Call Center Customer Service

Guido J. Dominic

***** ******** **. • Boca Raton, FL 33428

954-***-**** • **********@*****.***

Objective

To secure a dynamic and rewarding managerial position where I can leverage over 15 years of experience in operations, staff leadership, and customer relations across healthcare, aesthetics, retail, and nonprofit sectors—while contributing to the growth and efficiency of a forward-thinking organization.

Professional Summary

Seasoned manager with extensive cross-industry leadership experience spanning pharmaceutical retail, functional medicine, aesthetic medical practices, environmental laboratories, and national nonprofit and for-profit organizations. Proven ability to drive operational excellence, manage cross-functional teams, streamline inventory and procurement processes, and build strong client and vendor relationships. Known for a hands-on leadership style, excellent problem-solving skills, and a commitment to high standards of customer service and team performance.

Core Competencies

- Strategic Leadership & Team Management

- Inventory & Procurement Operations

- Business & Retail Management

- Client Relations & Sales Strategy

- Project Planning & Scheduling

- Regulatory Compliance & Reporting

- HR & Talent Development

- Data Analysis & Report Generation

- Functional Medicine & Aesthetic Product Knowledge

- Microsoft Office Suite HR & Time Management Systems

Professional Experience

Replacements Ltd. – Warehouse/Procurement Manager

2024–Present

- Oversee product sourcing, shipping logistics, and warehouse operations.

- Lead inventory tracking, vendor management, and staff supervision.

- Ensure accuracy in product flow and compliance with organizational standards.

Habitat for Humanity, Boca Raton, FL – Restore Supervisor/Construction Manager

2018–2024

- Managed day-to-day retail operations, inventory, sales performance, and customer engagement.

- Built the Boca Raton ReStore into the highest sales-per-square-foot location nationwide.

- Supervised and trained employees and volunteers; coordinated daily scheduling and workflow.

- Oversaw construction project management including procurement, budgeting, and hands-on leadership during all phases of building.

- Fostered community relationships and coordinated large-scale volunteer and donor initiatives.

Life Extension Foundation, Ft. Lauderdale, FL – Health Advisor Manager

2004–2008

- Led a department of health advisors in a functional medicine supplement company.

- Implemented training, scheduling, and performance evaluation systems.

- Supported product education and member engagement in nutraceuticals and wellness.

Rite Aid Pharmacy Corp., Lehigh Valley, PA – Retail Store Manager

2002–2004

- Troubleshot underperforming locations across the region.

- Streamlined operations, resolved staffing issues, and improved customer satisfaction.

- Managed sales budgets, inventory, HR tasks, and daily store operations.

Benchmark Analytics, East Stroudsburg, PA – Laboratory Manager

2002

- Managed environmental testing lab operations and client accounts.

- Oversaw fieldwork, sales efforts, and state regulatory communications.

- Directed laboratory workflows, performance reviews, and quality assurance.

Roan Industries Inc., Bath, PA – Laboratory Manager

1990–2000

- Supervised advanced environmental sample testing using mass spectrometry, ICP, and AA.

- Directed lab personnel, sales strategy, and client reporting.

- Managed state compliance, field operations, and new account acquisition.

Pleasant Valley & Palmerton School Districts, PA – Science Educator

1989

- Taught Earth and Environmental Sciences across middle school levels.

- Developed lesson plans and engaged students in laboratory-based learning.

Education

- MBA in Business Management – University of Phoenix (Summa Cum Laude)

- Bachelor of Science in Earth/Environmental Science – East Stroudsburg University (Elizabeth Kurtz Memorial Scholarship Award)

- Certificate of Teaching – State of Pennsylvania

Certifications & Training

- ADP HR Training: Employee Discipline Process – Total Source University

- Time & Attendance Systems HR Software Scheduling Databases

References

Available upon request.

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