Customer Service Success

Vicki Franks

Customer Service Looking for something that is changeling and rewarding at the same time. I want to be able to make sure I help when I can.

Experience Education

****-****

Customer Service: Pumps and Controls

Assisted customers entering orders from phone calls, emails, on-line orders and faxes. Spoke with vendors when needed purchase orders, and pricing discrepancies. Perform other customer related tasks.

2022-2023

Fleet Operations: Customer Success

Coordinator Tu Simple

Assisted customers on tracking and importing orders into the system. Notified customers when shipments would not be arriving on time. Updated customers' websites and handled OS&D issues.

2021-2022

Dedicated Operations Assistant FFE

Worked with customers to make sure loads make customers on time delivery. Notified them of any issues. Routed trucks on customers' websites. Send drivers routes. Work with customers in-house to make sure we handle money

collecting from daily deliveries.

2019-2019

Customer Service Global Fulfillment Solutions

Provide timely and accurate information from incoming customer order, product knowledge request, inbound receipts, inventory transactions and end of month billing. 2000-2003

B.A. Fine Arts

University of Texas at Arlington

1994-1999

A.A. Science

Navarro College

Skills

• Problem Solving

• Teamwork

• AS400

• Truck Mate

• Trans peon

• Blue Jay

• Retalix

• DDI

• P21

Contact

514 Hanover Drive

Waxahachie, Texas 75165 972-***-****

************@*****.***

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