Customer Service Data Management

Summary of skills:

Proficient, Access, Microsoft Excel, data management, Installation, configuration, troubleshooting, network systems, assemble, disassemble, PCs, hardware, software, Fluency, Spanish, English, communication, network development, management, recordkeeping, documentation, Windows Server 2003, Windows 2000, Windows 7, Windows XP, TCP/IP, LAN, WAN Protocols, remote access tools, problem-solving, customer service.

Experience:

Income Tax Preparer

Self Employed - Boston, MA December 2004 to Present

Diligently prepare and file accurate income tax returns for a diverse range of clients, ensuring compliance with all relevant regulations and requirements.

Offer personalized tax advice and guidance to clients, addressing their individual financial situations and maximizing their tax refunds or minimizing liabilities.

Maintain comprehensive records of all client interactions and tax filings, ensuring confidentiality and security of sensitive financial information.

Stay updated on changes to tax laws and regulations, continuously expanding knowledge and skills to provide the most effective tax preparation services.

Office Manager/Data Specialist

MAP Behavioral Health Services - Providence, RI January 2006 to February 2011

Data Management: Collect, organize, and maintain data using spreadsheets, databases, or specialized software systems.

Administrative Support: Oversee office operations, including scheduling, correspondence, and supply management, to ensure smooth daily operations.

Information Technology (IT) Assistance: Provide basic IT support, troubleshoot computer issues, and ensure the smooth functioning of office technology infrastructure.

Records Management: Maintain accurate records and documentation, develop record-keeping protocols, and facilitate information retrieval for internal and external stakeholders.

Gate Agent

US Airways Express - Boston, MA June 2001 to December 2004

Passenger Assistance: Greet passengers, assist with inquiries, and manage seating assignments based on preferences and requirements.

Documentation Management: Maintain accurate records of passenger counts, boarding times, and relevant flight information.

Boarding Coordination: Organize and facilitate the boarding process, ensuring smooth transitions and clear communication with passengers.

Customer Service and Conflict Resolution: Provide excellent customer service, handle passenger conflicts diplomatically, and ensure compliance with safety and security procedures throughout the boarding process.

EDUCATION & CERTIFICATION:

Associate degree in applied science information technology-Computer Networking Systems

ITT Technical Institute - Norwood, MA September 2014

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