad45b57433caf96d3c038552

5c2)

Cisco Certified Support Technician Cybersecurity: cybersecurity auditing, network and

endpoint security, risk management, incident handling, vulnerability assessment, and core

cybersecurity principles (https://www.credly.com/badges/fcc7d8b6-867c-4576-85ba-

5aa20c2d0744)

Certified IT Service Management and Infrastructure Library Level 4: cover Advanced Service

Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement,

and Expert-level ITSM practices (https://alison.com/certification/check/4ee96660d8)

Certified Microsoft Azure Fundamentals: cover cloud computing concepts, core Azure services,

security,compliance(https://learn.microsoft.com/en-us/users/harshpinderkaur-

0427/achievements/n2tjc67f)

Certified Data Analyst from Brain Station: Experienced Data Analyst with a strong background in

statistical analysis, data visualization, and database management. Proficient in Python, R, SQL,

and various data visualization tools like Tableau. Also, maintaining live project of Bank Marketing

AWS Cloud Practitioner Essentials certification: working on EC2, EBS, Lambda, S3, Dynamo DB,

RDS

Certified in creating and managing Active Directory: cover active directory objects and

manage domain-controllers(https://learn.microsoft.com/en-us/users/harshpinderkaur-

0427/achievements/n2s3zvmf)

Certification of Dispatch with Rai trucking: working on Load Link, AVAAL & Accounting

Certification Google Data Analytics: working with R Language, analyzing, visualization and

process data (https://coursera.org/share/bba67df6433cae356ad410202591c9a6)

Occupational First Aid Training: for delivery of initial medical emergency procedures

Serve it Right Training: about legal responsibilities when serving liquors

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