Customer Service Food

Anthony Leon Martin

Belen, New Mexico 505-***-**** ***********@*******.***

Professional Summary

Seasoned business owner and operations supervisor with over two decades of experience managing teams, overseeing logistics, and driving growth across multiple industries. Proven ability to scale operations, handle financial oversight, and maintain high standards in customer service and equipment management. Strong hands-on expertise in refrigeration systems, small engine mechanics, and food service operations. A self-starter with real-world training, a heart for service, and a relentless work ethic.

Work Experience

Owner & Operator – ARS LLC

Belen, NM • 2006–2017

- Founded and scaled a service company contracting with the railroad to maintain refrigerated boxcars and intermodal containers

- Grew company from a single location with 4 employees to a 3-city operation employing 32 people at time of sale

- Oversaw all aspects of daily operations: hiring, training, personnel management, finances, and customer service

- Maintained equipment, managed vendor relationships, and ensured compliance with refrigeration protocols and safety standards

Supervisor – Pro-Tec Intermodal

Belen, NM • 2000–2006

- Supervised operations for a company contracted to service intermodal and refrigerated units for the railroad

- Coordinated employee schedules, enforced safety standards, and supported maintenance workflows

- Liaised between corporate clients and field teams to ensure high-quality service and efficiency Skills & Expertise

- Business Ownership & Growth Strategy

- Small Engine Mechanics

- Refrigeration Systems (Certified)

- Financial Oversight & Budgeting

- Personnel Management & Leadership

- Customer Relations & Vendor Coordination

- Food Service Operations

- Hands-On Problem Solving

Education & Certifications

- Refrigeration Certification – ~25–30 years experience

- Serve Safe Food Handler Certification – 2022

- Real-world education through 25+ years of hands-on leadership and technical experience Volunteer Work

Regular volunteer and service team member at local church (every other Sunday) References

Available upon request

Contact this candidate