Program Manager System Design

Mark A. Vandzura

McKinney, TX 215-***-**** *************@*****.***

SENIOR TECHNICAL PROGRAM MANAGER ENTERPRISE SYSTEMS DEFENSE & LOGISTICS Strategic and technically fluent program leader with over 20 years of success delivering large-scale, mission-critical systems across defense, logistics, and enterprise technology domains. Former Naval Flight Officer and Aerospace Engineering Duty Officer with deep expertise in ACAT-level programs, system engineering, ERP transformation, mobile platform development, and lifecycle sustainment. Proven ability to manage $100M+ portfolios, drive Agile adoption, integrate enterprise systems, and lead high-performing cross-functional teams. Operates at the intersection of engineering, execution, and stakeholder alignment to drive measurable impact across diverse environments. KEY SKILLS

Program Management & Technical Leadership Cross-Functional IPT Oversight DoD Acquisition Lifecycle Systems Engineering & SETR Process FAR/DFARS TPOC Roles ERP, CRM, and WMS Systems Oracle Cloud NetSuite Salesforce Stakeholder Engagement Mobile App Development Agile/Lean Implementation SDLC Management Deployment Workforce Leadership “Train, Empower, Trust” Culture Mission-Focused Execution PROFESSIONAL EXPERIENCE

General Manager – Logistics & Fulfillment Ops

Packed Right 3PL – Dallas, TX Jun 2024 – Feb 2025

(GM & Sr. PM were strategic roles under Common Ownership)

• Led warehousing, fulfillment, and customer service operations for several major national retail accounts; improved order accuracy to 99.5% and reduced cycle times by 20%.

• Enhanced CX through SLA adherence, first-call resolution (92%), and improved NPS scores.

• Customized NetSuite ERP/WMS with real-time analytics dashboards, enhancing operational visibility, order tracking, and labor utilization. Senior Program Manager – Mobile & Web Applications Incubate IQ – Warrington, PA Mar 2023 – May 2024

(GM & Sr. PM were strategic roles under Common Ownership)

• Managed the SDLC for a large-scale mobile and web-based platform supporting 161,000+ users across staffing and logistics sectors; designed a scalable, cloud-based mobile solution.

• Directed design and deployment of real-time inventory and sales order tracking features, increasing platform responsiveness and reducing client reporting latency.

• Implemented AI-based testing and monitoring, reducing defects and release cycle times by 35%. Owner – Business Consulting

WANACRM, LLC – Doylestown, PA May 2022 – Feb 2023

• Consulted on ERP, WMS, and CRM strategies using Agile/OUM; reduced project timelines and improved system alignment for commercial clients.

• Reengineered client processes across logistics, manufacturing, and supply chain domains, achieving 35% reduction in administrative waste.

ERP Program Manager – Federal & Commercial

Creoal Consulting – Newtown, PA Sep 2019 – Apr 2022

• Directed Treasury Department Salesforce ERP modernization, improving workflow efficiency.

• Implemented new-to-company WMS system with real-time supply chain tracking and BI dashboards across 3PL with locations across the U.S.; facilitated change management efforts. Business Owner – Franchisee

GYMGUYZ Greater Bucks – Doylestown, PA Aug 2016 – Aug 2019

• Led in-home personal training franchise, managing scheduling, staffing, and client engagement.

• Improved trainer utilization and customer retention through optimized service delivery systems. Program Manager (GS-13/14 IPTL) ADMACS & EAF

Naval Air Warfare Center – Lakehurst, NJ Oct 2012 – Jul 2016

• Managed $104M ACAT III and IV portfolios, including Expeditionary Airfield IPT (86-person) and ADMACS IPT (66-person) programs, overseeing system design, integration, and sustainment.

• Delivered $13.5M Aviation Data Management Control System hardware kits across all USN CVN carriers; executed SETR framework to support maintenance efficiency and mission readiness.

• Served as TPOC for $35M+ in contracts, integrating acquisition, logistics, and cyber readiness.

• Routinely briefed senior leadership on program performance, risk mitigation, and execution. ALRE Project Manager – Foreign Military Sales

Sabre Systems Inc. – Warrington, PA Aug 2011 – Sep 2012

• Aligned USN and UK MoD contract deliverables for HMS Queen Elizabeth FMS program.

• Developed strategic acquisition plans and stakeholder communications for FMS success. Program Manager/Business Development – ALQ-99 Low Band Transmitter Cobham Sensor Systems – Lansdale, PA Feb 2009 – Jul 2011

• Directed $183M production and OEM repair efforts on ALQ-99 Electronic Warfare systems, delivering ahead of schedule and under budget, managing 300+ engineers and staff.

• Led entire proposal development effort; secured $68M in follow-on awards through performance execution, client alignment, and proposal strategy using Shipley Method.

• Led DMS/obsolescence mitigation and lifecycle logistics support, improving cost efficiency. Naval Flight Officer / Aerospace Engineering Duty Officer (AEDO) U.S. Navy – Multiple Duty Stations Jan 1989 – Jan 2009

• Led $800M+ acquisition portfolio including integration of complex weapons systems to the fleet.

• Drove SETR process, enhancing configuration control, fleet introduction, and system readiness.

• As CNO Special Projects Officer for P-3C LSRS program, led a $220M aircraft system modification program; oversaw 1.2M labor hours and 225+ personnel through test and delivery of 17 aircraft.

• Facilitated fleet introduction of $28M Specific Emitter Identification System and the developmental testing for $20M Standoff Land Attack Missile – Expanded Response program. EDUCATION & CERTIFICATIONS

M.S. – Operations Research, Naval Postgraduate School, Monterey, CA B.S. – Science, The Pennsylvania State University, University Park, PA Certifications: DAWIA Level III (Program Management & Systems Engineering – SPRDE), Lean Six Sigma Green Belt, Advanced Program Management (DAU), and DoD Acquisition Professional.

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